June 16, 2017
Mike was great and very professional
Technician was very professional and provided excellent service. I would certainly call him again for any appliance service I may need in future.
June 15, 2017
James was very professional and an excellent representative for your company
Tom is top notch!
June 14, 2017
Great service from start to finish. Patrick was forthright, honest and experienced. I got good advice and the repair was done on time and on budget. I will definitely call you again and am happy to recommend you to friends and neighbors.
Donnie Did a great job. He was on time courteous, knoweledgable and friendly
Mike is great!
Very knowledgeable technician and able to share his expertise with customer in making decisions about repair options
June 13, 2017
This session was the second appointment and the repair was made perfectly.....Patrick is a terrific patient technician. Highly recommend Appliance Master.
June 12, 2017
Mike is terrific!!
James is a wonderful tech. I've had him here before, and I'm so impressed with his expertise. I will definitely recommend Appliance Master.
Your technician came back a second time to readjust the dishwasher posision and did it well. I think he is very knowledgeable and cooperative and would hire him for my company if I wasn't retired.
Very professional, but also friendly and explained what he was doing. Work area cleaned. Didn't leave until appliance was in 100% working order and I was satisfied.
June 9, 2017
ed is a great and knowledgeable technician. would have him make repair calls anytime.
Our technician was very thorough and honest in his evaluation of whether to purchase the very expensive part for the 8 year old Miele dishwasher.
Patrick was very professional and provided great service!! I am impressed with the service provided by Appliance Masters.
We have nothing but good things to say about the quality and professionalism of Appliance Care and their technicians. We have had Greg twice and he is excellent. I would highly recommend Appliance Care to neighbors and friends.
The technician Gabriel was able to diagnose the problem quickly and explain the solution. He provided me with an estimate and placed the order for the part. He was professional and polite and I would definitely recommend your company to friends.
June 8, 2017
Tom is excellent!
James was very competent,professional,and pleasant to work with.
Technician was very knowledgeable, personable and worked in a professional manner. very pleased
Our technician, James was EXCELLENT ! M
June 7, 2017
James was very nice, polite and well versed in his work. Was able to explain the problem and answer my questions. I would ask for him specifically with any future appliance problems. I would gladly recommend James and Appliance Master.
AM returned twice after the initial repair of my fridge door was unsatisfactory with no charge under warranty. The reason was apparently a defective replacement part. A new part solved the issue and the door is working as good as new.
James was awesome!
June 6, 2017
Technician highly skilled and pleasant. He deserves all the money you can pay him!
Tom is very nice and knowledgeable Great first experience with your company
June 5, 2017
Shane could not have done enough to try and get my problem fixed. I was impressed with how he contacted the company who made my grill to get some answers. He sent them pictures and went above and beyond any other repair person who has been out.
Technician was kind, knowledgeable, helpful. I thought he was terrific!
Tom was wonderful. He was very patient, professional and helpful. He took his time explaining the issue with my dishwasher and provided helpful hints in how to avoid problems in the future. He is an excellent repairman!
June 1, 2017
Great service! You care about the homeowner, you answered the phone and scheduled service within hours, the technician was terrific and the cost for repair was fully explained and reasonable. I am impressed and will highly recommend your service.
He did a wonderful job. Clean, Neat and professional
My technician was great!! He was friendly, patient, professional, and very thorough. Great job.
May 28, 2017
Shane is a very pleasant and competent technician.
May 26, 2017
You have a good system going
May 25, 2017
Shane was a true professional who was extremely knowledgeable and helpful. I would definitely use them again.
Gabriel is an excellent tech.
May 24, 2017
Very positive experience: professionally handled from my initial call for help to scheduling and service call. Technician was excellent.
Your technician did an outstanding job of diagnosing and repairing a very complex set of problems on a built in refrigerator, most of which had been caused by a technician from another company who didn't know what he was doing and did serious damage
May 20, 2017
Your technician was very pleasant to deal with and knowledgeable about the appliances.
May 18, 2017
It was a pleasure to make a phone call talk to someone and then have someone at my house within a couple hours. I've run my own business for 25 years there's not many businesses out there that still serve the public with courtesy and respect. Thank you I will recommend you to all of my family friends and neighbors.
Shane was very courteous, professional and thorough in explaining what needs to be done. Appliance Master is a great company. Will recommend.
Very happy with the service technician
May 16, 2017
After a horrible experience with Sears, I contacted AM. Couldnt be happier!!! Thank you for coming so quickly, and such excellent service from Daniel the tech. The girl in the office needs an attitude adjustment but everyone else was great.
Outstanding technician! Highly skilled and very professional.
The technician was very competent and detailed.
We are very happy with our service. Our technician was knowledgeable, efficient and professional.
May 15, 2017
He was polite, courteous and very knowledgeable about what needed to be done. I felt that I trusted him and that he presented a very professional manner.
May 13, 2017
Appliance Master - always dependable, courteous and helpful service. Reasonable prices too.
May 12, 2017
Loved our technician James. He was very personable, and took the time to explained everything in detail, gave great recommendations . Would love him to come back, I will be requesting him.
Oustanding! Your customer service and your technician were extremely professional, competent and friendly! Finally a company that gets it. Keep up the great service!!
May 11, 2017
very pleased with the service.
The service technician Gabriel,hope spelling is correct, is professional in his line of work as well as a people friendly person!!His rating grade is AAA+++
Problem with my washing machine was resolved at a reasonable cost and work was done very professionally.
Gabriel was professional, competent and a pleasure to deal with.
May 10, 2017
May 9, 2017
He was nice and he worked efficiently.
Gabriel did an excellent job. very professional.
May 5, 2017
The Technician , James Crawford, was professional , courteous and neat. He answered my questions and I felt comfortable with Him doing the work and I would request Him for our next service call.
Shane is an absolutely wonderful repair technician. He is very professional and polite. He explained the problem and repair so that I could understand them. He also provided an estimate prior to the repair. I will definitely ask for Shane next time!
May 4, 2017
Our technincian Abe was very prompt and thoroughly explained what repair was needed and had me look for myself that refrigerator was working properly. This is my first time using Appliance Master, and I would definitely recommend them.
Excellent service. Very impressed!
May 3, 2017
Ed is a good technician and a definite asset to your company.
May 2, 2017
Both times Mike was here he was promptly on time. My refrigerator got fixed at a fair price as was estimated. I will certainly want him back for any possible future appliance repairs.
I've been a satisfied Appliance Master customer for years
April 28, 2017
I am extremely pleased with the services provided by Appliance Master! After waiting over 3 weeks for another company to fix my dryer, Appliance Master had someone out within 24 hours to address the issues. The original warranty was also extended.
James was awesome! Knowledgeable and polite. Would highly recommend.
April 27, 2017
Awesome tech. Very clean with what needs to be done and very fair. Would use your organization again based on his service.
We were pleased that right after our initial call, we received an email confirmation including our service technician's name and photo. Our service technician was professional, personable, and honest. We will definitely use your company again!
April 26, 2017
Professional and polite young man. Provided good technical feedback. Pleased with his clear evaluation and resolution of the problem.
April 24, 2017
My service tech was punctual, knowledgeable, and did a great job. He is the reason I would use Appliance Master in the future.
April 21, 2017
April 20, 2017
Great service! Repairman came out the same day I called to fix our LG washing machine. Fixed the problem and made notes on the repair order to assist the technician the next time we need a repair to tyhe washer.
Mike was outstanding! Very knowledgeable and explained the situation in very easy to understand terms. He was professional, personable and just a genuinely nice person. I would not hesitate using Appliance Master again and requesting Mike!
Better than expected. My tech Greg was courteous, professional, & very knowledgeable.
The technician was excellent, pleasant, knowledgeable. Got the work done quickly, explained the repair, and was very near.
No work was completed however the gentlemen were prompt, informative and helpful. I would definitely use Appliance Master in the future.
April 19, 2017
Professional Service and friendly
The service tech was very polite and knowledgeable
April 18, 2017
The technician was professional and helpful - even called the manufacturer to get their expertise.
Great easy experience
April 15, 2017
Gabrielle was great - polite, honest and very efficient. I would welcome him back for any additional repairs on our washer and dryer :)
April 14, 2017
Best repair man ever! Could not have been more comfortable w Daniel. Hope to get years more out of our expensive diswasher!
April 13, 2017
Ed was very nice and knowledgeable
April 12, 2017
Shane was Great! On time ~ knowledge ~ neat....
I've had Appliance Master come to my home 3 times and each time I found the repairman to be friendly and courteous. I would not call any other repair service since I can't imagine they would or could be any more talented in repair of appliances.
Not only was he friendly and sympathetic to my situation, he was very knowledge about my appliance having recently attended a seminar in which my exact issue was a topic for professional development. Appliance Master is the way to go!!
April 11, 2017
Mike was professional, pleasant and explained everything related to my repair
April 10, 2017
Shawn was excellent!
April 7, 2017
VERY NICE TECH AND WELL MANNERED
April 6, 2017
I was very pleased that you were able to schedule my service call the same day I called. Derek explained everything clearly and was very neat.
April 5, 2017
I would recommend them, very professional
April 4, 2017
I have used Appliance Master while living in both NJ and PA. I have never been disappointed.
Very professional competent service. Couldn't be happier.
Response was prompt. I was able to schedule an appointment online, and when I needed to reschedule there was no problem. I was glad to have the same tech who diagnosed the problem come back to do the repair.Patrick was courteous and knowledgeable.
April 3, 2017
Derek was professional, kind and clean. He was a normal nice guy which was refreshing. I have had some scary dudes come to the house so I always brace myself. Derek was a great guy. Thank s so much. Problem solved.
April 2, 2017
Your tech called & arrived early, did the repair & left the area clean. I always call Appliance Master when I need a repair. Very reliable!
March 30, 2017
We have used Greg from Appliance Master for seven houses in Princeton. This was the first time he was coming to my home and as usual he shows up ahead of time, solves the problem, tells us what exactly what the issue was and leaves with with advice
Ed was pleasant, ON TIME! and thorough. I was very happy with the service.
March 28, 2017
We love Patrick - he's thorough, polite, has a sense of humor (which we all need when the fridge and freezer stop working) and really knows his diagnostics. Both Patrick and your company are very professional and accommodating.
March 27, 2017
Greg was excellent as usual. His thoroughness and attention to detail allowed him to catch a secondary problem and fix that also before he left. Definitely a job well done
Best value for the work done.
I refer your service to many of my real estate clients.
March 25, 2017
Good experience overall, the technician was clear and thorough in his assessment of the issue and explained everything that needed to be done
the back of my refrigerator was dirty and dusty he volunteered to get my vacuum that was left upstairs so he could work on it. I am so appreciated because I am disabled and can't do the stairs very well. He even offered to put it back so polite!
March 24, 2017
The tech was great... Personable and professional. He had to order parts which delays the repair...I would hope he's the tech to complete the job.
March 23, 2017
great service, I will use your company again!
March 22, 2017
As a first time user, you are always wondering 'how's this going to go?'. Here are a few words and phrases that occur: "well organized" "on-time" "communicate well" "highly professional" "knowledgeable" I was very satisfied with Appliance Master!
Glad you exist. Sears always tells us to buy a new appliance, and our appliances just need a little TLC.
Technician showed diligence and imagination, and persisted after the initial diagnosis to attempt (successfully) reduce the amount of the job that would have to wait for additional parts and services.
The technician was so friendly and efficient! He arrived on time and quickly found the problem He was able to fix my washer so it would function till he ordered a new belit I Was thrilled!!
March 21, 2017
The technician was friendly and well qualified. We are very satisfied.
March 20, 2017
Greg is truly amazing. Always on time or ahead of time. We feel he gives good advice. As to whether or not to repair or replace.
March 17, 2017
Shane did an excellent job for us. He knew exactly what was wrong, gave us an estimate and fixed it in record time!
March 16, 2017
Courteous, professional service.
It all went very well. Thank you.
March 15, 2017
My Technician James C. was very thorough as he was in the past which is why I called Appliance Masters back to my surprise my tech was James again. they are a little more expensive than but you get what you pay for.
Tech very professional and knowledgeable
March 14, 2017
We had the same tech come out for two different appliances in one week. He was terrific--knowledgable, personable and very helpful!
March 13, 2017
He was very professional completed the repair quickly it was great customer service!
March 11, 2017
Everything was fine. Technician was very professional and courteous
It was a pleasure working with your company
March 10, 2017
Our tech was professional and extremely knowledgeable. We would not hesitate to call him back in the future....
March 8, 2017
James C. was wonderful, personable and informative. When I called to make an appointment to install the part, I was impressed that the person answering the phone was aware of whio I was and she was most accommodating.
March 7, 2017
the technician was very professional and courteous.
Great service. Prompt scheduling. Pleasant knowledgable repairman.
Tech was very helpful.
March 6, 2017
It is a pleasure when a technician arrives on time and is as pleasant and competent as Ed.
March 4, 2017
Very professional service. I will definitely call again if anything else needs repair.
March 2, 2017
James provided excellent service and very pleased he was able to come out the same day I called for service!
February 28, 2017
Ed was FANTASTIC!!! Incredibly knowledgeable and did a great job fixing my 11 year old freezer.
Greg was wonderful! He diagnosed the freezer problem quickly and helped clear the freezer of the accumulated ice so it would not create a mess for us. Very considerate!
!Technicians efficient and friendly and my fridge filter is working again; and the amazing thing--they arrived early!
February 24, 2017
Derek was so nice, professional, and got the job done promptly. Highly recommended
While this was a return visit to correct something unresolved in prior week, the matter was sucessfully completed at no charge. A job well done...kudos AM!
February 23, 2017
Daniel was efficient and friendly and answered all my questions. Very professional.
February 19, 2017
very thorough with his work.
Patrick was very nice although, I'm not sure he had the most current knowledge about why my appliance was not working properly. Still, he conducted tests and concluded the issue and was very neat in his work.
February 17, 2017
Gabriel was very professional, courteous and was very knowledgeable and explained in detail what was wrong and what was needed to repair my dryer! He is an asset for your company!
You guys are awesome! Thank you!
Greg has come before and he always does an xcellent job!
February 16, 2017
Bill did a great job repairing our clothes dryer. Very professional! Thank you.
Capable, friendly and local,....we like it!
February 15, 2017
Outstanding service from James!
Service technician was very knowledgeable, courteous, industrious, friendly, articulate, and helpful.
February 14, 2017
There was no repair. The water filter had to be tightened. Your technician was extremely thorough and professional.
February 13, 2017
Your technician was the happiest repairman I have ever had in my house.
February 11, 2017
Able and informative tech
February 9, 2017
Our Tech was terrific, well-informed and taught us about the problem. We have a guest staying with us and she will call Service Master--that's how good he is.
February 8, 2017
Patrick was just at our house repairing a Bosch oven. Appliance Master service is always excellent -- very rare this day in age.
It was a good service call and the technician resolved the issue quickly, so there was no need for a quote.
February 7, 2017
Our fridge is no longer leaking water, thanks!
Shane was very patient and explained everything thoroughly . I went with your service because he did such a great job the last time he repaired something for us.
February 6, 2017
Excellent Tech plus office staff. My issue is not resolved yet but both technician and the office staff are very helpful. The technician (Greg) has the perfect personality and attitude is helping us out. We are dealing with an expensive but old unit.
Abe was professional and s total Gentleman. And a very good service tech. His was an excellent diagnostician He repaired and double checked before he left You found your self a real winner
February 3, 2017
Excellent fast service.
February 2, 2017
Appliance Master always comes on time and service is always great!
The technician was polite, explained everything in detail and answered all my questions. I would definitely use this company again
Your technician was very thorough and answered all my questions. Excellant service.
I have always been very happy with appliance master. Always on time clean up after and prompt return times if they need to come back.
February 1, 2017
January 31, 2017
The tech was honest and knowledgeable. I appreciate how well the whole experience went. I would definitely call again. I especially like the cost of the service call and how it is applied to the repair.
The tech called to tell me when he was on his way. He called, again 15 minutes before he arrived. Pleasant and personable, he diagnosed the issue quickly, told me the cost and how long the repair would take before he went to work.
January 30, 2017
January 27, 2017
I was very happy with the service call. Your technician was thorough, explained all repairs needed and was very professional.
The tech was very well qualified and courteous.
Mike was a pleasure to work with. He quickly diagnosed the problems, provided estimates. Mike is knowledgeable and professional. Thank you.
Service guy very professional. Thank you!
January 26, 2017
Derek was very professional. The repair was complicated & took a couple visits to complete but we whole heartedly appreciate his honesty and knowledge as he alerted us to a potential health danger in the way we had the dryer hooked up. Thanks Derek!
Greg has been here before and did a great job repairing our dishwasher. Today he was very honest in telling us that instead of repairing the washing machine, we should get a new one. He is very professional and always courteous.
January 25, 2017
James was very prompt and professional, as he was the first time we needed service.
January 24, 2017
Great job and service....
Patrick has been to our home several times and has always been professional and courteous. He takes the time to explain the problem and gives us options that we feel comfortable with. Patrick is a true asset to Appliance Master.
January 23, 2017
Nice guy, very polite, gave me some advice
The most capable, honest, straightforward company I have ever dealt with. You have my complete trust and loyalty.
We are still in process with our repair but are very impressed with Greg--very professional, punctual, thorough and thoughtful.
January 22, 2017
Greg was an outstanding technician. Took the time to explain the issues with my dishwasher as he was making the repair.
January 21, 2017
Just an all around solid dude. I could be the guys friend. But he also happens to repair dishwashers. And really well too!
January 20, 2017
I found our repairman to be very honest.
I was so impressed with how prompt the technician was for both appointments. It was especially important for me since I had to go to work following the appointment.
Gabriel and EJ were terrific. Very knowledgeable and friendly.
JIM is one of the nicest and most knowledgeable person we ever had in this house. He is a true professional and he knows his job. Thanks for sending somebody here that knows what he is doing. Thanks again. Joe C
January 18, 2017
I appreciated the honesty cleanliness and ethics of the repairman. He was enjoyable to have in my house. I felt safe and knew I was getting a honest and thorough repair.
I appreciated the honesty cleanliness and ethics of the repairman. He was enjoyable to have in my house. I felt safe and knew I was getting a honest and thorough repair.
Thoroughly knowledgeable about these appliances. Shared his knowledge in understandable terms. Honest appraisal of the situation. Clearly protecting my financial position. Immaculately clean and protective of my home. He has given me great support an
January 17, 2017
Great service done & quickly done efficiently
Greg was knowledgeable, friendly, and efficient. He answered all of my questions without hesitation or sarcasm. He is a valuable technician to have on staff.
The technician was very polite and courtesy. He also educated me about my appliance and I was very impressed by this. I will absolutely call Appliance Master because of this reason.
no estimate was needed. This was related to prior work. Issue was no fault of service person. Everything was done efficiently and professionally.
January 16, 2017
I was totally pleased and shocked that you responded to my first survey and actually sent a second service man to diagnose the problem AT NO COST. Very "Classy Move" from a classy company. Thank you
Tech very friendly and patient. Answered all of my questions with a smile on his face. :)
Very good efficient service.
Our technician was very professional and explained all aspects of the problem resolution. He was flexible with followup appointments after replacement parts were received.
January 15, 2017
Patrick was professional, knowledgable and very kind. Will request only him in the future. Thank you.
January 14, 2017
James was knowledgeable, courteous, and very efficient. James displayed extensive technical expertise and the ability to explain the problem in simple terms. James is an asset to your company, and I would highly recommend him.
Jim is a huge assest to this company. Explained everything in detail and made us feel very confident in his ability to assess the situation and fix it. I would highly recommend him.
Greg was always on time for his appointment, knowlegeable and pleasant. I will be glad to call Appliance Master again!
January 13, 2017
The technician was extremely knowledgeable about the repairs that needed to be made to my dryer. Would definitely use Appliance Master again in the future.
Came at time stated. Polite and professional.
January 12, 2017
Repairman, James, is friendly, courteous and knowledgeable. Excellent service.
Jim was excellent and the repair was done properly
Ed was very knowlegeable and courteous.
January 11, 2017
I have complete faith in my technician! He always makes our appointments a pleasurable and informative experience.
January 10, 2017
He was extremely personable and knowledgeable. He explained what was wrong and exactly how he was going go fix it.
As usual very happy with the service Appliance Master offers. Wouldn't hesitate to call again for any appliance issue which we are having. I would recommend their service to anyone.
very pleasant , efficient and informative young man
January 9, 2017
Very professional technician
Mike, was very professional and honest also answered all my questions.
January 6, 2017
Mike was very polite & knowledgeable. Hoping the result is a success when the job is complete!
January 5, 2017
Jim was great
January 4, 2017
your service is always great!
Excellent on time service at a better service call rate than a major competitor.
Greg was very friendly and very competent.
Great service. Nice guy. And knowledge.
January 3, 2017
We really appreciated the responsiveness during the week before the holidays when we really needed to have our oven working!
Scheduling the appointment was super easy.
Ed was very thorough and professional. He is an asset to your company
office was very easy to work with especially w/ scheduling, and technician was very knowledgable and professional. one of the best appliance service i've received.
Very knowledgeable! Very quick. Thumbs up!
Great service, quick, efficient
January 1, 2017
Very hepful and friendly. My refrigerator is running great.
the technician was very helpful, very polite, and very knowledgeable. He actually heard some water leaking from another appliance that I did not hear. There was definitely a leak and he ordered a part and will be back in a few days for the repair.
Your repairman, Greg, is knowledgeable, professional, honest and extremely conscientious. I will not only continue to utilize Appliance Master, I will strongly recommend Greg. I am now an immensely satisfied, life-long patron.
Your technician, James, was excellent. Very courteous, professional, timely and neat. Would definitely use Appliance Master again and request James.
December 31, 2016
Excellent service, polite and friendly technician. Thanks!
December 29, 2016
Technician was absolutely the best!
They did a great job, figured out the problem and fixed it.
December 26, 2016
Very professional and quick
December 25, 2016
Ed the technician was friendly, very efficient and did a quick but excellent repair job. The cost was very reasonable. We will call Appliane Master for future appliance repair.
December 23, 2016
Professional technician arrived on time, did a nice job troubleshooting and providing a quote. Nice job overall. Based on my experience, I would recommend Appliance Master!
The work was done quickly and we were given a full explanation of what was wrong. The only problem - minor toblem - was it was not relayed to the tech that we wanted a 30 minute warning call.
December 22, 2016
Always a Pleasurable Experience.
Pleasantly surprised. James was my technician. He was on-time, knowlegable, pleasant and thorough. I really can't say enough positive things about him and the whole experience.
December 21, 2016
Arrived a bit early which was great, and finished in about 1.5 hours. Showed me exactly what failed that had to be replaced. A very personable and professional representative for your company.
Technician was on time, very professional and able to fix appliance same day. Would definitely use you in the future.
December 20, 2016
Excellent service - returning customers!
I was very please with Mike's knowledge and professionalism. He explained what the problem was so that I could understand it. The repair was done quickly and correctly. My washer is working fine now. I would highly recommend Mike!
Very clear about the whole process and were very helpful in aiding us to make the best repair/replacement decision.
December 17, 2016
The Service man was excellent. Timely, courteous, knowledgeable and efficient. He did a great job.
December 16, 2016
Very impressed. Patrick, lead tech was training (name?) and both were informing, honest, professional and polite.
Great customer service. Ed was very helpful and honest
December 15, 2016
The contact phone call was handled extremely well and service was set up promptly. The serviceman arrived at the proper time and had the model number of the dryer so therefore he could have the part required. He left area clean and I am very pleased
I found the tech to be knowledgeable with the problem I have with my refrigerator. Also very courteous.
The Technician performed the work in a professional manner and was respectful of our home by using care not to damage anything.
Shane was thorough and patient in explaining to me the possibilities that my be causing the water leak. I would definitely use Appliance Master and Shane again.
excellent work !!
EXCELLENT EVERYTHING and referring where I can!
I've been a customer since moving to Hunterdon County, 23 years ago, and have always had great service provided by Appliance Master.
Two great technicians worked non-stop on a very difficult repair job. They literally had to lift out a dryer from a laundry closet where it sat atop the washer. Both units are full size. Very satisfied with the job they both did. Thanks.
Very professional and personable tech., an asset to your company.
December 14, 2016
Technician was personable and efficient.
Once again, this technician was fantastic! Almost makes me want something else break down, almost. He was very professional, personable and my stove works just great now. Thank you.
December 13, 2016
I was very pleased with the service.
EJ was prompt and courteous and very efficient. He diagnosed and repaired my dryer and showed me what he was doing and why. He then showed me the damaged parts and how worn away they were. My dryer is up and running and quiet as a mouse!
December 12, 2016
Paul, the Appliance Master technician who came to our house was very thorough, very professional and explained our options for repair very clearly. What was equally as impressive was the quick response I received from Appliance Master. THANK YOU!!!
Greg has been very helpful and pleasant to work with and I'd recommend him to anyone!
December 11, 2016
the tech you sent out was polite ,neat and in formative thank you
Shane was very knowledgeable , courteous, work completed neatly and to my satisfaction well explained
December 10, 2016
James, the Tech Rep was courteous, professional and extremely helpful in trying to resolve a continuing issue with our Frigidaire refrigerator. His willingness to go beyond the norm of repair is a credit to your firm.
Shane was a gem and an asset to your company. He was more than fair in his dealings with me during the attempted repair of my Harvest Gold (1970's color) built in double ovens. Unfortunately, parts are not available anymore but he tried and tried.
December 9, 2016
Expert service from a very qualified technician.
Excellent AS USUAL!!! Thank You Very Much!
December 8, 2016
The reason I am staying with your company is solely due to Gregg; he is professional, knowledgeable, conscientious, and courteous. I would prefer Gregg to respond to all of my repair concerns. Your call center accommodates my work schedule, as well.
December 7, 2016
Your technician is just fabulous. Think you're lucky to have him. Thank you.
I have used appliance master many times. EJ is always helpful with information and does a great job with repair. On this call I am waiting on parts to complete the order, but I am sure he will do a great job as he always does.
December 6, 2016
James was Excellent and would want him to come again if the need arises
Thank you for sorting through and explaining all our options re: our repairs! We appreciate your knowledge, experience and time spent assisting us.
December 5, 2016
James (the technician)was courteous and completely professional. Would definitely recommend to friends.
Shane was great. I would absolutely call for him again. Extremely knowledgeable and helpful.
Abe was amazing! Timely, polite and above all, funny. Not to mention he fixed my problem that another service had NO idea what was wrong. Thank you sincerely for being an upstanding professional business. I WILL use you again AND tell everyone I know
December 2, 2016
Extremely competent and professional service
November 30, 2016
Mike was really great - prompt, courteous, knowledgeable. He was there to fix my dishwasher but even gave tips on keeping my washer/dryer maintained & in good working order!
November 29, 2016
James is awesome!
November 28, 2016
i had called needing a dryer repaired. Ed showed up to repair the dryer and went above and beyond expectations. He was efficient and honest. I would not hesitate to call Appliance Master for any repair needed!
Great service! Jim is very professional and honest.
Ed was wonderful! Very knowledgeable and forthcoming. I would request him every time!
Very courteous reliable service
November 26, 2016
It is always a good experience even though the use of your service is for a problem.
November 25, 2016
Technician was able to fix the problem while diagnosing it. Therefor there was no estimate needed. He was courteous, friendly & efficient GREAT JOB!! Thank You,
Appreciate the person answering the phone helping me out and squeezing us in for an appt today. Also Greg the technician was very professional, knowledgeable and patient in dealing with explaining the issue with my landlord via telephone.
November 24, 2016
James, the technician was extremely helpful, courteous and knowledgeable.
November 23, 2016
Thank you so much!
November 22, 2016
Technician was skilled, helpful, communicative and friendly
James was wonderful - polite, informative, friendly and so good about explaining the problem in easy to understand, non technical language.
November 21, 2016
The service provided by Appliance Master was outstanding. The technician was able to thoroughly diagnose the issues with my appliance whereas the previous company did a shoddy job and was going to order parts I didn't need. I highly recommend them.
November 20, 2016
Excellent service! Best appliance repair we have ever found.
November 18, 2016
Patrick worked very diligently to ensure our dryer was running correctly with the new parts he installed. Excellent job and attitude!
We have used this company twice and had the best service. I would highly recommend this company to others. We have been burned in the past from other appliance repair places - so now we will only call you. Thanks for being so awesome.
November 16, 2016
Mike was very knowledgable and friendly
James is a courteous, conscientious and knowledgeable tech rep and a good ambassador for your firm.
My service technician was curtious, knowledgeable and even returned a call later in the day to answer a question I had for him after he left. I would definitely recommend using Appliance Master.
November 15, 2016
Ej was right on time and very polite. He was very informative , and did a nice job, we would have him back in a minute
Very satisfied! James (technician) did a great job!
November 11, 2016
Yes very professional service. Easy transition on becoming new customer. Appointments scheduled right away. Excellent customer service and I am happy that I selected Appliance Master to service our residents here at Interfaith Housing Visions.
Michael is terrific. He has been to our home in the past so we were delighted to see him return for this repair. He is efficient and highly competent...and he's very kind with our overbearing Labrador Retriever Thank you!
The technician, James, is well spoken and knowledgeable with regard to Electrolux refrigerators. He always comes in saying :Hello, Alan" and then performs his responsibilities. World always welcome him back to my home.
Greg our service rep is very professional and knowledgeable . Easy to make an appointment also.
November 10, 2016
Mike was very pprofessional,doing his job in a very efficient manner.He was polite and friendly. I would highly recommend AP to my friends & neighbors.o
Mike was very pprofessional,doing his job in a very efficient manner.He was polite and friendly. I would highly recommend AP to my friends & neighbors.o
November 9, 2016
We used Appliance Master several times. They are always courteous and helpful in scheduling appointments and the technicians are knowledgeable, quick and efficient. It is always a great experience with AM.
November 8, 2016
nice and knowledgable technician, with good advice to try to save me from expensive repair.
Very professional. Very punctual. Actually knows what he is doing.
November 7, 2016
Greg is an amazing technician and NEVER fails to get the job done! We constantly recommend your company and always request that Greg be sent to make the repairs!
November 5, 2016
James and EJ were great in figuring out what was wrong with my Sub zero
My technician was polite, knowledgable, neat and very nice to my dog. (That's important)
November 4, 2016
good work jeff
Mike A did the repairs that he estimated back in June. Appliance Master waived the diagnosis fee even though it was past the time it was guaranteed for. I would recommend them to anyone with an appliance problem
November 3, 2016
Daniel was very thorough and helpful. He explained what he was doing in a very understandable way.
He was the best!. Pay him more money as he is worth every penny
November 2, 2016
Excellent service and timely parts repair. Washing machine now works like it should. We're very pleased with every aspect of doing business with your company. When another her appliance needs to be repaired, your company will be the one we're calling
Patrick was great---he was very diligent in attempting to diagnose the issue with our dryer. We have used your company many times in the past and will continue to do so.
I was very pleased with the service.
October 31, 2016
Jim P. did a great job on the repair as well as being personable and friendly. He explained everything that he was doing and what was wrong. With service technicians like Jim, I can understand your success. AM is now my Repair Guy of choice.
October 30, 2016
Very pleased with service. Will definitely call appliance master for any repairs needed in the future.
October 29, 2016
Gregg was very professional. Additionally, he advised that he would contact the manufacturer to see if the motor in my dryer was still under warrantee as I purchased the machine 3 yrs ago and let me know - resulting in less money - Awesome!
October 28, 2016
Very pleased with service
My technician was very friendly??
The technician was timely, informative and very professional I would absolutely ask him to come back if we needed his services
Patrick is an asset to your staff! He was very detailed in his explanations and wanted me to feel comfortable with the outcome of the repair. And just a really nice guy!
October 27, 2016
EJ is a fabulous service technician. I only want him for our home!,
I am completely satisfied with Appliance Master's service. I could not be more pleased with service person Jim Piccolo and his concern for my getting my problem repaired.
October 26, 2016
Shane was great! I would rather nothing broke but if it did I would want Shane to come back and fix the problem. Great guy.
October 25, 2016
I appreciated the email identifying the service tech and the phone call before arrival. Jim was not only very nice but knowledgeable and professional. Was very honest with us. Would recommend you to friends and family. Thank you very much.
October 24, 2016
My technician was professional, but very nice and patient with my questions. He fixed my dryer much faster than anticipated, which made for a painless experience .
Ej was very knowledgeable and efficient. Quickly diagnosed the problem and provided me with my options. Very professional and respectful.
October 22, 2016
Jim P. was very professional. He temporarily got my machine working until the new part can be installed next week. I definitely want him to return to fix the washing machine.
October 21, 2016
AWESOME EXPERIENCE!!! MIKE WAS TERRIFIC AND EXTREMELY HAPPY WITH THE WHOLE EXPERIENCE!
Shane did an excellent and professional job. I would highly recommend him.
We use Appliance Master exclusively for all of our appliance repairs. We usually request either Tom S or Mike. They are both extremely professional, knowledgeable, and kind.
October 20, 2016
We had this problem previously; the technician was asked to fix as needed; I was on a business call, so not available to discuss proposed solution or cost. He did a great job, and explained the solution at the end of the service call.
Shane was bright and knowledgeable. Diagnosed and fixed my Bosch dishwasher quickly and for a fair price. I'd highly recommend Shane and Appliance Master.
October 19, 2016
Mike wasn't on time because he offered to come early which was wonderful! He was patient, polite, professional and open to my hovering as he taught/explained different techniques with tools he was using as well as the correct solution to the problem
October 18, 2016
Greg has been here before. I like his style about solving the problem. He involved me with questions about my downed dishwasher. I was able to supply those and he continued his analysis. His recommendation resulted in my saving some money.
Jimmy was great and look forward to doing more business with him and your company in the future.
October 17, 2016
Great repair service and friendly technician!
October 15, 2016
VERY happy with my service from Appliance Master. Dryer back up and running - MUCH better than getting new into my old basement.
October 14, 2016
I have used Appliance Masters in the past and they have always been great.
October 13, 2016
james was terrific
October 12, 2016
i have to save he was very very honest and that is the BEST QUALITY in a repair person - i appreciate all his help and was worth the cost and YES i would call your company again for any appliance i buy from now on - THANK YOU AGAIN
Ed Bidwell was my technician and he was really great to deal with. He was upfront, honest and a hard worker. I highly recommend Ed for any job.
Greg was very responsive. We have an intermittent problem that has been difficult to identify. Greg has been doing his best. Thought he was thorough and helpful. Would welcome him back.
Very pleasant and informative
October 11, 2016
Professional and helpful. Second experience with AM, and plan to use again.
James was friendly, efficient and didn't talk down to me. Good experience overall!
October 10, 2016
Shane was very patient and did his job EXTREMELY SATISFACTORY.
Great service tech! Very pleasant and courteous and takes the time to explain what was done. Highly recommend Mike!
EVERY time we have called you we have been extremely satisfied. Both of the techs who have worked in our house have done an excellent job. Happy to know that when we call, it gets fixed and gets fixed correctly.
he was professional and explained what he was doing very clearly. great personality and a good representative for your company
Patrick was very knowledgeable and very professional. He took his time to explain everything to me and assured that I understood. I would use Appliance Master again and request Patrick as the service technician.
October 7, 2016
Great local service. Competent, clear, and knowledgeable.
Always excellent. Thank you!
October 6, 2016
The technician was polite and friendly and took the time to explain my repair options in a way that I could understand.
October 3, 2016
very pleasant and informative
October 2, 2016
He told us everything but i do not remember him giving estimate on drier... He was awesome great at his job... well done quick efficient.. very thorough very explanatory about the problem the issue and how to solve it... Great guy....He told us price
September 30, 2016
Our technician was excellent!
James was a considerate and knowledgable technician. Glad to have him fix my dryer!
September 27, 2016
Problem with my old Thermador Range, Several companies were clalled to service my range and they could not repair it.. Called Service Master and they sent Shane to the rescue. Thank you, Shane!
Ed was great! Not only did he repair my dryer , he also answered my questions regarding my other appliances and gave me very useful tips and product recommendations. I would definitely call appliancance master again and ask for Ed.
September 26, 2016
The service technician was very cordial and professional. He completed the work promptly and cleaned up after he was done. Great job!
September 23, 2016
I have used you guys a handful of times and I have always been satisfied with the service I have received from your technicians. Thanks again for the expert service.
September 22, 2016
I had two service calls for two different appliances. Greg is a great technician, very knowledgeable and personable.
We've had excellent experiences with AM. Would use again and recommend. Technician was excellent.
Your agent Mike explained everything and completed the job in a timely manner.
Ed was great!
September 19, 2016
Great experience will use this company and recommend to my family and friends. The Malangas
September 11, 2016
I have used you guys in the past and you have solved our problems. What else is there to know? You come...you diagnose and either fix the problem or schedule a time to come back with the appropriate parts. Job gets done! That is why I come back.
September 10, 2016
Completely professional and stand-up service. EJ is a real winner in my book.
September 9, 2016
Excellent and friendly and expert service. This is a great find.
September 8, 2016
I was really impressed with your service from the time I called to scheldue an appointment especially showing us a picture of the service man who was coming to check out our appliance.It made me more comfortable when he arrived.
I love your service. Great technicians who know how to repair all the high end appliances I have. They show up on time and always repair what I have the first time.
Great service! He was on time, quick and informative!!!
Shane was fabulous,he was very informative and did a great job, I would recommend him and your company to everyone I know
Very satisfied with my technician and overall experience. Ed diagnosed the problem quickly and had the part needed on hand. My fridge was up and running before the end of my two hour wait window. I will definetly use your company again in the future.
September 7, 2016
The company did a great job fast courteous and very professional
Very pleased that the technician was able to quickly and correctly diagnose the problem with my refrigerator.
Tech is always great!
I have always been a satisfied customer with your company. Very pleased with the technician that serviced my washing machine today.
September 6, 2016
he even came early - he did call to ask
Greg did a very good and thorough job. He was able to successfully make repairs that allowed us to avoid the purchase of a new refrigerator.
Very thorough and professional
September 3, 2016
Patrick is knowledgeable, diligent and very pleasant. He had to be a real detective to figure out what was going on. We've used your service in the past and always been happy with the scheduling and service.
September 1, 2016
Very helpful Technician. I appreciate both his service and his cost saving maintenance advice.
Ed has repaired our appliances over the years and has consistently provided the most responsive and professional service we could expect. He couldn't be more helpful in explaining what the problem is and then goes about resolving expeditiously.
James did a great job! Would definitely recommend him and your company again.
August 31, 2016
James is very knowledgable and professional. Thanks for great service.
I have used your services many times in the past.
August 30, 2016
Tech was very informative and explained the problem very thoroughly. He was well-versed in freezer technology. Great guy! Would recommend to friends!
Awesome customer service and James was the best
Always a great experience with your people! They are courteous, knowledgeable, treat our home as if it is their home. Have been working with you for many years happily.
Very impressed with your company and the way you run your business. Your employees are professional and courteous and it was a pleasure dealing with Greg! Would highly recommend your services and would definitely use your company again!
I was impressed that you sent a picture of the technician along with the appt confirmation. I think that's a great service. He was friendly, very knowledgeable and explained the problem and gave good advice. Thank you.
August 29, 2016
The technician was great! And very respectful and courteous. Thanks so much for great service!! I will recommend you to everyone I know that might need service.
Tom is outstanding! Friendly, knowledgeable and efficient.
Jim Picollo was wonderful! Fixed the problem, put everything back together, and he was a total sweetheart! Professional, friendly, and extremely knowledgable! I wouldn't hesitate to call on Jim and Appliance Master in the future!
August 28, 2016
Excellent service. The technician was courteous and very helpful.
August 27, 2016
Tech was veryknowledgable and pleasant. Did a great job.
August 26, 2016
Shawn was excellent, caring and responsive thank you for recommending him Molly
August 25, 2016
Tom was my technician and he was excellent. Detail oriented, explained to me what all the problems may be and trouble shooted the best solution for me. I would like Tom to come back and work with us again
James was excellent! He has been to or home before and is always extremely professional, knowledgable, and thorough on his jobs. I would highly recommend Appliance Master!
Service tech was great. Very good service
August 24, 2016
Patrick was wonderful. If and when I call again can he come back to my house?
Very knowledgeable and friendly technician.
August 23, 2016
Greg is so great, I really appreciate his knowledge and "can do" attitude.
Ed was very knowledgable and described the steps he was taking to diagnose and repair our dryer as I looked on. He was personable and made our first dealing with Appliance Master a smooth experience. We will use AM again in the future.
August 18, 2016
James was very helpful, walked me though every step and even gave me warranty advice. Would use again.
The Technician was a very pleasant person and he made the whole experience great. I was very pleased on how quickly you folks could schedule to see me. Other places have taken over a week to get here.
Technician is polite and professional.
August 17, 2016
Appliance Master is a great team from the everyone in the call center to Patrick who did my repair!
This is the second appliance I have needed a repair on. I requested tom as he was great the first time and I let comfortable that he would be honest and get the job completed.
customer -friendly, diagnosed, ordered and explained everything we needed to know,
August 16, 2016
Tech was friendly,neat and efficient. Pointed out an oversight on my part that saved me some money. I liked that. These guys are good. No problem calling them for future repairs. You should call them too.
Our technician Greg was great!
August 15, 2016
This was the first time we used Appliance Master. They were professional and easy to do business with. We plan on using Appliance Master for all our appliance repair needs.
Greg is terrific!
james C was my technician- he really went above and beyond thoroughly explaining what needed to be done and even how to properly clean and maintain appliances... I would recommend this company due to his professionalism and customer service!!
August 12, 2016
Our tech was excellent!
August 11, 2016
The technician was very friendly and professional. He completed his task in a very timely manner. The staff in your service department are very courteous, helpful and customer oriented. I will definitely call you again when I need an appliance repair
James was great... Personal and polite. (I just wish the part would come in so my fridge can get fixed!!!)
The service technician was prompt, friendly, and repaired my oven in a timely manner. I would definitely recommend Appliance Master in the future!
August 10, 2016
Already referred a neigbor. Jim was great
We received Excellent service. We are very pleased with our technician, whose last name is Ferry. My husband is impressed with the entire Appliance Master Company.
August 9, 2016
The technician was very prompt, courteous and informative. I was very satisfied and would recommend him to my friends and neighbors.
August 8, 2016
The technician was very courteous and professional.
he worked fast and well; he knows his stuff. i feel he represents your company well. dr. sam hamod
August 6, 2016
Tom was great in every way. Always friendly, knowledgable and professional...
Greg was courteous, informative, very competent and professional
August 5, 2016
The tech-repairman was professional work performed exactly per plan & cost. The accuracy in terms of arrival times and follow-up phone calls to confirm the scheduling demonstrated great customer service. The estimate and billing process was seamless.
Ice maker appears to be operating but we are monitoring during next few days. Tom, our technician, continues to do excellent work for us over a long period of time.
The technician, Greg, is an asset to your company. His competence and professionalism is to be commended. This is the first time I called Appliance Master and I will definitely use your services in the future. Thank you.
Your people are the best. The most responsive follow up and don't give up until the repair is done and the appliance working fine. Very fair price.
I was impressed with the courteous and professional service rendered.
August 4, 2016
The technician was extremely helpful and knowledgeable about the appliance he was called to check out. He explained all of the options available to me regarding repair or replacement. I would use your firm again if the need arose. Thank you.
Good to have service by a technician who was clearly knowledgeable and advised on the economics of repair options.
Greg the technician was very efficient, thorough and informative. He represented your company well and should be commended. Definitely would recommend your company based on this experience. You can use my responses, but not my name or town location
Teck was very help full and new what he was talking about If evwry need you again he the tech I want
Our technician was fantastic - provided valuable guidance on ongoing maintenance and explaining the root cause behind our issues.
Technician was very good and very neat would use your company again.
August 3, 2016
James was incredibly nice and efficient. Although he completed the work by the book, he was very creative to avoid making a mess and further complicating the job he was doing. We were very satisfied.
Today's technician was truly outstanding. The problem was very simply fixed but required the expertise of an engineer's mind. Despite having no serial number on my oven, my technician was able to quickly diagnose and fix the problem. He was awesome
Today was the third time I have used Appliance Masters and every time I have been very pleased with the service.
August 2, 2016
The technician was polite, professional, and informative. He was on time, early actually, and very tolerant of exuberant dogs. He gave me options without any pressure. I would absolutely use this service again.
Always a great experience with your company. All the technicians are very polite.
August 1, 2016
The technician was friendly and knowledgeable. He was patient as he explained the problem with my appliance and the repair needed.
July 30, 2016
I have always been satisfied using Appliance Master and this time was no exception. The technician was on time, courteous, and explained everything to me. Work was done quickly and efficiemtly. I would highly reccomend Appliance Master!
July 29, 2016
Knowledgeable, courteous technician. Worked quickly and successfully. Have used Appliance Master before and would definitely reccomend them!
July 28, 2016
The technician was very helpful in explaining the problem and my options. It was a completely positive experience.
Zari on the phone was a great help too. Very personable as well As professional
Very efficiently done. Shawn would be welcome back.
Appliance Master is very professional. Jim was prompt, courteous and explained the situation to me. He had to order a part and, hopefully, the work will be completed in about 2 weeks. I would certainly use Appliance Master again.
Great Tech, Ed. Great service. Good price
July 27, 2016
Professional and thorough evaluation of the repair needed. Would definitely recommend.
Ed Bidwell was great he fixed our oven with no problems knew what he was doing. He told us why our stove didn't work right it was a simple fix we did it and it wotks!
July 26, 2016
Greg was great! He was very professional and I was confident he would be able to repair my refrigerator. He explained everything he was doing and answered all my questions. I will definitely be asking for him next time I need Appliance Masters.
July 25, 2016
Always great service and nice technicians.
Great job, great service. Nice guy
We are always pleased with the AM folks who come to our home to repair appliances for us. They have been universally knowledgeable, helpful, courteous and careful. Believe me, we know what the opposite is like and really appreciate your technicians
July 23, 2016
Mike did a great job was prompt and did a good job I recomend this company
The technician was prompt curious and professional. He explained things in a way I would understand
July 22, 2016
The technician was wonderful: informative, informed, efficient and reliable. He is a tribute to your company. Thank you for sending such a competent person.
The technician was very professional and explained everything to me in a way I would understand
July 21, 2016
Abe was professional, efficient and personable! Very pleased with service provided.
we've been using you guys for years for our dishwasher and even tho we no longer had a warranty on our washing machine you were our only call for the repair. It was a simple fix so we didn't mind getting the price after the "repair". AWESOME tech!
The technician (Ed) was very courteous and knowledgable. He took the time to clearly answer all my questions, explained the estimate cost to repair my refrigerator, and ordered the necessary part immediately while he was still in my kitchen.
July 20, 2016
Thanks for doing an amazing job. Problem was fixed and Tom was a consummate professional. Fantastic operation!
2nd visit by Applicance Master in the past 2 months. (difference appliance this time). Very pleased with the service. I would highly recommend Appliance Master.
The tech was very helpful, face me service tips and made some suggestions for future service needs.
July 19, 2016
Your company is professional and I will use them again for any appliance servicerelated needs that arise. Thank you for a wonderful job and for great service.
Greg took the time to explain all my questions. He was very personable and I was very glad he came to help fix our broken fridge. Thanks Greg!
July 18, 2016
Patrick was prompt, professional and pleasant - as expected of AM techs. Appliance Masters is our go-to to keep our appliances running as long as possible. Thank You!
July 16, 2016
Thank you for one the most professional and efficient service repair jobs we have seen. We particularly appreciate how an email confirmation included a photo of the service technician because we knew who to expect. Greg even arrived early!
very professional service
The guy did an excellent job was on time and was done pretty quick I was very happy.
July 15, 2016
Shane was a true professional Your scheduler Jamie was so great too. Can't say enough good things about the company.
July 14, 2016
Jim did a great job. I've used appliance master for years and have always had a great experience!
most efficient appliance repair I have ever had! gave me some good appliance maintenance tips as well!
I've used Appliance Master, and specifically Greg, for several of my appliance repairs. all of my experiences were good ones with no surprises! Greg's the best@!
July 13, 2016
The technician was professional, polite, and extremely knowledgeable. The work was promptly performed, and he explained the likely cause of the problem, right down to the very-worn-down-penny that had likely been stuck in the pump for several years.
EJ is a fabulous tech. I am so happy that he services our area. He is efficient, knowledgeable, and friendly. I really missed him when he was unable to work a few years ago. We would recommend him 100%.
It was so easy to make an appointment online. Patrick was great. He explained the testing he would do and then what was wrong with my dryer and what the cost would be to fix it. He was pleasant and professional. My dryer works great now.
one of the best repair experiences I have had! professional, quick, gave good information regarding care and treatment of the appliance!
July 12, 2016
An exceptionally professional technician; he was thorough, knowlidgible and prompt.
Jim Piccolo, the technician who performed the repair, arrived promptly, was cheerful, courteous, explained everything he was doing, honed right in on the problem, and cleaned out the clog in the washing machine quickly and efficiently. Great company!
July 11, 2016
Very professional, courteous and knowledgeable.
Very pleased with the Technicians knowledge, professionalism, and quick service. Thank you.
Greg was great. He was very knowledable and explained things in layman terms. He was a real professional. I would highly recommend Appliance Master.
EJ is a GREAT technician...thank you!!!
July 9, 2016
The technician was polite and efficient. The receptionist that help schedule the appointment was friendly and courteous. I am very pleased with Appliance Master.
July 8, 2016
Abe did a great job. Very professional and easy to work with.
July 7, 2016
Your service technician was very competent, professional, and a pleasure to deal with!
Very professional and courteous
Was very pleased with the technician polite and informative.