June 21, 2019
Jeremy was prompt, courteous and polite. He diagnosed and explained the problem clearly. It was a pleasure having him work on our washer. Would recommend him and appliance master any time.
John worked very hard to diagnose our problem. He did a great job. We would definitely request him again.
June 20, 2019
Greg was great! On time, efficient, really friendly and gave lots of additional tips on how to best maintain our appliances. It was a great experience and he is a very knowledgeable technician!
Donny is a great technician.Very capable,smart and persistent on a difficult job. I highly recommend.
June 19, 2019
The technician was on time. he explained what the problem was, how it would be remedied and answered all of my questions. I was happy with the service I received.
We would recommend your service because of the quick response and efficiency. Also, Lloyd the Technician was terrific! He was prompt, friendly and accommodating. He explained his service as he was working on our dryer. He got our dryer working again
Tom is an excellent technician and a very nice person as well.i would highly recommend him to anyone needing appliance servicing
June 17, 2019
Our technician Greg was professional and thorough. We are very pleased with his work.
They were polite and very professional as well as knowledgeable. Pleasure to deal with.
June 16, 2019
Jeremy is great!
June 14, 2019
Brian was an excellent mechanic. Don’t let go of that guy, they’re hard to find.
The whole process was nice and easy from making appointment to getting email confirmation and a reminder call. Technician (Greg F.) was timely, courteous and reliable. Excellent service.
June 13, 2019
My technician was very knowledgeable. He answered all my questions and gave me his honest opinion regarding the diagnosis of my refrigerator. I will definitely call Appliance Master in the future.
jeremy actually called ahead to tell me he could come 2.5 hours earlier than scheduled, which was great! He knew what needed to be done and got it done in about 45 minutes (maybe less). Washing machine is 100% back in business!!
Good pleasant attitude.
June 12, 2019
Tom was extremely helpful and informative. Professional and nice as well. I will definitely request him again.
Technician was VERY helpful and taught me some preventative care so as not to let the problem happen again. Very good service!
June 11, 2019
Greg was fantastic. He was knowledgeable and helpful and really worked hard to make sure the problem was resolved.
Our service call happened to be more extensive than what we originally thought. Phil diagnosed not only our initial problem but 2 other areas of concern. Most impressively was that he had all parts that were needed on his truck. Very Happy customer!!
Donny is awesome, honest and fair!
June 10, 2019
Very professional approach. A pleasure to deal with.
I’ve been using Appliance Master for many years. Always a good experience! I definitely recommend them!
June 7, 2019
Experience was first class - nice job!
June 6, 2019
Nice tech. Knew what he was doing and has us on the way to a final solution.
June 5, 2019
Jeremy is a good mechanic. Hard to find guys like him.
Your technician Greg was very professional in every respect. I would give him GOLD stars in every category. Because of Greg, he made the task of having an appliance repaired a pleasant experience.
I am very pleased with my experience with Appliance Master and my technician and would highly recommend them to others.
June 4, 2019
GREAT as always! Thank you. Arnie
Excellent service. Our technician knew his washing machines and gave us good advice and told us what the problem was and gave recommendations. Very happy with service.
Great service, as always!
June 3, 2019
Greg is great
John was friendly, professional, and early. Explained everything that was happening and made the whole repair experience enjoyable.
Abe is excellent
Have used your service before,and would use again.
They were excellent, very nice and very professional!
May 31, 2019
Greg gave me a lot of information on maintaining my appliances.
From start to finish of estimate everything was exceptional.
May 30, 2019
Daniel is competent, reliable and knows his stuff.Am glad he is Part of the Appliance Master team
Third time I’ve used your help. All good experiences. Will use you again in future and highly recommend to anyone needing appliance repairs.
May 29, 2019
He was polite, industrious and thorough. Competence is his forte.
very pleased with the whole experience
May 28, 2019
Very professional company - quickly scheduled my miele dryer repair. Donny, the technician who made the repair, is wonderful! Knows what he is doing, loves what he does, and he is GOOD!! Highly recommend
Daniel was very professional and courteous. While delayed because of previous appointments he went above and beyond to get information needed for our refrigerator repair.
Chris, our service technician, was very professional, and a polite young man. He is very knowledgeable and very experienced. We have had the pleasure of utilizing your company twice and highly recommend Appliance Master to everyone - Outstanding!
May 24, 2019
Technician was friendly and explained everything well.
Exceptional pleased with our technician and the service
May 23, 2019
Great service and great customer service (scheduling, billing)
Working with Appliance Master was a breath of fresh air! Excellent customer service, a knowledgeable and pleasant repair person, and a fair price! Thank you for restoring my faith in appliance repair!
James was terrific! On time and a quick worker.
I was very pleased with the technician, i showed him the build up of ice in the freezer and he new right away that the line was clogged.
May 22, 2019
Was extremely happy with your service
Your company was a delight to deal with. The repair man Abe was very professional and honest .I would definitely recommend applying to Master to my friends and will use you in the future for any of my repair needs
Mike was very professional,knowledgeable and he gave me a lot of helpful information. Very pleased with his service.
May 21, 2019
Call 1st! Fast dependable service from Angie's, the office scheduling and the serviceman arrival along with the part. Professional and experience service they receive an AA+. Same with ordering a part & recommendation was given on my refrigerator.
Tech. was courteous, knowledgable and efficient
May 17, 2019
Worked with me to understand the problem in the micro-wave oven. Described issue and we solved it by cleaning a part. Service call only. Very helpful.
Professional, friendly and easy to work with. In and out in an hour.
Outstanding! He came in - introduced himself. Listened to my description of the problem and started to look for clues. After a few minutes of testing he was able to give me a diagnosis complete with estimate. Best new is he had the part with him.
May 15, 2019
very polite, competent and professional
Don is an incredible tech. Knowledgeable and able to go over the issues in understandable terms. Kind and patient, attributes you may not think would be mentioned, accept the opposite is too often seen where service techs have no people skills.
The technician Matthew explained in detail what the problem was and how to get better use out of my machine. He was very nice and helpful
May 13, 2019
Daniel is professional, competent and a really nice guy so Appliance Master is lucky to have him
The experience was professional and efficient. The tech's were polite and explained the project.
May 10, 2019
James is a great honest technician and does a great clean job when he services the appliances.
This company is two for two for us with courteous and capable technicians. We were very lucky to discover you guys when Bosch assigned you as our recall company for our dishwasher. Happy to have you guys continue to support our household!
May 9, 2019
Excellent service. TYVM!
James is the best.
Mike has been to our home on previous calls. He is always courteous, friendly and knows the appliances.
Jeremy was very professional, friendly and explained everything perfectly.
Daniel was very helpful. Thank you.
I appreciate the phone call from the office prior to the technicians arrival
May 8, 2019
The technician was very polite, informative and knowledgeable. He cleaned up a small water spill.
James was awesome. Very professional and friendly.
Technician was very professional and knowledgeable and I would recommend Appliance Master 100%
May 7, 2019
I have had a few experiences using Appliance Repair and you are the best. I have never had a time when you did not know how to repair something. You give advice as to whether to repair or replace...I could not be happier using your services.
Thank you. Great service.
May 6, 2019
Every time we use Appliance Master the technician is very helpful and explains everything.
Out of five contacts from Angie's List.Appliance Master, was very prompt to respond to my call. The lady I spoke to and Tom deserve an AA+ service
Greg, after doing some troubleshooting, appears to have identified the problem and, subsequently, ordered the part. We'll see if, once installed, his diagnosis was correct. Greg conducted himself in a very professional manner.
May 1, 2019
Mike is great! Very informative and friendly!
Mike and Phil returned for a second visit to install the replacement parts that had been previously ordered. Phil (trainee) installed the new parts with Mikes guidance and had our refrigerator up and running in short order. Nice to have cold milk!!
April 30, 2019
You have the expertise to correctly analyze and repair any appliance we have ever called you to fix. It is always a hassle free experience.
My entire experience with your company was extremely positive, from your user-friendly online scheduling tool to your proactive & professional customer service reps to the knowledgeable & very thorough service technician Daniel K.
Terrific experience. Your company was highly recommended.
April 28, 2019
John was very efficient.
I was very impressed with John. He was friendly, knowledgeable and went above and beyond in every way to get my refrigerator up and running again.
April 26, 2019
Thorough and pleasant
Donny did the job i thought was impossible. Hes smart an effective. Thanks to Donny!
April 25, 2019
Mike, was our service tech and he was awesome he diagnosed the problem immediately and helped me figure out a solution thank you for your quality service
April 24, 2019
Technician (Tom) explained everything very thoroughly and gave me several options for repair. VERY professional!
I was very pleased with the prompt and professional repair on my dryer that I received this morning. The service technician was great.
Everything was great!
Very professional, will definitely be my go-to company if I have appliance issues in the future.
Very personable technician
The service technician (Donny) was so incredibly friendly and in a great mood. He was clean and showed up on time. He also tried his best to explain to me what the problems were that needed to be addressed.
April 23, 2019
Mike was right on time, very professional and very competent
so pleased with your technician he was so nice and very efficient..I will call him for all my repairs, lets hope its not to soon. thank you so much.
Our service tech Don C was very professional, patient and friendly. He diagnosed and fixed our problem in a matter of minutes. We will definitely use Appliance Master again, although, we are hoping nothing else breaks down.
James was very professional
April 22, 2019
Great service Tom S. was our technician very friendly and professional we will definitely use and recommend Appliance Master and Tom S. to our friends and family...
April 21, 2019
Technician diagnosed problem with my stove fan. Repair not a good option. He removed electric connection to fan for safety. Work and information excellent.
April 19, 2019
Impressed that someone answered the phone when we called.....unusual in current business practices. Our technician was very polite and informative.
So happy that we called you guys. Jeremy was polite, knowledgeable and explained everything that he needed to do. I’ll never use another service. Thank you!
April 18, 2019
Very nice young man. Very knowledgeable!
You are the best service ever. My technician was early, efficient, informative as well as personable and polite. I will strongly recommend you to others.
Mike and Phil came to our home to diagnose our Kitchen Aid refrigerator that was not staying cold. It's amazing how quickly they found the problem (and taught me a few things I didn't know!) and were able to temporarily fix it until parts were order
April 17, 2019
Donald is professional and honest, will certainly continue to request him when we need the services of your company.
Excellent professional work done by Donny
James is always very pleasant and professional
April 16, 2019
Very efficient in providing estimate and 30 day option to either have work completed or get a new washer.Prompt and friendly technician with thorough explanation!
Mike A. was our technician. He took the time to explain the problem and ensure other areas of the appliance were working to standard. I felt confident in Mike's ability to fix the appliance. I will certainly call Appliance Master in the future.
April 15, 2019
We have been very fortunate to have the same technician on several different occasions, when something came up and I couldn’t be there I was very confident and comfortable to let Greg enter our home without being there.
April 14, 2019
April 12, 2019
Wonderful friendly service.
Excellent service—very nice young man arrived about 20 minutes after our call!
April 11, 2019
Greg solved a difficult problem with my ice maker by checking something above & beyond the usual ice maker problem. Plus he solved another unusual problem with my oven. Greg is my new appliance guy!!
The repair was completed on-time and budget, and the technician was very professional. I would highly recommend your company and will use for any other future repairs.
The particular technician that came to my house was great.
Your technician was very thorough and professional. We appreciated his explanation of our refrigerator problem. He has been here before for our dishwasher, and we hope he would be assigned if we need to call Appliance Master in the future. Thank you.
Excellent from first contact till end!
April 9, 2019
Jeremy B. is an unbelievable technician. I wont take anyone else. clean, kind, always on time.
Tom has come to my house twice to repair my washer and dryer. Each time he was great. He is very educated on his appliances. He would educate me on exactly what was wrong. Great service! Fast appointments!
April 8, 2019
Great technician- helpfull in explaining what caused the issue and how to avoid the problem in the future. Very competent person
April 6, 2019
Appliance Master is the first company we call for service and we are very happy that John is our technician. He is professional, thorough and respectful.
April 5, 2019
This is the 2nd time Mike A. has been to my home (for different reasons) and each time he has been courteous, knowledgeable and efficient. It's a pleasure to chat with him. I would recommend him and your company anytime.
April 4, 2019
Great fast service!
April 3, 2019
Over the years you have assisted in numerous repairs. Always done professionally.
Excellent service and professionalism. Fair pricing. I will definitely call you again.
I'm very happy with the quick service.it was much better then dealing with Samsung directly.nothing but the run around for 3 days with samsung.dryer works great now.
April 2, 2019
Always prompt and honest service
Mike A has repaired 5-6 appliances for us over the past few years. He has always done an excellant job.
Technician, Donny, was very knowledgeable, professional and a pleasure to work with. Repaired my oven in a timely manner.
Very reliable and efficient
April 1, 2019
Jeremy was a great technician. Diagnosed the issue right away, and gave us the best options to move forward. We would definitely use Appliance Master again for any needs we might have.
March 29, 2019
Quick, fantastic service. Very courteous and professional.
Excellent service !
exceptional service by the company and Jeremy
Very fast service. Friendly and thorough technician!
March 28, 2019
Lloyd is great. Careful, knowledgeable, asks for help if he needs it and seems to have a really good feel for what’s going on.
Mike A. was my service tech and he was GREAT! I have a 25 year old Tappan stove/double oven and he was able to replace the burner and component the burner plugs into without a hitch! He was professional and courteous and I would highly recommend him.
I would highly recomend Tom our service technician he has been to our home 3 times was great. He is very professional ,efficient and knowledgeable. Would definitely request him again
Very professional, courteous young man. Very thorough and helpful.
March 26, 2019
Technician was extremely courteous and efficient.
Polite,understanding of our dog, knowledgeable, and helpful technician.
Tom is often our technician and he is always courteous and professional and quickly fixes whatever we need fixing.
Your technician James was excellent, very professional, friendly and knowledgeable! Thank you for sending him!
Tom explained my options very well after showing me what the problem was. He gave me some advice on those options. He was very friendly, not only with me, but also my 5 yr old daughter who wanted his attention. Would definitely use him again.
March 25, 2019
Quick job troubleshooting.
Steven was great, I really appreciated his advice!
March 22, 2019
John is the only guy I will ever use from now on. He is the best!
March 21, 2019
Mike is courteous, well spoken, and terrific at explaining the "ins and outs" of our appliances.
We commented later that not only are your techs polite, they are very knowledgeable about the electronics/mechanics and can explain what's happening. I can recall some techs from other companies who just mumbled and handed us the bill. Great guys!
March 20, 2019
Steelers #1 ??????
Greg was very courteous and very knowledgeable. He also was friendly and gave good advice. Thank you
Daniel has been so helpful. He is very thorough and goes the extra mile to help. He spent extra time double checking his work and even worked on another appliance in need of repair.
March 19, 2019
Donny was really friendly, warm and knowledgeable. I felt very comfortable with him and his abilities. He really enjoys his job and is a really great person. You have a gem working for you.
Excellent Work & Technician Very knowledgeable!
March 18, 2019
We have used Appliance Master for years. We have always been pleased with the technicians and service. I appreciate the office help also. Our technician, John. He was exceptional in working on our refrigerator.
Technician was attentive and courteous and very helpful and informative about using both my washer and dryer.
this was my first use of Appliance Master and I would not hesitate for call again for appliance repair. Technician was low key and explained everything. Will recommend to my friends.
March 17, 2019
Tech was fantastic and very nice. Represents your company well.
March 16, 2019
A pleasure to do business with your company. Seems rare these days, haven’t been satisfied with recent various “pros” for jobs around the home.
March 15, 2019
Greg is excellent
James was very knowledgeable and friendly. He explained everything as he was working and gave me useful tips going forward.
James was totally professional and informative. A pleasure to have as a service technician and a true asset to your company in my opinion.
Your technican is one of the best I have ever worked with! He is so well mannered, very smart, extremely customer focused and a pleasure to work with. Definitely someone you should be proud to have on your staff.
March 14, 2019
Technician was kind and very knowledgeable. Would highly recommend.
Daniel is fantastic!
March 13, 2019
When people open their homes to your company your representative or technician is your image. And Jeremy today upheld that image with excellence and integrity. Will definitely call Appliance Master again and will definitely request Jeremy. Thank you
March 12, 2019
Good job. Clear explanations. Helpful analysis.
Tech was very thorough and explained options clearly.
Very professional work
The technician explained the repair work in detail which we appreciated.
March 11, 2019
Excellent and very respectful technician
He was very courteous & knew what he was doing.
March 8, 2019
We were very pleased with the knowledge and professionalism of the technician.
I've had several technicians over the years and all have been excellent!
March 7, 2019
The technician was knowledgeable, helpful, and friendly. What an asset to your company.
March 6, 2019
Very friendly, fast service and he was also helpful and informative on how we should use the appliance in the future! Thanks!
Technician was very professional in appearance, knowledge and informing of the problems and options. The service was outstanding.
Greg was personable, professional and took the time to explain the problem and what the repair options were...he even remembered us from previous visits..we have used Appliance Master before and will continue to do so in the future!
March 5, 2019
Tom does a great job!
Experience was great. The issue was a small one. The overall experience was good.
March 4, 2019
Tech was knowledgable and helpful
March 2, 2019
Jerome was very professional. He installed the replacement part quickly and my dog loved him.
Prompt service. Technician was knowledgeable and diagnosed the problem promptly. The unit was old and we decided the cost of a replacement item was not warranted.
March 1, 2019
Good job.. Fair Price. A little late arriving, but job completed quickly and efficiently. Donny was very professional. Thanks.
Excellent, professional service (cleaned out dryer vent). Friendly, efficient scheduling with a live person (no automated menu). Reasonably priced.
Excellent service and professionalism. Cost for services is fair.
Personable and efficient
great experience....quick, direct and on task
I have been using your company over the last several years and will continue using them. I was extremely happy in the way Donny C was able to find the problem and explain what was actually wrong. He took his time in answering any questions we had.
Service person was awesome. He's your man!
February 28, 2019
Customer service and the tech were professional and valued the customer's time.
This was our first time using Appliance Master. It was a great experience from start to finish. Scheduling an appointment could not have been easier, and the technician was knowledgeable, professional, and courteous. Thanks for a job well done!
Mike came earlier than expected, was very personable, explained in thorough detail what was happening with our washer, told us how he will try to fix it, and gave us suggestions for future washer issues!
Daniel was great to work with and we will definitely hire him again when we have a problem. Very helpful and informative technician.
Everyone was great from setting up the appointment to the technician. Greg was amazing!!! If I ever need an appliance repaired I’m requesting him. Nice, courteous, answered all of my questions. I will certainly recommend Appliance Master.
Will be a returning customer. Had a issue with repair work and Appliance Masters fixed the issue quickly and honestly. Do not find too many companies like that anymore. Thank you
February 26, 2019
Technician was extremely polite and professional
CALLED & CAME EARLY. Professional, talented and very good at presenting bad news and explaining why on our refrigerator compressor wasn't going to be economical to repair. He explained the function and design and basic tasks required to replace it.
February 25, 2019
Donny is a HUGE asset to your company. Smart, professional and does very clean work. You would be lost without him!!!
He was knowledgeable and friendly
John, the technician was right on time. He was polite and neat. The rubber door seals deteriorated and needed to be replaced. Nothing mechanical. I would recommend Appliance Master and also ask for John.
February 22, 2019
On the first visit he was able to quickly identify the problem, estimate the cost and order the required part. The part was actually in inventory. He returned, replaced the damaged part promptly and the refrigerator sprang back to life.
I had Jerome as a technician today and he is just a terrific representative for your company. He is pleasant, thorough, explains everything and just does a terrific job from beginning to end. He puts a 100% effort and value into his job.
Excellent all around.
February 21, 2019
Our technician was Greg, he diagnosed what was wrong with our refrigerator and estimated how much the repair would cost. He was professional and knew what he was doing. He explained things when I had questions. I would call Appliance Master again.
February 20, 2019
The technician was prompt, knowledgeable, answered my questions, and was friendly without being too chatty - the right mix!
February 19, 2019
The tech was knowledgeable & personable. Great work.
Jeremy was polite and answered my questions.
Mr. Daniel K. was extremely competent and tried many different ways to solve our washing machine "leaking problem." He did solve it and though it is an old machine he said "we absolutely should not replace it as it is one of the best!"
February 18, 2019
This is my second time I have used appliance master and have been very satisfied both times. Very professional and helpful technicians. Would definitely recommend your company!
So happy we found you! Excellent technician! Respectful and very informed about the machine . Will recommend you folks to friends. Thanks so much!
Thanks to all my Facebook friends who recommended Appliance Master!
Technician was professional, helpful and informative. I would recommend.
February 15, 2019
I knew going in that this was the place as I received more than 4 good reviews from my Facebook friends!
Donnie is my new appliance repair guy. He was efficient smart and reliable.
February 14, 2019
James was professional and diagnosed the problem quickly. I also appreciated the the emails that were sent to confirm time of service as well as invoices.
James is honest, courteous and professional.
Mike was helpful, friendly & knowledgable
James is always knowledgeable, efficient and personable!
Nice and fast service
February 13, 2019
Courteous and professional.
The technician was friendly and professional. The work was completed very quickly and he was even able to come earlier that anticipated.
February 12, 2019
Mike is great, a real pro and very knowledgeable.
Tom was awesome! Explained everything thoroughly. Fixed my dryer quickly & everything is now working properly. Thank you!
February 11, 2019
Very helpful and personable technician
Greg S. was professional and courteous. I would definitely call on him again. Thank you!
Excellent service very honest with me on whether or not to do the service the old machine.
February 9, 2019
Excellent experience will use the service again.
February 8, 2019
Incredible service, tech was thorough and went above and beyond. Will absolutely be recommending the tech to other friends and family. Tech was extremely prompt (rang the doorbell at the precise start time) as well.
February 7, 2019
Service representative Greg was AGAIN OUTSTANDING in servicing our cherished/ancient Wolf stove! He arrived on-time, and not only fixed our gas-leaking oven, but gave me recommendations for how to correct the problem in the future.
Excellent technician. Very knowledgeable
Jeremy did a terrific job quickly figuring out our problem -- no ignition of one cook top burners. Because it is almost 20 years old, we decided to buy a new one.
Tom the technician was truly a professional and went above and beyond for me as the customer. With out a doubt, I will recommend this company. Thank you
February 5, 2019
Greg was great and very knowledgeable. He had to order parts and will return. I am very pleased that he will be able to repair my stove top. Very professional ????
Technician Mike A. arrived at the beginning of the appt window. He diagnosed the issue quickly and got to work. He was polite, knowledgeable and efficient. Will definitely call Service Master again! Grest job!
John was great, knowledgeable, friendly and knows his job very well.
February 4, 2019
Very efficient and knowledgeable technician
Our technician, Donnie's expertise is second to none!
Seems the technician that you sent to our home was well knowledgeable and would recommend him
All in all it was a wonderful experience
February 2, 2019
Great service. Technician excellent.
February 1, 2019
Tom the technician was outstanding, provided excellent service.
The technician was very polite and knowledgeable.
January 31, 2019
The technician was polite and very professional.
The service could not have been better.
Abe is a very professional and skilled technician. He was able to diagnose the problems and repairs on both our GE oven and Bosch dryer in a timely manner. Would definitely call him and Appliance Master on future repairs again.
TECH ARRIVED ON TIME AND PROVIDE EXCELLENT CUSTOMER SERVICE.
I have confidence with Greg as technician. I know his diagnosis and quote is forthright.
My technician was extremely professional and very knowledgeable. He had the problem diagnosed very quickly and worked to finish the job in a timely manner.
Excellent technician! Excellent info from scheduling people too!
January 30, 2019
Jerome was quick, thorough and professional. Everything went very smoothly.
January 28, 2019
Your tech John was an absolute tremendous, knowledgeable young man. He saw our problem and went over all the alternatives. He was a pleasure to have in our home.
January 27, 2019
Appliance master is a pleasure to deal with. Your technicians have always been courteous and Knowledgeable. Jeremy was great. All in all a very positive experience. Thank you.
January 26, 2019
great service, wonderful technician
tech. was excellent and repair was done professionally.
January 25, 2019
Technician was held up by earlier appointments. Office alerted us and gave us option for late arrival or new appointment. We selected late arrival and had absolutely no problems.
Very professional. Explained the problem.
Problem identified quickly. Repair made and suggestions given to avoid issues in the future. Well done.
excellent service! I will definitely recommend to others
Greg was very helpful
we love john! thanks. pat thatcher
Technician was respectful towards us and very knowledgeable
Tom S. the best tech I’ve ever met. He is considerate and thorough. He patiently listened to my questions and then made sure I had all the information I was seeking. He is a definite asset to your company and the one I will request again and again.
Would no doubt use, again
January 22, 2019
mike auriemma was very professional, knowledgeable and did a tremendous job of repairing our dishwasher. I would highly recommend your services.
January 21, 2019
Jerome was great...reliable, knowledgeable & honest. Really great service...thank you!
January 19, 2019
Excellent customer experience from scheduling to actual repair
January 18, 2019
Keep me and my wife, happy
January 17, 2019
This technician is the best I've ever dealt with!
If you need appliance repair, this is the company to call. On time, efficient and friendly. Will recommend to all family and friends.
This technician was excellent - knowledgeable, personable, honest. Highly recommended. Service from the main office was also excellent.
Polite friendly technician and great service, will absolutely use Appliance Master again! Thank you
Jeremy was knowledgeable and provided helpful tips for my other appliances. A representative mentioned that Jeremy is usually early on appointments-true. He has a very strong work ethic and a great representation of your company.
Tom was right on time and very professional. Kind of new what the problem was before taking the dryer apart after listening to the noise and he was spot on. Great technician Great asset to your company. I will call again for service if needed
John is wonderful and very efficient. We have used appliance master many times over the years and John is the best. Please let me have him as my “go to guy”!
Very nice and respectful of the work area. Jerome was great
Very good professional service.
January 16, 2019
We've used you for several years. You've always sent terrific technicians who truly know their stuff. Thank you!
He was very kind and thoughtful in his work. Very nice experience.
He was very knowledgeable and nice.
The repair technician was very courteous and explained everything thoroughly.
Very impressed with Appliance Master. Everything about them - web site, office, technician - was professional. We called about our refrigerator, but we wouldn't hesitate calling them for our appliances as well.
January 2, 2019
Always been great, even when the first service call doesn't fix the issue. Greg is fantastic!
January 1, 2019
Jerome was the best. Very thorough and careful with the entire repair process!
December 31, 2018
The Technician was very friendly and explained the repair as he diagnosed the problem with the refrigerator
December 30, 2018
our tech was very polite, courteous, and very efficient. took his time, made sure everything was working properly and went over and above to make certain all is well...!! thank you very much!!
December 29, 2018
James was extremely polite and made sure we understood what he was telling us about the repair of our appliance.
Fantastic service. The technician was very thorough and explained the issue and resolved it quickly
December 28, 2018
Tom was quick to diagnose the problem and give us an estimate. He was courteous and explained everything in detail.
James Crawford was very professional, polite and knowledgeable. Much appreciated!
John was extremely competent and knowledgeable. Upon completing repair on washer, he put everything neatly back in place which is appreciated.
Very good first experience, nice service guy, quick, accommodating
December 27, 2018
The technician took the time to explain the problem and I felt confident with his work. I was glad that he was able to clean the dryer vent as well as fix the dryer.
The office personnel and John the technician were a pleasure to deal with. Both managed expectations well and completed the job on time and per the estimate. Good local company to do business with.
John was great, thank you!
December 26, 2018
My entire experience with Appliance Master was excellent.From the call to the service company to the actual service visit, everything was just perfect. The technician was extremely pleasant, professional, and excellent at his work. Top notch service!
My entire experience with Appliance Master was just perfect. From the initial call to the company through the actual service visit,I could not be more pleased.The service technician was extremely pleasant, professional and highly skilled at his work.
December 24, 2018
Very informative and thorough
December 23, 2018
Completely professional from appearance to demeanor.
December 21, 2018
Great Experience and Great Prices! The Techinician was very Honest!
December 19, 2018
Donny was extremely knowledgeable, friendly and respectful of our space. We would welcome his expertise in our home any time.
John was great. He explained the problems with my washing machine, provided options and genuinely wanted to do the best he could for my situation.
Greg does a great job. Always polite and friendly. If things have to break, thank goodness there is Greg to fix them!
December 18, 2018
James arrived on time and diagnosed three different appliances. He explained the issues with each appliance, reviewed the costs and parts were ordered. I look forward to the parts arriving and having James back to complete the repair.
Tom was excellent! Thanks!
He was very nice polite explained everything
December 17, 2018
My request for part numbers was promptly answered. Then I needed a breakdown of the repair estimate into parts and labor costs. This information was sent to me within a few minutes
December 14, 2018
great service as it always is with appliance master
Everything was painless and professional. Thank you.
Appreciate the communication provided regarding schedule changes and updates
December 13, 2018
Tom was so thorough! He made certain that everything was working properly before leaving.
John was great! I would definitely request him again next time i call, and I will be calling Appliance Master again! Great experience from beginning to end!
December 12, 2018
He was very polite, detailed, thoroughly diagnosed the problem and gave me alternatives.
December 11, 2018
The service man was extremely courteous, efficient, and highly professional. This is Just the opposite of what I've experienced with service men from other companies! Your customer service rep was also extremely pleasant and helpful. I highly recommend your company!!
Very friendly tech who explained everything thoroughly.
I am so impressed with your company. Jeramey has been wonderful, Polite and a great guy. Would recommend you to friends
The problem with our stove was quickly identified by the technician. There was a defective burned out igniter.
December 10, 2018
My technician John was excellent.He was very courteous and kept me apprised of any work he was doing.I was very impressed with how quickly I was able to get my stove repaired.John was early but the office called first to assure convenient.
December 8, 2018
Tom, was very helpful in trying to fix the problem!
No repair was done. Too costly vs a new dishwasher. Technician provided useful guidance re best machines to buy now.
He was very friendly and kind to my barking dogs.
Jerome was very good and gave me confidence that the job would be done right.
December 7, 2018
Your technician did a really good job. Not often that an issue like ours can be corrected on the first visit. He also identified a future problem and replaced a frayed belt which would have been a problem down the road. Well done!!!
Great service and response from the office staff and from tech Jeremy. Very pleased
December 6, 2018
Very knowledgeable and courteous tech.
The technician called and offered to come early. We were very pleased with that and his service.
December 5, 2018
James was professional and courteous. He cleaned up the area and answered all our questions. We would gladly call on his services again.
December 4, 2018
Greg was on time, knowledgeable, professional & efficient. I feel comfortable that he is addressing the situation at hand, not trying to make the company a few extra bucks on unnecessary repairs. I definitely will be using Appliance Master again.
December 3, 2018
Explained the issues with the wine cooler very clearly and the options and estimates of repair - very helpful and honest.
Mike A. was very personable and professional and I would highly recommend him.
Abe was very professional, arrived on time, explained exactly what was wrong with my oven and fixed it right. I would not hesitate to call Appliance Master in the future.
December 2, 2018
Very professional, knowledgeable and personable.
December 1, 2018
OUR TECHNICIAN MIKE WAS PROFESSIONAL AND DID EVERYTHING TO SATISFY ME. JEFF SNYDER
He was very polite left the laundry area clean and tidy and best of all repaired the drier the day he arrived!
Very Pleasant technician!
November 30, 2018
John did a great job (he's from Appliance Master Clinton NJ). Arrived on time, fixed the problem, did extra things like make sure my dryer vent was clear and the lint filter cleaned out. Great service!
The TECH WAS EXCELLENT, knowledgeable and very courteous. Late because the prior job took longer than anticipated, understandable, no problem. Fees are very reasonable too
Very helpful on the phone and in person
November 29, 2018
Such a nice guy, very pleasant!
James was very professional and explained everything.
John was very professional in assessing the problem with my washer
The technian was very professional and curtious, very knowledgeable in his profession
November 28, 2018
Your service was impeccable and John did an excellent job and is a fine young man.i
The technician was very knowledgeable and thoroughly explained the exact problem with our dishwasher. He also offered 3 options, without any pressure, to repair or replace the 10-year old washer. He recommended 2 washer manufactures for replacement.
Tom was very professional and thorough!
Very professional, thank you for a great job.
November 27, 2018
Everyone was terrific!! Dependable, courteous, efficient and delightful. Thank you
Greg is very professional and trustworthy! Do NOT loose him!
Fast and very responsive. Customer service was excellent and very much appreciated
November 26, 2018
November 24, 2018
The technician was very professional and seemed to be well equipped for the job. Very knowledgeable
November 23, 2018
He came on time. Was professional. He went rikght to work and quickly solved our problem. We would be very happy to have at our home whenever we have another appliance problem.
James was an excellent technician. Thoroughly explained the problem, gave estimates for repairs and gave us excellent advice. He was very professional and is an outstanding representative of your company.
November 22, 2018
On time, professional and personable.
November 21, 2018
The technician was so pleasant and efficient.
I heartily recommend Appliance Masters for fast and quality repairs.
Technician was very professional and courteous. He is a great employee you have asset to your company
November 20, 2018
Excellent customer service by all involved.
November 19, 2018
Mike is an exceptional technician who represents your company well! He is thorough, explanatory, and knows the appliances. Should the necessity arise, I would welcome his expertise again!
November 18, 2018
Mike was very professional and knowledgable about the appliance he was working on.
The gentleman who arrived was knowledgeable and worked diligently to get the problem fixed
November 17, 2018
Donnie was GREAT. Knew what he was doing and did it. More then highly recommenced.
November 15, 2018
Your company was very professional & efficient from my first phone call through the repair visit. Now I’m hoping to get my needed part installed before Thanksgiving.
Jeremy is the most professional repair person
My tech was very professional and let me know everything he was doing in the laundry area. I would definitely recommend Appliance Master to other companies Great service!
November 14, 2018
Greg was wonderful - very professional and courteous
Arrived on time. Called with an earlier appointment time that came available which was appreciated.
Your customer service was courteous, my appointment prompt. My technician, Jerome was on time, professional and neat and extremly polite. I couldn't be more pleased with Appliance Master.
Just waiting for part to complete the job. Mike, the technician, is a true asset to your company!
James was professional and knowledgeable and he truly is an asset to your company. I will call your company again when in need of your services. Also, your office staff was very nice and helpful in setting up my appointment.
We greatly appreciated the explanation of the problem and the advice we received from Mike.
November 13, 2018
Jeremy, the technician was very pleasant and knew what he was doing
The technician was friendly and professional. He took the time to cover his work area so my counters would not get dirty and he was polite. We were very happy with your service.
Very professional, on time and excellent service!
Lloyd was very professional and fixed the problem!
John is very professional and helpful. He has fixed two of my appliances and he he has demonstrated a great deal of knowledge and expertise. I would trust him to fix any of my appliances
November 12, 2018
John was very professional, polite, and skilled. We are extremely pleased with the experience and service.
I’m very happy with the experience. Jeremy was very polite and professional. Thank you so much!
November 10, 2018
Mike was very professional and knowledgeable. What I really liked they send you a picture of who will be coming. Office was very helpful and friendly to deal with.
November 9, 2018
John has come to my home twice now and he has been courteous, kind, and has taken the time to explain the repair to me; he even gave me some helpful tips on how to keep my washing machine running at its best. I will be requesting John in the future!
Professional, courteous, clean and fair.
The tech did a great job troubleshooting and ordering the defective part. Unfortunately, when he replaced the defective part, there was another defective part. He did a great job giving me a quote for the whole job.
Great job as usual
I really liked the technicians and they went out of their way to troubleshoot the problem that originated from the area around the refrigerator but was not the refrigerator. I cannot recommend them highly enough, excellent service.
November 8, 2018
The technician was professional and proficient in identifying the problem!
November 7, 2018
Very professiona, knowledgeable and honest. We are recommending Mike the technician to our Daughter for future work.
James was terrific. Very professional and neat.
Technician was very courteous, knew what he was doing and explained clearly what the problem was
November 6, 2018
Technician was knowledgeable, informative, and courteous.
I have been using Appliance Master for many years. The technicians are always knowledgeable and professional and honest about whether the appliance can be repaired.
I have been using Appliance Master for years. The customer service is great and they have saved me thousands of dollars.
First time I used your company and was a wonderful experience
November 4, 2018
experience was very satisfactory.
November 3, 2018
Very punctual and professional
great service and service person
The Technician was extremely polite, respectful, courteous, and professional.
He was very helpful and did a great job explaining the work he had to do.
November 2, 2018
Very thorough and professional
Very good diagnosed problem Pleasant
Good service, by phone operator she followed through and Tech did a return call and resolved the problem and no 2nd call out fee.
Easy to get an appointment, employee friendly and knowledgeable.
November 1, 2018
Donnie is great.. very professional and competent .
October 30, 2018
Terrific technician. Very knowledgeable, and able to articulate the problem and resolution for me. Many thanks!
Technician was friendly and arrived on time. I also like using email as a form of communication.
Great employee! I have used another companies and they were not very friendly. I would recommend this employee to anyone who needs a repair.
Tom, very knowledgeable and helpful. He is a keeper.
October 26, 2018
tech was very articulate and well versed with my appliance. He spoke in a way I could understand and felt very comfortable having him in my home. He was efficient and clean as well! Wonderful experience from start to finish!
Technician was very efficient and dryer now runs perfectly.
October 25, 2018
Impressed by the technician's knowledge and appreciated his honesty and candidness.
Appreciate the prompt, professional service!
Superb....efficient and reliable
Abe was great and getting an appt was easy My town is Interlaken
October 24, 2018
Excellent service in every way. Technician Donald was extremely friendly & efficient and fixed the problem.
Tom was really fantastic! He spent time explaining to me what the problem was so I could make an informed decision. He was also very polite, honest, and has a positive personality. I highly recommend him!
My whole experience was awesome. From the girls at the office to the technician, all were prompt and very helpful. My refrigerator is working great now and I’m very happy. I will use your company in the future and will recommend you too. Thanks again
October 22, 2018
I have frequently used Appliance Master and always been very pleased. All of the technicians have been prompt, polite, neat and best of all, well informed and competent in the repair of my appliances.
Mike was very prompt and had a great work ethic. He was persistent in figuring out our oven issue. He was very patient and determined to complete the job correctly. Good guy.
The young man was extremely helpful. My refrigerator was in need of repair, but I decided to get a new one. Even though I didn't use your service, he told me what to do to keep it going for a few weeks so I didn't have to make a rushed decision.
October 19, 2018
October 18, 2018
very professional and friendly
Greg Ferry is on-time and very professional. As for being on-time, he was 3 minutes, early, boo-ya!
October 17, 2018
Patrick was great on both visits – he explained everything clearly and performed his work quickly and professionally. The dryer is working perfectly again. He did a really nice job.
On time,fixed the problem and a very friendly technician. I'm always hopeful that my appliances will not fail (!!) but if they do I will be calling Appliance Master for help.
The tech (I believe his name is Jeremy) was knowledgable, personable, clear, and went above and beyond even talking to me about settings for my dryer and washer. I was actually going to call your office to compliment him. Well done!
My technician was Donny C. An excellent professional who explained me everything I needed to know.
October 16, 2018
Jeremy was great and was an accomplished technition. Thank you.
Technician was very complete with his diagnostic check-up. He explained the problem and gave us options and to what we can do. Very professional....
Tom is super nice and very professional.
Our technician Greg was friendly, courteous and knowledgeable.
The tech was great!!!!
Appliance Master is a well oiled machine. Customer Service was great, the technician was great. Everyone did what they said when they said they would when they do it. Cannot ask for better service. Thank you
October 15, 2018
He was friendly and knowledgeable and I was comfortable with his recommendations
The technician was super nice and gave me great tips on keeping my dishwasher running properly.
October 14, 2018
Knowledgeable & friendly & appeared to actually like his job! The woman who made & later rescheduled my appointment was also 5 Star!!! Great service all around, very satisfied!
October 13, 2018
My Technician was very knowledgeable and very professional. I would highly recommended him to family and friends.
Very professional and friendly.
October 12, 2018
Greg was amazing! He is a true professional! Unfortunately the range top couldn't be fixed but I would call you guys again.
james was very professional, knowledgeable and friendly. we respect his work on the task at hand
October 11, 2018
The Technician explained the problem with my appliance and how he was going to do to repair it in detail so that we understood. He was friendly and professional.
Your service person was very helpful and did a good job.
October 10, 2018
Extremely knowledgeable, professional, thorough technician Appliance Master always reliable!!
Tech has great mechanical and electrical skills! He could teach a class in repairing antique dryers!
you guys are awesome!! very professional n affordable.
October 9, 2018
very professional and knowledgable. Especially like seeing same 2 guys over the years, shows a good company!
Mike was very professional and did a great job.
It was great news to get service within 24 hours of call. John was great and helpful, he made the repairs and was done fast.
October 8, 2018
I really appreciated the emailed photo of the technician prior to his visit. Donny was incredibly nice & patient & diligently worked to solve the issue. When making the appointment the receptionist was very polite & nice.
They were early and a pleasure to work with,
We are extremely pleased with Abe’s work. We have dealt with him at my Mom’s house as well as my own. We would ask for him again.
Abe was great!! He explained everything and really went beyond to help me!!
October 5, 2018
Very pleased with the service and Jeremy B.
The technician Abe was great.
October 4, 2018
He was honest and told us the problem. They called us ahead and scheduled an earlier appointment. I love ur service
Don was wonderful with the repair and we are very pleased with the service. We will definitely use your company again since you do so many brands. It is totally awesome to have you service our unique appliances!
Greg was exceptionally. Looking forward to him repairing our refrigerator when the order part arrives.
October 3, 2018
Good experience with your team.
Donnie was great. Professional, knowledgeable and very nice.
Tom was very nice and thorough with the job at our house. My parents were here at the same time and were equally impressed and asked for his business card.
He was very nice and informative, I felt at ease letting him into my home!
October 2, 2018
Greg is terrific.
It was more expensive than I expected. I might be tempted to shop around next time, despite the excellent service.
My Technician was Patrick. He was supper nice, respectful and seemed to really know his craft. I would highly recommend your company both for myself and friends if need be. Thank You, Patrick
Very thorough review of system upfront, assessment of problem and best way to go forward. Thank you.
October 1, 2018
Donny is terrific! Our fridge's problem was a mystery but on the 3rd visit Donny was able to repair it completely. He didn't give up. Excellent, reliable, dedicated service. Thank you Donny.
I love the people in your office they are kind,friendly and professional
September 28, 2018
Our technician John was very courteous and capable, he is welcome back anytime
September 27, 2018
Our technician was very knowledgeable and did a great job explaining the issues.
I was very impressed with how professional my technician(Don C)was. He was extremely courtesy and informative. Above all he was honest when a part broke while he was removing it. He advised me of it and stated he was responsible for it. Great worker!!
September 26, 2018
Technician was professional, patient and efficient.
Very professional, he did a great job
September 25, 2018
John, the service person, was professional and found the problem right away.
professional and great communication
September 24, 2018
Our technician Tom was wonderful in diagnosing & explaining what repairs would entail. I was very happy with the entire process from scheduling to visit. Would definitely recommend!
September 23, 2018
John expertly handled a stove repair which was quite complex. He also was very personable and professional and a delight to have around.
September 22, 2018
Excelent service again - highly recommend Appliance Master
September 21, 2018
Excellent and timely service
Your technician was an absolute gentlemen. I’m not normally comfortable with a stranger in the house but this guy was great. Hope I don’t need him again but if I do he’s welcome in my home.
September 20, 2018
So impressed with our service. We will continue to use your technicians. Thank you for making it easier for us to get things done!
Patience and determined to address the problem with a leaking dishwasher. Job well done!!!!
From scheduling to the appointment I was very pleased with your service. The technician showed up on time, was very knowledgeable, and addressed the repair quickly. I would definitely recommend your business and look forward to calling in the future
Fourth or fifth different service call for appliances with excellent service.
September 19, 2018
Great service, on time and knowledgeable. Thank you!
Technician very professional.
Donnie is awesome.. He came back for a recurring problem and took his time to make sure it was fixed.
Daniel is worth his weight in gold. He is brilliant, and has repaired virtually every major appliance in my house. He really diagnoses issues well better than the certified techs I have had...
September 18, 2018
The technician was great!!!
Our technician, James, was very professional. He diagnosed the problem quickly and answered all our questions clearly. We were very pleased with the service he provided.
Very good service call for diagnosis of the issue.
The two gentlemen we're professional and friendly. A job well done.
September 17, 2018
Technician was very knowledgeable and did a great job. Would definitely use Appliance Master again.
Greg did a great job and I would unquestionably have him work for me again.
Wonderful company!! Thanks for everything
September 14, 2018
Technicians were professional and represented the company very well
Mike is great at what he does!
The company is very professional - maintained constant contact with the customer ( us) and provided service ASAP and the technician was very informative , helpful and provided additional information on our appliance for future care as well.
Tom was very professional. He was honest and was thorough in his diagnosis of the problem. He explained what was wrong to help me understand.
Donny was very professional, explained the problem clearly, gave his recommendations. I highly recommend Appliance Master. This is the second time Donny has serviced an appliance for us, highly recommend him!
September 13, 2018
Tom was great. He explained everything in an easy to understand manner and will certainly be requested if any future repairs are needed
Our technician, Tom S., returned today to do a repair on my GE gas stove. After searching for a new one we decided to repair our old one. Tom didn't pressure us to do the repair and was very professional. We would definitely ask for him in the future
It's not often that you get a friendly, knowledgeable, and skilled contractor. I could tell how much he loved his work, and he really helped me understand aspects of my appliance. He is an employee you want to hold onto! Great job!
Affordable and prompt service from the first call to when the technician left!
September 11, 2018
John was great! He explained everything to us in detail, he knew his business. He was polite and fast, if I ever need to get something fixed again, I would like John to do it. I felt very comfortable with him coming in my home.
Job well done.
It was a pleasure dealing with the customer service and especially Tom, our technician. Its so refreshing to deal with a company that did everything as discussed and no hidden costs! I highly recommend your company to all my friends.
September 10, 2018
James was very polite and professional. He provided me with a complete understanding of all of my requested repairs and answered all my question. I would be happy to have him return in the future.
September 8, 2018
Donny C. has been to our home on more than one occasion, and he has always been respectful of our family and our home; not to mention, he has done a fine job with the repair. Donny is truly an asset to your business.
Tom was very professional and took the time to explain the possible problems. He did not pressure us to make a decision about ordering the parts, but allowed time to discuss what we would like to do. I would call Appliance Master again!
September 7, 2018
Pleasantly surprised by how competently the employees functioned and the degree of positive engagement with me as customer. The appointment process was outstanding — very accommodating and helpful.
An usually capable and pleasant technician.
Jerome was a pleasure to have as our technician. he diagnosed the problem immediately, was courteous, and explained everything in a professional manner.
September 6, 2018
Michael was courteous and very knowledgeable. He explained everything about the problem. Thank you
the technician was amazingly clean!!
We were very happy with the technician - knowledgeable and personable.
Nice tech. Very professional. Explained everything.
September 5, 2018
The technician showed up early and diagnosed the problem quickly.
Great customer experience.
September 1, 2018
Donnie was great, he explained everything so thoroughly and was incredibly pleasant. Wish I thought to look you up sooner, we could have saved a lot of time and money if we had just called you first instead of trying to fix our issues ourselves!
Donnie was very knowledgable and courteous.
August 31, 2018
Great job a at arrived on time. Good pricing. Will use again.
Tom was great and explained everything in detail that needed to get done.
August 30, 2018
I have relied on Appliance Master for all appliance repairs in my home for years. The scheduling staff are pleasant and accommodating. The wait between calling for service and a technician arriving is never long. Every technician is well trained.
August 29, 2018
Very professional service
Mike's the best.
August 28, 2018
Very pleased with your service; will highly recommend to others. Jeremy was excellent.
I was happy that the appointment was moved to better serve me--I was told that if the technician had to call for parts it might be more efficient to change it to another time slot. Totally appreciated that. the tech was great.
August 27, 2018
Yes my service technician was very professional and was able to answer any questions that I had. He also was very neat and even took off his shoes which he didn't have to do. I was very satisfied with his knowledge of my appliance.
James was knowledgeable and a pleasure to work with. He clearly explained our options, and we are very satisfied with his analysis and work
I can always count on receiving efficient & courteous service, often so rare in todays world.
Timely appointments were able to be made by a very pleasant operator. The service person was very friendly and courteous and answered my questions
August 25, 2018
Highly professional and ethical and trust technician fully. Wonderful experience.
August 24, 2018
Very pleased with the service and the technician Jeremy B. Is a good representative of Appliance Master.
very satisfied with office and service personnel. would highly recommend
Some years ago, we had called Appliance Master for a different problem on the same refrigerator. We were so pleased, we put your sticker on the inside of the door so we could remember to call you again. Needless to say, the sticker will remain!
August 23, 2018
Technician very professional and pleasant.
Tom was exceptional. Very professional, courteous and knowledgeable! My wife and I loved him.
August 22, 2018
Jerome was excellent- kind, courteous & knowledgeable!
Tom was very insightful, thorough, and well knowledged. Honest opinions and suggestions given. Very pleased!
I now know more about the LG Washer than I could have ever gotten in a book! Awesome patient funny and informative!
August 21, 2018
Friendly, professional, efficient.
Our technician was polite and conscientious, and very neat with the work area.
Daniel was very courteous and knowledgeable.
Jeremy was exceptionally courteous and clear in his evaluation. Very pleased to have him back again.
August 20, 2018
James was super professional, knowledgeable, and courteous. Would highly recommend him.
August 19, 2018
John was timely and kept us informed throughout the repair process.
August 17, 2018
Technician was very courteous and explained every detail of problem and how to rectify it and prevent it from happening again!
Very impressed with Jeremy B. the technician who came today.
Service tech. John , I found him very professional, he explained the problem and then showed me the part that needed to be replaced, also showed me that the exhaust pipe that I was using was not the safest,he changed it out to a safer one! Thanks
August 16, 2018
Technician was polite skilled and efficient. The cost was reasonable. I was totally happy with the service
Tom was pleasant, professional and informative. He had my oven back to working properly in no time. He was also right on time and kept the workspace clean and orderly. He obviously knew what he was doing. What more could one want? Thank you
August 15, 2018
Samsung had given us another company’s phone whose price ha a visiting fee not deductible from repairs price. We were glad that we have chosen your service. Technician extremely friendly, professional and knowledgeable.
Very friendly and efficient, cost estimate was given and part was ordered for installment at later date
Great experience! Knew what was wrong and fixed it quickly!
August 14, 2018
Tom was very knowledgeable and explained everything in detail. Also , he was very kind and understanding. Best serviceman we've ever had.
By mistake I had another company To service the washers and dryers once before I won't do that again its appliance master or nothing
Fantastic, timely service provided by Tom. Very satisfied w overall service.
August 13, 2018
Mike was great!
Donny was polite, knowledgeable, and conscientious.
August 12, 2018
Tom was great. He explained everything so that we could understand what was required Such a great attitude
August 10, 2018
Friendly and trustworthy
Absolutely first-rate service!
John was very friendly and knowledgeable
John G was polite and thorough with the repairs. He also provided advice and asked for any type of protection to use for my wood floors before he moved the appliance, showing he cared about the work he performed. Def would request John in the future.
August 9, 2018
I have used you for years for all my appliance repairs and your office staff and technicians have always been so helpful and courteous and accommodating in scheduling appointments and so personable when they come to the house. Thank you.
above and beyond my expectations. you don't see that everyday. he took pride in doing a good job. we need more people like him in the trades.
Very happy with the service, and reminder on-line of date, time of service and photo of technician person coming, can't be too secure conciense now a days.
Prompt service with resolution
The technician was great. Did a good job and was on time!
After the repair was done, the repairman also cleaned up the site and lined up the washer and dryer prefectly. Impressive.
July 31, 2018
Knowledgeable and courteous.
July 27, 2018
Tom was able to quickly diagnose our problem and solve it. A previous "repair" man from a home-based business in Flemington knew there was a problem, but he apparently didn't know how to solve it, claiming we didn't get enough amperage supplied???
July 26, 2018
The tech was very polite, knowledgeable and neat I can't praise him enough
It's always a pleasure working with your company. Well, besides the fact that my appliance was broke. Ha! Thank you!
July 25, 2018
Excellent service and would highly recommend
Greg clearly explained the nature of my repair and provided a detailed estimate. Very professional.
Mike was professional, informative, and careful. He took the time to call Viking for specific information and to confirm his initial diagnosis. I will certainly use Appliance Master in the future, and I will always request Mike.
Tom was fantastic! He is very professional and would use him again for sure!
Very professional, honest and knowledgeable and exceptional service. I would highly recommend.
Donny was absolutely great! He arrived on time, was courteous and professional. He walked me though everything he was doing and was clearly very knowledgable. I knew I was in good hands! Great experience! Would recommend to anyone.
July 24, 2018
Patrick was fabulous I had another company come to fix my Viking refrigerator he charged me a horrific price and the refrigerator was not totally fixed. Patrick came and fixed my ice maker and gave me advise on the other appliances. He was honest!
July 23, 2018
Thanks! Everything seemed to go very smoothly. It was an expensive repair but hopefully it will do the trick.
A slight break-down in communication regarding availability of an ordered part but otherwise the usual great service experience.
July 22, 2018
We were very satisfied with our Appliance Master experience. Our technician was punctual, knowledgeable,and thorough. We were equally impressed with all phone communications.
July 21, 2018
The Technician was very efficient, professional and courteous.
technician was very courteous and professional
July 20, 2018
I just want to say that the woman on the phone was very polite pleasant and made my experience wonderful
July 19, 2018
Greg and/or James are excellent! It's nice to work with a knowledgeable, prompt, efficient, courteous, and most importantly, honest vendor.
July 17, 2018
Office person Maria could not be any more helpful or friendly, my Technician (Bob) I hope I have the right name was early both times and could not be more friendly explaining everything to me.
James was knowledgeable, professional, courteous, punctual, and personable! Communication and phone coordination with the home office was first rate too. Thanks!
July 16, 2018
Very quick service and well informed of the work that was going to be done! The technician was very prompt finished in the time frame he said it would take and was also very knowledgeable. I will be using Appliance Masters again! Mrs Jean S.
Greg is simply fantastic
Every technician that has come for repairs has always been terrific. They are extremely knowledgeable and helpful. They explain what they will be doing and the cost. I highly recommend them.
July 14, 2018
July 13, 2018
Great job. Reasonable prices.
Probably the best repair experience I've ever had. The room was cleaner when they left than before they got there. They were very thorough and treated everything like it was their own house.
My first experience with Appliance Master. Very Happy!
We are always happy with our service. The technician was excellent!!
July 12, 2018
I want to thank Jamey who did everything possible to get the technician to us asap. We had renters coming in, and were leaving to go out of the country. Jamey went out of her way to get me the help we needed. This has been true of all AM staff.
July 11, 2018
Donny is amazing, knowledgable and very competent. He deserves a raise because certainly you want to keep this kid around for a long time! When I call to schedule a service I always ask for Donny or Patrick!
Such a great technician...explained everything in detail...really new his stuff and cared about fixing my appliance. Thank you!
July 10, 2018
Excellent technical and personal service. tech was knowledgeable and efficient. Smooth process!
Service needed to fix a falling door on my Kenmore dishwasher. While here, Tech found a small leak and repaired it. There were a few obstacles which he easily dealt with. Service was excellent, office staff was responsive and very helpful.
July 9, 2018
TOM DID EXCELLENT JOP OF EXPLAINING WHAT NEEDED TO BE DONE
July 7, 2018
Courteous and prompt service performed by a knowledgeable technician.
Very nice and professional.
Donny our service technician was very knowledgeable and professional. We would have him back to service other appliances.
July 6, 2018
Donnie was great!!!
Great service man. Tom was great.
Did a great diagnostic job to determine the cause of the dishwasher problem and in explaining it to us. Felt very confident that the oproblem would be solved.
July 5, 2018
Mike was great! He did the job and even explained to me what he was doing. I would gladly have him back again for a future repair.
he was awesome!!
The technician was very nice and quickly diagnosed the problem with our washing machine.
July 4, 2018
Jerome was polite and very professional. I recommended your company to my neighbor.
July 3, 2018
Very pleased with service. Have used Appliance Master for the past 4 years and we are satisfied customers.
The technician did a great job and was very transparent about what he was doing. Thanks, will use again!
July 2, 2018
he did a great job
James and John were great. The repair has not yet occurred because a part had to be ordered. But they clearly explained everything and I am looking forward to their coming back when the part is available.
He was fabulous - very skilled and friendly. It was a pleasure to have him in our home.
June 30, 2018
It's never a good day when your washing machine breaks 5 days before vacation. I can't say thank you enough to Tom and the Appliance Master team working together from ordering my part and getting us back on the schedule before we left. 10 stars!
June 29, 2018
This company was my best experience with co., tech.and the young lady that answered my distress call for a broken washer. I will use you again if needed.
The response time was impecable. I called shortly after 8am and made an appt. for the following day. By 9:30,I recieved a call about a cancellation and my dryer was fixed by 12:30 the same day. Excellent, thank you!!
June 27, 2018
Well done.. James did an excellent job.
June 25, 2018
Everyone was courteous and friendly from the customer service rep who made the appointment to Daniel who came to service the machine. I also liked that details about Daniel were sent beforehand so I knew it was him when he arrived.
Jerome was courteous, professional and on time. He diagnosed the problem quickly. What more can you ask for?
Technician was very forthcoming and answered questions in a clear and informational way.
June 23, 2018
The service tech was thorough, exhausting every possibility trying to fix my appliance. I would call again asking for the same tech. Very professional
We were very happy with the service call. The technician was courteous, knowledgeable and meticulous. He explained what he was doing and why. We would definitely call Appliance Master again.
June 22, 2018
This was first, diagnostic, visit. Parts to be ordered and return for repair. Technician knowledgeable and efficient. Office staff easily available and helpful. Hassle free. Cost reasonable.
June 21, 2018
The technician was very knowledgeable and helpful.
I've used Appliance Master for several years with many repairs and am satisfied every time!
June 20, 2018
Dan King was very careful removing the wine cooler and cleaned up. Thanks Dan !!
Donnie did a fine job. You have a very good guy.
June 19, 2018
Mike was wonderful. He was prompt, and full of great information. Would recommend him to anyone! Very happy I called Appliance Master!
June 18, 2018
Pleasant, personable, knowledgeable technician who explained how he was tackling my requested repair. Job was done quickly and efficiently. Highly recommend Appliance Master!
The 2 technicians were timely, helpful & quick. Also very friendly
June 16, 2018
Your repairman was knowledgeable and went right to the hart of the matter.
James is great
June 15, 2018
Service repairman was completely honest about our washer and dryer.
Very knowledgeable and professional
June 14, 2018
I received a call about the chance to have the technician come early, which was helpful. The technician was knowledgeable and friendly.
Very happy with our service call. Technician was knowledgeable and super friendly. Will definitely use for all future appliances repairs.
June 13, 2018
It turned out to be an easy repair but that's good. Will use for any other repairs.
Tech arrived on time diagnosed problem and made necessary repairs and was extremely pleasant to deal with.
Mike has done repair work for us in the past and has always done excellent work. He is always professional and courteous. Thank you very much.
June 12, 2018
Mike was excellent in explaining service needed and repair
James was prompt, professional, and efficient. I think I found a "Go To" appliance repairman. I will definitely use him again.
Excellent Service- keep up the excellent work.
Excellent in every sense.
Excellent service. Technician was very professional, knowledgeable and willingly shared tips to help care for my dishwasher. Would definitely recommend.
June 11, 2018
Technician was early and I was thrilled. Got a heads up call too. He reviewed all aspects of dishwasher problems, and gave me quite exact estimate of repair. At this time I have decided to replace appliance due to its age. Thank you.
June 10, 2018
Donnie was great! He explained what was going on, took the time needed to clean out the vent, showed me where the vent ran through our home, and recommended that we service check annually. Pleasant to work with.
June 9, 2018
Diagnosed and repaired the problem with my appliance quickly. Very professional and friendly. Would definitely recommend.
June 8, 2018
Very professional and very knowledgeable.
June 7, 2018
so far so good I a praying that this is a permanent fix to my "freezing" problem
Highly professional repairman who diagnosed the problem with other barely new LG refrigerator with expired warranty, ordered the part and returned to finish repair. Even provided a 10% discount. Have to wait 24 hours for ice but I’m not worried.
June 6, 2018
technician Don was very professional and polite. An asset for your company.
Very informative tech!!!
June 5, 2018
The technician was great. A pleasure to work with. If something ever happens will contact again
Donnie provided great service.
June 4, 2018
Greg was awesome. Super informative and polite.
June 3, 2018
You all did a great job, quick and professional. Thank you for working around my schedule with my father in law and getting my oven back up and running.
Mike was very pleasent and listen to our problem. He quoted repair cost based on the problem. He was very willing to listen to another possible issue causing the problem.
May 31, 2018
Great to work with...reliable and friendly
Patrick is an excellent, capable and courteous tech. A credit to your organization.
May 30, 2018
Like the coupons attached, nice touch!! Definitely same tech, very nice & informative! Appreciate the discount!!! Thank you for fitting us into the schedule on the same day called. Thank You
May 29, 2018
Jerome, our technician, arrived at the beginning of the two hour window. He was courteous, competent and knowledgeable. He quickly and efficiently addressed the problem with our Samsung dryer. My husband and I were pleased
May 26, 2018
Always professional, well mannered and dressed neatly. They keep you informed while working on the project and use up to date equipment.
May 24, 2018
James was very courteous and a pleasure to have in my home.
May 21, 2018
This is the second time I have called Appliance Master for help with appliance issues in my home. Both times they were able to fix the problem (two different appliances) and save me from having to buy new appliances. Great service!
Donny was the technician and he was great.
Appliance Master (and James, the technician) did a great job! I He was informative, helpful, got my ice machine problem diagnosed and then resolved. I couldn't ask for any better service. You have my sincere thanks!!
The technician was incredible! He explained things to us that we didn't even know we should be asking. One other thing that really stands out to me, is sending an appointment email that actually has the name and a photo of the technician. Impressive!
May 19, 2018
Dan King the technician was very good.
Greg has made repairs to appliances at our house many times. He's always efficient, does a great job and gives me good advice on whether the repair is needed or instead the appliance needs to be replaced. Nice guy too.
May 18, 2018
Thank you for being accommodating to my tenant's changing the appointment. She said the technician was great!
May 17, 2018
Very thorough, efficient, professional, and personable.
Greg is terrific!
May 16, 2018
the technician was very knowledgeable and helpful
Technician was very professionals in and nice
Very satisfied with the way customer service handled my call & the professionalism of the technician that performed the service on time & according to the estimate. There were no surprises. I would highly recommend this company to anyone.
May 14, 2018
Always have heard and seen excellent job with technicians. Highly recommend this service
May 13, 2018
May 9, 2018
PATRICK IS AN OUTSTANDING AND KNOWLEDGEABLE REPAIRMAN! EXTREMELY PROFESSIONAL AND POLITE.
Tom was great. He arrived early and was very knowledgeable. He completed our repair work quickly and provided an excellent summary of why the failure occurred.
Professional and affable and clean!
Very polite,personable and knowledgeable.....professional
May 8, 2018
Tech was pleasant and knowledgeable. Explained situation thoroughly and even showed old parts. Was professional and adamant about letting me know if there are any problems to call back & he will address it. Warranty time frames noted.
The gentleman that came to our house was friendly and professional. Gave great explanations as to the problem and solutions to fixing it. I will definitely call again and will pass along this recommendation to neighbors.
May 7, 2018
Great service. Technician was knowledgeable and friendly. Will definitely be a repeat customer.
Our tech was courteous , prompt , and a true professional. He should be commended Thank you
May 4, 2018
The technician, James, as well as the people who answer the phone are very professional, courteous and helpful.
May 3, 2018
May 2, 2018
I was so pleased: to speak with a live person, that a serviceman was available same day, the repair was very reasonable and he was efficient and informative....and friendly to my dog. We will share our appreciation when opportune and thank you.
I am trilled with the service that I received. Patrick was very knowledgeable and professional. When asked he gave me excellent advice. I would absolutely call Appliance Master again. I now have confidence in them
Service rep was personable and informative. He exhibited knowledge of his trade. Thanks, Tom.
Greg was very courteous , professional and knowledgeable. I would recommend him and your company very highly. Stan R
Donny was great - you simply couldn't ask for anything more. And, we already have him scheduled to come back and fix something else, too. Thanks!!
May 1, 2018
Mike is conscientious and knowledgeable. we usually ask for him to do our service repair work.
First time using this company, technician arrived on time was very pleasant and explained everything to me. I would highly recommend them.
April 30, 2018
The technician was very professional and friendly
April 27, 2018
Our technician was on time, knowledgeable and friendly. I would definitely call AM again.
April 25, 2018
I loved Mike. He knows what he is doing.
Fair and professional service provided as expected. Would recommend anytime service required..
We received professional advice from Donnie who was also very knowledgable. A pleasure doing business with you. Thank You Ms Dresner
Daniel was excellent. Very knowledgeable, methodical in determining the problem and committed to resolving it. Our experience with Appliance Master and our technician, Daniel, was superb.
April 24, 2018
James is a true professional- a very knowledgeable and pleasant person- He is honest and is clearly very concerned about doing the right job. I highly recommend him and the service your company provides. Five Starr service
April 23, 2018
Greg was very knowledgeable, and was a pleasure speaking with him.
Very nice and professional young man. I hope he returns with the part.
Technician was a pleasure to have in our home, despite our noisy dogs! Helpful, nice, quick. I am pleased with the work, though the price seems high.Fantastic scheduling!
April 22, 2018
Greg did a great job and I'm so glad he was able to fix the dryer on Friday rather than Monday --huge help, thanks so much!!!
April 21, 2018
Perfect, fast and polite service. The best and this has always been our experience with Appliance Master.
I gave your name and contact info to another Nutley resident!!!
April 20, 2018
He was early and made the repair very quickly.
Ed was great and took his time to explain everything to me!
Your technician was very informative and helpful! Thank you!!
The overall experience was pleasant, easy, and effective. EJ diagnosed and repaired our dishwasher in no time! Highly recommend!
Would definitely use you again. Great tech!!! Will let neighbors know also!!
April 19, 2018
I am very happy I chose Appliance Master to repair my refrigerator. It is 14 years old, but is sentimental to me because my mom purchased it for me 1 year before she passed away. Thank you again.
I was very happy with the service, will always use them for future needs
I really trust Mike to give me honest advice. He is a knowledgeable technician with integrity.
Mike was great!
The tech was very knowledgeable and friendly I would definitely recommend your company
James was very knowledgeable and courteous and I would recommend him only.
Don was EXCELLENT!! Great,can-do attitude. Thanks.
April 18, 2018
My technician came early! Unheard of. He was quick and clear about what needs to be done and my options.
In addition to the service he provided, he advised me on improvements I could make to my system for a safer, more functional appliance.
Mike is always welcome to provide repair service in my house, efficient, explains problem and solution, a pleasure to work with.
April 17, 2018
Michael A. was very friendly, polite and professional. He has come here before and was able to diagnose the problem with our washer almost immediately.
Ed was very nice and explained everything
James was very professional and helpful!
Mike was very nice and informative. He answered all my questions and was very professional.
Our technician was very knowledgeable and helpful in terms of educating us on our appliance, he quickly identified the issue and gave us tips on how to avoid the issue in the future. Very courteous and professional.
Very pleasant and qualified technician. Quality Service
April 16, 2018
We really appreciated honest advice about how to maintain our dishwasher unit. The technician could have simply repaired the unit and said nothing. Rather, he provided us with very useful guidance.
April 14, 2018
Extremely professional! Repair completed thoroughly and quickly. Explained everything. Very satisfied! Thanks!
Tom was the best appliance repair guy we've had. He was thorough, clean, and knowledgable. Explained everything that he was doing in detail. Glad Miele referred us to you, thanks!
April 13, 2018
Greg the technician was very courteous and professional!
James was great!
Excellent service and repair man.
Every thing that the repair man told me was good. He was early and very neat. Thanks for the help
April 12, 2018
We have been relying on Appliance Master and their well trained, highly professional technicians for many years now. We have never been disappointed and, more often than not, we have been amazed by what they were able to accomplish. Thank you.
Mike was punctual,courteous, knowledgeable, and diagnosed the issue professionally and recommended the correct repair. I would not hesitate to call Appliance Master again if needed.
REALLY GOOD. ON TIME, EXPLAINED WHAT REPAIR HAD TO BE DONE.
Greg, our technician, has been to our home to service our appliances several times. He is extremely knowledgeable, efficient and courteous, he always leaves the work area spotless.
Very thorough explanation.
Good quality work done. Will use again if appliance services needed..
April 11, 2018
I can't say enough good things about Appliance Master. We are repeat customers and Patrick is a great tech. Actually all your staff are efficient, friendly and helpful and your prices are fair. Thanks for the excellent service.
Tom was not only knowledgeable, but he was willing to take the time to explain what the problem was and what the possible causes were. I was confident in his expertise and honesty.
The technician was very professional, knowledgeable, considerate and thorough. I would definitely recommend Appliance Master to others!
April 10, 2018
Don arrived early, confirmed what he was doing, & did the repair in a professional & competent manner. He also took time to review the Samsung controls when he was done with the repair. Based upon our experience, we would highly recommend.
April 9, 2018
repair tech and office staff did great job of adjusting schedule and finding part to get our appliance fixed in a single afternoon. thanks.
Technician was very knowledgeable .
James was friendly and knowledgeable. I would highly recommend him.
The technician was knowledgeable and gave us confidence that the proposed repair would be effective. While the wait for parts was longer than we hoped, in the end we are very pleased with the service.
Great customer experience
April 7, 2018
Tom was quick and thorough and knew just the problem with my refrigerator. I was ready to scrap it and buy a new one, but he saved me with a simple repair. Many thanks for a job well done
Your technician, Ed, has been to our home previously and we are always GLAD to see him. He is wonderful to deal with and a wonderful asset to Appliance Master. I have been using Appliance Master for many years now and is always my recommendation!!!
April 6, 2018
Technician was very polite, professional and thorough in evaluating the problem. He also clearly explained the the problems with my refrigerator.
April 5, 2018
Your response was excellent. As was Daniel
The technician needed to return as there was still a problem, since original repair didn't last more than 2 days. This was done free of charge--as it should be. Thank you for standing by your work. I will recommend your company.
Thank you for your prompt response to my call and your assistance. As in the past I was so pleased with our technician and your service!
Very easy scheduling service. VERY satisfied with everything from scheduling to fixing the problem and explaining all the possible solutions.
Excellent service from James - very knowledgeable and professional.
Tom was great! Friendly and professional and knowledgeable!
April 4, 2018
April 3, 2018
Never had someone arrive BEFORE their scheduled time. Quick response to our problem. Phone people very pleasant and technician very efficient. Would highly recommend this company.
April 2, 2018
Our repairman was very gracious and very informative even in the face of a dishwasher that turned out to have much less wrong with it than we feared.
March 31, 2018
Job completed with successful problem-solving on the behalf of Greg, our technician. When needed, we'll call again.
March 30, 2018
Technician was fantastic! I got his card so I can ask for him in the future!
March 29, 2018
So far I have experienced Appliance Master to have personnel that are friendly, accommodating, knowledgable and efficient.
March 28, 2018
The whole process was professional and stree-free. Thank you!
Abe was very helpful and gave valuable advice. He is obviously knowledgeable and knows his business. I really like Appliance Master of Metuchen. I recommend you to everyone. I appreciate the fact that you schedule appts. the day I call. Unusual.
Patrick was kind, clear and professional. He tracked down the parts that were needed (which took some work b/c I have an old stove). Once he had an estimate he spent time with me discussing repair vs. buying a new stove. Excellent service all around!
March 27, 2018
Great experience.... thank you
The technician arrived promptly within the 2 hour allowance. The general public is not use to this (ex. Cable) lol. Maybe a quick call from tech as he is on his way. My tech was clean polite and professional. If I use again I would like Gregory.
March 26, 2018
Tech was very nice and professional. He had done work here for us once before and I would have said the same then. I was able to get an appointment pretty quickly too. My dryer needed parts which he had at the ready. Happy with appliance master.
Patrick....my type of person/technician....what a gentleman.. actually looked forward to seeing him!!!
March 23, 2018
Greg was very skilled in working with our high end $20,000 viking fridge He did great job
March 22, 2018
2 Service calls today. Both Gentleman. Both great. In the future though lets continue to use Chris.
Patrick was excellent. He not only did the repair; he cleaned the filter, and left the area very clean. He also was very nice about answering other questions I had about my stove. I would definiely like to have him if I need another appliance repair.
The technician was friendly and knowledgeable. He assessed the problem and quickly worked to correct it He was helpful and answered all of my questions.
very courteous and knowledgeable.
Patrick was derermined to fix the problem and was very professional and courteous.
March 21, 2018
Very pleased with the professional tech Knowledgeable individual.
March 20, 2018
Great response time and good repair - thank you
This is the second time using Appliance Master. We had the same technician who is professional, extremely knowledgeable and kind. The work was done neatly and timely. Thank you. You may use our comments but not our names.
March 19, 2018
We are happy with his work. He is a hard working man We would like him again if needed
March 17, 2018
I really appreciate the same day service and the ability of the repair technician to make the repair on my washing machine during the same visit.
The technician did excellent and perfect work. He was true professional.
March 16, 2018
Thanks so much for the great service:)
Great Company to deal with -- The technician I used, James C., was a total Pro. Repaired our Thermador refrigerator & came back to look at our Wine Frige; was open & honest about the problem & cost to repair so we ended up not wasting the money. A++
The dispatcher figured out how to get the tech to our house earlier than expected. Most appreciated. Greg solved a difficult problem with our garbage disposal. We thought it was dead! A Highly professional tech. Cannot ask for more.
March 15, 2018
Donny was awesome went above and beyond. Would call and request him again in a minute.
The repair man (Tom) was knowledgeable, informative and friendly. He worked quickly, efficiently and focused on getting the repair done but also didn’t “rush” so as to over look anything.
very helpful/ good advice.
March 14, 2018
My father was here during the inspection, as I was at work. He was extremely impressed by your technician's knowledge and professionalism. When he left, my laundry area looked cleaner than before he arrived!
Our repairman, Daniel, was very polite and knowledgeable. I would be pleased to have him return in the future.
Tom S always does a great job. I highly recommend Appliance Master
My technician Greg was amazingly helpful Sooo helpful So professional
March 13, 2018
Great service! Technician was very professional and clearly described the repair that needed to be done and did a great job.
I like the fact that the initial diagnostics charge is credited toward the repair.
March 12, 2018
The technician, Don was professional and friendly, and explained all aspects of the repair very thoroughly. Good customer service across the board from Appliance Master.
Appliance Master was able to schedule same day service for refrigerator repair. They called to let me know when the technician would arrive. Technician arrived as scheduled and was extremely professional, courteous and knowledgeable of the product.
Donny or tom. Both great.
Tom was awesome and helpful. Glad I found this place.
March 9, 2018
Even though the original repair did not fix the problem, I was impressed that the technician took the time to more thoroughly diagnose what else was wrong with the machine.
Polite, knowledgeable technician.
We were very impressed he came on time the day after the snow storm. We had tried using a different appliance repair shop from Bernards for a while but found their office staff to be very rude and impatient with us needing to arrange visits. Thanks
March 8, 2018
Very professional service with “up front” advice on costs.
Showed up early and was very polite and professional
March 5, 2018
Our tech, Ed, was very helpful, informative and professional.
March 3, 2018
We have always liked all of your technicians who have done work for us. We felt that Donny, who came today was truly exceptional and knowledgeable. Keep up the good work! You will have many faithful customers!
March 1, 2018
The technician was very courteous and was very honest. He is real professional.
James is one "cool guy" - works wonderfully under pressure - the washer being repaired didn't cooperate - but James got the job done ANYWAY!/slc
Your service man Patrick was excellent !!! He explained what was wrong and why..he solved the problem....thanks ......
February 28, 2018
Ed was very personable and introduced himself. He was professional and knowledgeable. He patiently explained the problem and what was needed to fix it.
Disappointed my initial on-line reservation was lost, but quick response when I called and excellent service.
February 27, 2018
Greg has been the service technician for a few years now and he is the best. I wish every service person was as diligent as Greg.
Prompt. Presented options clearly with no pressure or “upsell.” Finished quickly. I couldn’t ask for anything more. Except maybe a less expensive repair, but it is what it is. K McCoy Skillman, NJ
February 26, 2018
Was difficult to find the problem at first. Technician offered to be called again with more video and audio recordings of the error. It improved and helped narrow the problem. Came out again a second time and was charged only once for the service.
He was very professional and thorough. We would definitely like him to return next time we may need a technician.
February 22, 2018
Mike was professional and knew what was wrong with my wolf oven and stove. He also confirmed his thoughts with Wolf. He cane back after parts came in, and efficiently and successfully fixed the problem. Dan cane to assist and was also very good.
PATRICK WAS THE BEST WASHER/DRYER REPAIR PERSON WE'VE HAD. HE WAS VERY PROFESSIONAL, KNOWLEDGEABLE, AND EFFICIENT. APPLIANCE MASTER SENT ME AN EMAIL CONFIRMATION WITH A PHOTO OF THE TECHNICIAN SO I KNEW WHO HE WAS WHEN HE CAME TO MY HOME.
Both Daniel and James were very professional and thorough.
February 21, 2018
Ed was wonderful, he was punctual, fast paced, very helpful and informative. He went above and beyond to help us with our appliance.
Master Appliance tech did his best to help me understand the problem with my range and moving forward to a result that would best fit my situation. Thank you
Excellent service. James is very polite, competent and knowledgeable. He fully and clearly explained our options. We will certainly use you again.
Technician was very knowledgable and personable. Very good experience.
Our technician was punctual, professional knowledgeable and honest! I would highly recommend him and Appliance Master!
February 20, 2018
Donnie showed up at one of our houses and was super friendly. Ed showed up at one of our other houses didn't meet him but called before and after great guys will use you again in the future. Quick response time.
Mike is an asset to your company
Our technician was great!
Mike is terrific; I really enjoy working with him and deeply appreciate his integrity and follow through.
February 19, 2018
Mike was great, very honest and knowledgeable - will definitely use AP again & will request Mike! Good job well done!
February 17, 2018
Greg was wonderful. He took the time to figure out the problem, explained everything to us and showed us what to do to maintain our dishwasher property. Highly recommend Greg and definitly want him for future service calls.
good experence for us, gave us good info on our appliances
Very prompt and honest.
February 16, 2018
I was very please with the quick service. I have used you before in the past and so has my family. I would recommend your company to all my friends and co=workers
Greg came and fixed my problem,explained what was going on, and was pleasant and efficient.
February 15, 2018
I am always impressed with the quality of service this company and its technicians provides. I universally have received good advice that has saved me money and time. I highly recommend Appliance Master!
Very professional and informative
This is the second time that Abe has come to repair an appliance for us. Abe is efficient, personable, and informative. He gets right to work and quickly evaluates the problem and just as quickly solves it. he is a pro!
Very good repair experience.
February 14, 2018
The Technician, James C., arrived on-time, gave me several options to repair my dishwasher, and was very professional, knowledgeable and personable. Very happy with the service I received from Appliance Master and James.
I've been using Appliance Masters for 11 years. I always get the same technician every time and he is so thorough. Ed is the best! Very courteous people on the telephone also. Have never had a bad experience.
February 13, 2018
Very friendly and courteous,
The Technician was Professional, Thorough,and Knowledgeable. He explained all the different tests he did to accurately identify the repair needed, so I understood it. Thank you very much I am Happy to find this level of service locally.
I received a recommendation from a neighbor to call your company and also to request Greg as my technician. All was good, Greg showed up on time - very pleasant, fixed the issue with my refrigerator. Thanks!
February 10, 2018
The tech that came out, Mike was fantastic! very knowledgeable,explained everything very clear and showed me exactly what was wrong, offered tips so it does not happen again,the guys was fantastic! I would use you guys again basically because of Mike
James, my technician, was friendly, professional, and thoroughly competent. He clearly explained the cause of the problem and the repair her performed. He explained the guarantee, if the repair didn't do the trick. Great interaction!
February 9, 2018
Greg was knowledgeable, professional, and answered all of my questions. Would not hesitate to have him return for future repairs.
Donnie and Jerome were courteous and knowledgeable, and explained everything clearly. As it turned out, my dryer was ok, but they gave instructions to call if further problems and suggested a few things to keep my dryer performing at its best.
February 8, 2018
You may use our responses only if you do not use our name. Please keep them anonymous. Donnie's approach was thoughtful and respectful as well as knowledgable. A born problem solver. We feel lucky that he was sent to repair our dishwasher.
Donald was extremely knowledgable and professional. Very nice to have a contractor that not only enjoys what he is doing but is respectful and friendly. Thank you for our service.
This is the second time I have used AM in my real estate practice and I was very pleased each time. The technicians were very capable and, in each case, sought only to fix my problem, not make a big profit off of me.
I called at 12 noon, and was able to get a technician in the same day. Tom was very knowledgable and explained what he was doing to fix my dishwasher. Excellent Quick repair!
Ed explained everything up front, was completely professional, and completed the job as promised.
Our technician was Tom and he was great. The whole experience we had with Appliance Master was top notch. Price was very reasonable for our repair that was needed. I would highly recommend them to anyone.
February 7, 2018
James was the best repair man we ever had he explained everything to me he was just adorable thank you sooo ll use him again James was very very good he explained everything and was so polite I would use him again
This wasn't the first time we called Appliance Masters to repair an appliance and it certainly will not be the last! Thank you for excellent service!
Abe was an excellent technician: efficient, neat and clear about our options and the cost of repair. We would definitely use him again.
Call was in response to an issue following prior service. This technician (and the previous one) were courteous, capable, gave time to explaining what they were doing, and what they found. Am big fan of Appliance Master--would use either again!
Your technician Greg was terrific, very professional, he's been in our building several times over last year and has always solved the problem - a pleasure to work with.
Donnie is terrific
February 6, 2018
technician was efficient , very personable and detailed in his explanation of our problem and how to correct same.
February 3, 2018
Technician was knowledgeable and professional
February 2, 2018
This was my first time using Appliance Master and I was very pleased with their service. They will now be first on my list to call for any future repairs.
I have had Mike several times for repairs. He is an asset to your company. He is friendly, informative and honest and truely deserves to be rewarded for his representation of your company.
We are very pleased with the knowledge & quality of the work done by Tom!
Our technician Greg was very professional, thorough, and patient with with my questions. Even the office staff was extremely pleasant, accommodating and helpful. I am more than happy with the company and will definitely call on them again if need be.
February 1, 2018
Tom came to install the new parts. He was great!
Donny was IMMORTAL. His expertise in dryer vent cleaning and dryers in general was impressive. His desire to arrange the tasks I had here for him in such a way as to save me the most money and nonsense was a joy. I am vastly pleased with this company
The Technician was friendly, knowledgeable, professional,and got the job done fast. The fit us in on short notice and got here before scheduled time.
Our technician Tom was very professional and knowledgeable. I would recommend Appliance Master to all my family and friends.
Very professional and competent
January 31, 2018
E mailing me ahead of the apppintment, a confirmation that includes the technicians picture was an excellent security measure. I knew exactly who to expect.
Technician explained the problem very well. I was satisfied with the service call and would recommend Appliance Master.
January 30, 2018
Greg seems VERY knowledgeable
Very pleased with your customer service. Technician answered all questions and was very knowledgeable.
Efficient scheduling. Professional and polite tech, James. Honest and realistic about what needed to be done. Didn't try to sell me a.partial repair
January 29, 2018
Mike was awesome he explained everything to us what was wrong and cleaned up after himself. Mike was professional and would recommend your company/Mike.
January 27, 2018
very thorough and professional
January 26, 2018
Tom was everything you want in a service technician.He explained the repairs needed in a way we could understand,was extremely professional and I would be honored to have him return. Richard Kaye
Wonderful service & Tom was extremely helpful. Thank you.
James was an excellent technician. Very professional and helpful.
Our technician, Donnie was the best! Super friendly and explained each step of the work he was doing. Will definitely use Appliance Master again.
It it great having someone to call that we trust and to see the same technician over the years. Our appliances come and go, but Greg and Appliance Master, are with us to stay! THANK YOU!
January 25, 2018
Serviceman was very nice and polite. He fixed and tested the dryer before he left. He was very nice and worked hard.
Very professional and courteous technician
We were very pleased with your technician, Donny, who arrived punctually. He was courteous, examined the washing machine, and talked us through every step. He was thorough, and diagnosed the problem. We would use your company again for sure!
January 24, 2018
I recommended Appliance Master to a friend the day after Greg came to repair our microwave.
Very Nice, very Friendly, Knowable.
Second time Greg has visited my home and he is by far the finest repair person form any company we have ever had. He not only knows his trade, he is courteous and well spoken, too. He is a true professional I will welcome back for future repairs.
Our technician was very professional, explained very clearly what he was going to do and fixed our refrigerator by replacing a part very efficiently. Would definitely call AM again for a repair.
Tom was very knowledgable, explained everything very well & was a pleasure to work with!
January 23, 2018
The technician was knowledgeable and professional. Will keep you in mind for future repairs.
January 19, 2018
The technician was knowledgeable and handled the repair of our Wolf Range so that it now operates as if new.
January 18, 2018
My technician was great and very friendly and thourgh
I'm very happy to have learned aabout you, and will call you again (although I hope it's a while before something else breaks!). Greg did a fine job. Thank you.
I was very impressed with the professionalism of the technician, and was very satisfied.
Greg has always been professional. He gives advice for future use of appliance. He is a gentleman and I always feel comfortable with his quote.
January 17, 2018
I am a contractor in Flemington, NJ. I accidentally damaged the oven during a kitchen renovation. Appliance Master was able to come out that day. Donny my technician diagnosed the repair and had parts ordered right away.
January 16, 2018
A thermal protector needed replacing in my dryer. I never used Appliance Master before but was very pleased with the results by technician Tom. He provided helpful information about my machine. I highly recommend this company.
January 11, 2018
Great service and professional technicians.
My technician was excellent. Very knowledgeable, helpful and professional.
Ed is a great technician, very knowledgeable and pleasant to deal eith.
January 10, 2018
The technician was very professional and took time to explain the problem and the repairs. He was very honest and I would recommend him to anyone wanting an honest answer.
January 8, 2018
Great experience and service provider showed up. He explained everything thoroughly.
Love Mike - he always comes on time and always fixes my appliances. Very knowledgeable of all my appliances and if he doesn't know, he finds out! I have and will continue to recommend appliance masters to friends!
January 5, 2018
Ed was our technician and he was great, He was very professional, personable and early to boot! He got right to the problem and fixed it in a snap. Very happy with Appliance Master & will definitely call them for all my appliance problems.
January 4, 2018
Technician was excellant. He explained in detail what was going on with the dishwasher and what would have to be done to repair it. Very well spoken and respectful.
January 3, 2018
Patrick was very professional, answered all my questions and was very thourough. I have used your services before and will continue to do so. Thank you.
Technician was knowledgeable, polite , and efficient. Your Company was able to schedule my repair quickly, with added flexibility plus good commuication. Would highly recommend to others.
I am very satisfied with Greg's work on my dishwasher. He was very professional.
January 2, 2018
EJ is awesome!!!! He always explains what the issue is and is great to deal with.
December 29, 2017
James was friendly and very knowledgeable.
Our technician was excellent -- pleasant, competent, and courteous (I believe his name is James). He changed the fan and patiently explained that we should call if there are any outstanding problems.
December 28, 2017
Great job! Very fast, efficient and honest!
Came on time and explained everything he was going to do to repair my range in layman’s terms. Great experience would ask for him again on another repair.
From the first phone call to the service call, everyone was pleasant and friendly. While Donny was unable to replicate the error at the time of the service call, he provided tips of what to do before he was able to return.
December 27, 2017
Very professional, knowledgeable and took time to discuss options on repair
December 22, 2017
his name was Greg and he was very knowledgeable, considerate and professional!
Mike was great. He knew how to fix our dishwasher. I will call Appliance Master again
December 21, 2017
James was my technician today. I will request him again. He is excellent at his job and explains the problem very clearly.
December 20, 2017
Outstanding service! tyvm! ??
December 19, 2017
Ed has been to my home for two different appliance repairs. He is very knowledgeable and explains everything thoroughly. He is polite and conscientious of cleanup.
December 17, 2017
Donnie came on time, was professional and friendly, found my problem in no time, fixed it with a part he had stocked in his truck, and had my Samsung dryer up and running in under an hour. Could not be more pleased.
Excellent experience. Making a repair appointment was quick and easy and the technician was polite and knowledgeable
December 15, 2017
This particular service tech has been to our house several times over the past 5 years to service our temperamental JennAir. He ALWAYS impresses my husband & I with his knowledge, his adaptability & his commitment to make it right. DO NOT LOSE HIM!
Service was on time and efficient!
December 14, 2017
Temporary fix was completed pending the arrival of a new thermostat. Very polite and professional thus far.
December 13, 2017
I will definitely use Appliance Master again and recommend your company to others for repairs. Mike was great!
All experience was amazing. From the beginning to end a very good repair experience. Having Donald as a technician was a cherry on the top. He is an amazing professional. I'll definitely recommend you guys to my friends. Thanks a lot!
December 12, 2017
Ed was knowledgeable and professional. He even looked over other appliances and gave me some tips on their maintenance.
James did a great job diagnosing the problem. Has good knowledge of his craft and can communicate the issues well. Definitely would want him for another repair.
December 10, 2017
The office staff was very accommodating with scheduling and our technician was courteous, pleasant, thorough and professional. I would definitely call and recommend to others Appliance Master for future work.
December 9, 2017
Your representative Ed was efficient, thorough, informative and frank about the repair project in front of us. I benefited from his expertise and insight. Many thanks!
Mike is an excellent technician! He had a quick CORRECT diagnosis of the problem!
December 5, 2017
Patrick, the technician was excellent. He explained what was wrong and gave me instructions to follow in the future. Also, he ordered an ice maker that he will install in a few days. Very positive experience.
I was impressed that I had a call telling me Mike would arrive in 15 minutes which he did. He was polite, informative and did a good job repairing our Whirlpool refrigerator . All in all, I was very pleased with the service and would use you again.
Totally pleased with the service experience. Patrick was excellent in every way!
December 4, 2017
I was very impressed with my service. The technician was honest about the cost of the repairs and recommendations.
Efficient and professional
He was very knowledgeable about our Maytag dryer, the problem that I had, and very nice and explained everything in an understandable way.
Excellent technician - deserves a raise - possibly the best I've ever seen.
December 1, 2017
technician did a great job and was extremely proficient repairing our Frigidaire range
I would never have any other technician other than Shane. Explicitly explained everything about our oven to us. Thank you Shane.
We just moved to our home about a year ago. We hadn’t needed a service technician before and was nervous about calling someone we didn’t know. We were pleasantly surprised with the great service and the great price! Thanks so much!
November 30, 2017
Professional and pleasant repair experience on our Maytag range from the first phone contact until the time the tech left the house. Thank You.
I am thoroughly pleased with the professionalism, courtesy & quality of work provided by Appliance Master. They are a pleasure to work with.
November 28, 2017
Shane was very knowledgeable about our Bosch dryer and called Bosch Customer Service to ask about the problem with our dryer to make sure that there was not something else that could be causing the problem and would need attention.
The tech was personable and professional.
November 24, 2017
I was scheduled for a later appointment and asked if there was a cancelation for an earlier appointment could I have it. Sure enough, there was a cancelation I was rescheduled. Great service! I have and will continue to recommend Appliance Master for repairs.
November 23, 2017
Very professional repair to our Bosch washer
November 22, 2017
Service tech was awesome-great guy, friendly, and knowledgeable.
great experience and great technician. thanks Tom
Very professional and skilled service. Have used Appliance Master for several years. Will continue to use them.
I would totally recommend you to anyone. Mike was one of The Best technicians we have had to repair appliances in over 30 years. He treated our Appliance like it was his own and went out of his way to find out the problem
Just a very pleasant experience!
Great job with our Frigidaire dishwasher
November 21, 2017
Shane was terrific.
Technician was very helpful & straightforward with advice & recommendations regarding the repair of our Miele dishwasher.
James has been here several times (for various problems on several appliances) and has been professional, knowledgeable and pleasant at all times. We will request him as the technician for any future problems we might have.
The technician was very polite and friendly. I was very grateful he easily determined the problem with our Capital range and fixed it in time for thanksgiving.
Technician was outstanding!
November 18, 2017
Overall, excellent experience. Exceptional service and extremely professional.
Technician was knowledgeable, prompt, courteous & friendly.
November 17, 2017
Ed did great job repairing our leaking dishwasher. Great service person!
November 16, 2017
I have been using Appliance Master for all of my appliance repairs for over 25 years and have never had a bad experience.
I've got to tell you, we have never had a negative issue with any Appliance Master repair person, but James was amazing. We'd absolutely request him again. Professional, efficient and friendly to boot.
November 14, 2017
Arrived early. Had the part on his truck for my GE oven. Your person in the office gave me a 20 min heads up just as I requested. Very satisfied
Met all expectations in repairing our dishwasher and disposal.
November 13, 2017
Very professional and polite.
Our service technician was very thorough and knowledgeable. Thank you!
November 11, 2017
The technician diagnosed the problem quickly, had a replacement part in his truck, made the repair, and cleaned up afterward. He was courteous and efficient. We would be happy to use him again.
November 9, 2017
Greg has serviced our appliances in the past, he truly is terrific. He arrives on time, gives a thorough explanation of the issue so that we understand what the repair will involve. He is extremely neat, pleasant and courteous.
Explained the problems and solutions very well.
Great experience overall from making the appointment to the repairs and payment. Very easy process and very professional business. I will definitely use Appliance Master again when needed. Thank you!!
November 8, 2017
everything was great. thank you
Technician explained everything thoroughly about our washer repair and was very professional.
We really like Ed; he has done various repairs for us, is very knowledgeable, and does not push us into unnecessary repairs.
My service technician Ed B. was very professional he explained everything about my repair.
James is an excellent employee of your company. He is knowledgeable and friendly and I had complete confidence in his ability to diagnose and repair the problem with my Whirlpool washing machine.
Very honest, informed and helpful.
November 6, 2017
I appreciate your sending the technician's photo in advance.
Tom was Very Professional,and informative.I would definately trust him and use Appliance Master again if needed.
November 5, 2017
Technician was extremely pleasant, knowledgeable, and efficient. He is a outstanding representative for Appliance Master.
November 3, 2017
technician was very helpful to us, he explained everything we needed ti know about our general electric refrigerator, we would always recommend your service
November 1, 2017
Technician was extremely professional, very courteous, and knowledgeable about our Kitchen Aid refrigerator. He explained in detail and answered my questions about the issue. Would recommend AM and this tech specifically.
Donnie was outstanding.
Tom was great! Knowledgeable, friendly but not too much. We will definitely call Appliance Master for service again if needed.
Abe was nice and did a great job with our Samsung dishwasher! Thank u
October 31, 2017
Ed did a great job. And was polite and pleasant.
Ed confirmed that the service call charge would go against the overall cost. Appliance Master is a great alternative to overpriced warranties. Pay as problem arises, no coverage restrictions.
I would ask for the same technician on any future repairs.
October 30, 2017
All-in-all service was great. I would recommend your service.
We needed a company to check out a customer's washing machine after we replaced the floor in their laundry closet. Our customer was very pleased and very impressed with the technician. Thanks for all your help!
October 27, 2017
Shane was great again...pleasant, informative and responsible
He was polite & he checked all the functions of the dryer.
October 26, 2017
Great job, tech was more than qualified
October 24, 2017
The technician was great.
October 23, 2017
Very professional & excellent diagnosis of our Speed Queen washer. Very pleased.
Our technician was professional and explained things clearly. Would definitely contact Appliance Master for future repairs.
October 22, 2017
Polite and informative!
October 21, 2017
My tenant was pleased with the repair to their dishwasher and your repairman.
Mike is an asset to your company! I called the office after he left to give a commendation.
I have used Appliance Master many times for repairs and I refer you as often as possible. All of the technicians I have ever dealt with have been clean, kind, knowledgeable and quite experienced technicians.
October 20, 2017
James was a very knowledgeable and courteous technician. I was impressed with his promptness and attention to detail was very much appreciated. The entire repair experience with appliance master from scheduling to repair went smoothly.
Appliance Master is always very professional from start to finish. Highly recommended.
Technician honestly told me that cost of the repair on a machine over 18 years wasn't the best move. While he could tell me what part needed replacement it might not guarantee further work, making repair more expensive than new machine.
October 18, 2017
As usual Mike did a good job, this time fixing our whirlpool refrigerator.
Greg was very courteous, efficient and professional! I have always had good experiences with Appliance Master. Thank you for making all the repair trips so hassle-free, prompt and pleasant!
Mike gave us an estimate and ordered the parts. Hopefully, he will do the repair soon. He was very informative and professional
October 17, 2017
Everything went well. On time, courteous, and analyzed the problem without any hassle.
October 6, 2017
Very professional company. Good scheduling and notification, then excellent service with professional, personable, competent technician, and finally, a very reasonable price. I will strongly recommend your company.
October 5, 2017
Tom was great. Very helpful.
Great service and everything was explained in great detail to us. Awesome technician!
Very helpful and professional.
Tom was excellent and extremely knowledgeable.
Tom was excellent and extremely knowledgeable.
the technician was kind and respectful and stayed quiet while the baby was sleeping!
Can always count on you to fix whatever is not working!
October 4, 2017
I would HIGHLY recommend Appliance Master! This was my first experience with this company and they exceeded my expectations; I will always call on them from now on. Thank you!
October 3, 2017
Tom was terrific. Knowledgeable and courteous.
Our technician, Shane, is outstanding! Very thorough, thoughtful, considerate, efficient, professional and such a pleasure to work with!
James was incredibly professional and courteous. He explained very clearly what was wrong with the washing machine and the costs. Recommended a brand for me to purchase b/c repair cost more than new appliance.
Greg is very nice and explained the problem very very well. He worked diligently and thoroughly inspected our fridge to determine the problem. He did a great job!
James was great! We will definitely ask for him for future repairs. Very knowledgeable, thorough and helpful.
Ed was knowledgeable, efficient, friendly and helpful.
Our tech was fantastic. He had come on a previous call last Spring. Helpful, very knowledgeable and happy with the level of service. Thank you!
October 2, 2017
James arrived on time with a friendly smile and he expressed confidence that he could get that job done. I look forward to having him back when replacement parts for my stove are available.
September 29, 2017
Love your company and Ed is an outstanding technician. We've had him several times over the years and he always goes above and beyond by offering suggestions to take care of our appliances and make them last longer! Excellent!!
The technician was friendly, knowledgeable, and very helpful. He took the time to explain everything and gave us our best options.
September 28, 2017
Very professional and pleasant. Also, easy and timely to schedule. Thanks.
He was a very polite and knowledgeable repair person.
September 27, 2017
The experience was just fine. The tech worked quickly and efficiently. He was pleasant and knew what he is doing.. He does need to pull his pants up and cover his plumbers crack!
Great service on time no problems would call again
September 26, 2017
u guys are awesome, you kept it simple. Technician was knowledge and played no gimmicks and explained everything
Very professional. Responsiveness was great.
Very professional and provided the necessary data to make An informed inellugent decision. I've used your company before And will use again
September 23, 2017
A+, your technician, GF, arrived as promised and quickly diagnosed what was wrong with our dishwasher. He provided a detailed explanation as to the extent of the repairs and the associated charges. I would recommend Appliance Master, to anyone.
September 21, 2017
Abe quickly assessed the problem with my Electrolux range and was able to make the repair within an hour's time. He was kind and courteous. I would use the service and the technician again! Thank you Abe ;)
September 20, 2017
He was very nice and I appreciated him listening to me whe. I shared my experience with the refrigerator
James was hands down the best technician we've had to our home to service our appliances.
September 19, 2017
Tom did great job!
Donny is a dedicated, conscientious and knowledgeable repairman. Please send only him for all of my repairs. I hope your company offers bonuses...he deserves a great one. Donny is definitley a 10. He's a KEEPER!!! Thank you for a great job
I have used your company multiple times and every repair has been perfect. The technician is great, knowledgeable and neat. Explains repair prior to doing and goes over invoice. Would not use another company.
I was very impressed with James Crawford and would definitely call your company for future repairs. He even gave me information to keep my dryer and washing machine running better.
September 16, 2017
Ed has been to our house several times-always polite, helpful, and professional. Besides his repair service, he has offered advice on appliances which has been extremely useful.
September 15, 2017
The Tech provided me with his card and if I need repair on other appliances I will without hesitation call for Daniel King, He was very professional and did a fine job on my LG Microwave problem.
Very polite and professional, Shane Wadsworth was our repairman, excellent service.
September 14, 2017
Very polite and professional
September 13, 2017
He was very professional, friendly and a good worker. The refrigerator was repaired and my staff is happy.
very happy with service. Tech was polite, bright
September 12, 2017
Our Technician was polite, friendly and very competent. He explained the fully explained the problem and provided us with an estimate. He completed his work quickly. We were very satisfied.
Didn't provide estimate because one was already given. Been a great service company!
Patrick went out of his way to ensure everything was completed satisfactorily. He's been great to work with. Excellent customer service!
September 6, 2017
Tech was excellent and professional, tell Bill to double his salary!
September 5, 2017
Excellent service as always
September 3, 2017
September 1, 2017
We applaud your organization and attention to detail when it comes to booking an appointment. We appreciated the call before the technician arrived. The technician was very knowledgeable and gave us an honest appraisal of the washer's issue.
Very prompt, pleasant, and reasonable. This was my first "appliance repair." Very happy with the results.
Greg is very knowledgeable and you feel confident that he is giving you an honest repair and estimate.
August 31, 2017
My tech was absolutely aces !
the technician was very professional. projected both knowledge and personality
Great customer service! Even called me to give me an earlier appointment.
Very polite and efficient. Easy to talk to.
Tom was very knowledgeable and competent in servicing my dryer. I want him next time that I need service. He's a great asset.
August 30, 2017
Tech introduced himself;like photo included w/appt confirm. He took off his shoes, was respectful of my home. He showed me ways to prolong my washer/dryer life and why. Suggestion: way to get parts faster? [you MAY use response but NOT last name
Appliance Masters has been great! EJ is a phenomenal repair technician. His customer service is wonderful. He explains everything clearly, is prompt, he cleans up, he is personable and I trust him.
August 29, 2017
Excellent service, I got my appointment very quickly and that was very important to me. Getting the appointment within in s day of my call was GREAT>
James the technician was great
August 28, 2017
Hello, I wanted to leave a positive word for our technician, James Crawford. I went onto the website, & couldn’t find the place to do so. He was on time, professional, took the time to explain everything, go over all of our options & we came away trusting your company 100%. James is EXCELLENT! We can’t afford the repair @ the moment, but when we can, we will use you guys & will request James Crawford. Thanks, Chris
The technician was very thorough. If I had known about Appliance Master I would have purchased all our appliances thru you when we recently remodeled our kitchen.
August 27, 2017
The technician is terrific and friendly.
August 26, 2017
I called Appliance Master because I was impressed with the technician and service years ago. I like that the cost of the call was deducted from the cost of the replaced part. Knowledgeable & affordable are two great words to anyone :-) Thank you!
August 25, 2017
I really liked the service person you sent. He listened, was very helpful, nice and efficient. I paid him by check but did not receive a receipt on my email yet.
James was excellent. Very knowledgeable and polite. Great experience
August 24, 2017
Great job! Thankyou!
Great service. Would not hesitate to use your services again.
Have always been happy with your services. Derek did an excellent job. Had two appliances looked at. He will return with a part that is needed to repair the stove.
Shane was very friendly, personalable, and knowledgeable. He fixed our washer issue within minutes and recccommended a way to cut cost which was a big help! Will definitely use his services again.
August 23, 2017
Tom S. is an outstanding technician. He is very friendly, courteous and a true pro.
August 22, 2017
James did a great job and is welcome to return on our next service call.
Ed was knowledgeable and professional. I am happy he was able to diagnose and fix the problem quickly. Was great service !
Courteous, neat and knowledgeable
Shane was great!!! In addition to the main repair my washer needed a hose which you didn't stock. I think you should stock a small part like a hose.
August 19, 2017
A thorough professional in every possible way. Thank you!
August 18, 2017
Technician was fantastic! The part for my fridge came in early and problem was resolved very efficiently. Would definitely call Appliance Master again.
Would highly recommend your company to all my friends & family.
August 17, 2017
Whenever the unfortunate occasion for appliance repair has arisen, Appliance Master has made the experience as pleasant as possible with high quality work, reliability, and honestly good people.
I have used Appliance Master on 2 occasions, to service 3 different appliances. I've been very satisfied with the professionalism and service provided by our technician, as well as the communication we have received from the office. Highly recommend!
Excellent service. Andy Beloff
August 16, 2017
He was nice and professional
August 15, 2017
Mike took the time to provide useful maintenance tips for both the subject washing machine and other household appliances - adding value beyond the service visit!! I would definately use him again for our next appliance issue.
James was knowledgeable, polite , honest ,and thorough. Unfortunately the repairs are to costly And decided to purchase a new refrigerator. James was honest and said it wasn't worth repairing and I should buy a new one.
Our technician was EXCELLENT. Highly recommend him and will ask for him for all future repairs.
James is very knowledgeable about Samsung and all washing machines. . He also is a kind person who gave us good pointers. I believe he is a true asset to your company.
August 14, 2017
Tech was very helpful and kind Even when I asked a million questions
August 13, 2017
The technician was very professional and polite and i would not hesitate to have him back if necessary for another repair.
August 12, 2017
No. It went very well.
My technician was Tom. He was excellent and explained the problems with our appliances thoroughly. He was very professional. I would request the services from Appliance Master again.
Technician arrived in the time period and completed the repair in a reasonable amount of time. I believe that I received good service from Appliance Master,and would not hesitates to call them again.
Timely, efficient, knowledgeable, excellent service!
August 11, 2017
Extremely competent and friendly repairman as well as frank and informative, no upselling or hype. Need more service providers like your company.
ECELLENT SERVICE THANK YOU EMIL KRAJEWSKI
Tom was courteous and friendly. Once I told him the problem I was having, he knew right where to start. He had the part that was needed and had my dryer fixed in no time. I will use Appliance Master again.
August 10, 2017
The technician was honest and did not use high pressure sales to make his point, he allowed us the courtesy to think about what we want to do and offered us a grace period to contact him. We appreciate mostly, his honesty, about the possible issues
After a bad experience with another tech working on our fridge we called Appliance Masters. The Technician was experienced with the brand and knew how to diagnose and efficiently complete the job. Took care of the issue in less than an hour.
August 9, 2017
Very happy with the service
My technician arrived early. He efficiently diagnosed my washing machine's problem and repaired my broken dishwasher in no time at all. He was excellent! I wish I had contacted Appliance Master sooner.
August 8, 2017
YOUR TECH PATRIC WEAS EXCELLENT . THANKING YOU FOR SRNDING HIM,AS YOU ALSO SENT HIM PREVIOUSLY TO SERVICE OUR WASHING MACHINE. SO WE KNEW HIM FROM THE PREVIOUS CALL . THANKS AGAIN EMIL KRAJEWSKI
Just a pleasure with the way the diagnostic ,quote , and repair was performed. Professional friendly and caring team member. Absolutely represents the organization very favorably.
Patrick is great. Professional, courteous and experienced. A credit to your firm. The appliance now is working correctly. THANK YOU!
Patrick iis awesome!
Polite and efficient
August 7, 2017
Great job! Timely and competent work!
I appreciated that I got a full and understandable explanation of why my refrigerator was not worth repairing. Timely, knowledgeable, friendly, and reasonably priced.. Thanks
August 5, 2017
Very positive experience. Mike explained everything as he performed his tests.
August 4, 2017
I've had other appliance repair companies here in the past and your technician's had superior in knowledge, quicker problem solving, and was easier to communicate with.
I was able to quickly get an appt that met my schedule within one day of calling. Greg was on time. He quickly and confidently diagnosed the problem. Replaced the part in record time. Greg was professional, knowledgeable and very courteous.
Serviceman Donny was extremely knowledgeable and very professional. Even my 2 Labrador retrievers liked him!!!
James was very knowledgeable and explained everything he was doing.
Great job! No complaints as refr is holding temps better than ever. Many thanks for a great job.
August 3, 2017
Shane was great. He knew what he was talking about. Was honest and straight forward. Perfect, Would definitely like to have have him back as our "personal" technician if we need additional repairs. 5 of 5 rating..
Kari was awesome with scheduling and EJ did a great job. Everything was great start to finish! Thank you very much!
Always a pleasure to work with Appliance Master and Greg. Thank you.
August 2, 2017
Was highly impressed with Toms professionialism & promtness. Would highly recommend your service. Thank you.
Always great service. Have used them several times.
Ej is very informative and does a great job
August 1, 2017
Great Service! Thanks Greg!
It went well as always.
July 31, 2017
Technician was very knowledgeable about the appliance/repair and explained it in terms we could understand.
July 29, 2017
Sean was very friendly, kind and knowledgeable. I was glad I got him. I thought small companies would be better for personal service but was I wrong. I got the best personal service and Sean really cared. I will use Appliance Master again.
July 28, 2017
Ed B. was professional, knowledgeable and nice in explaining what the issue was and then proceeded to repair our dryer quickly without delay. We very much appreciated his professional attention and will def. call him back if further needs occur.
Super service ! Very please. Thank You
July 27, 2017
Technician is courteous and friendly.
July 26, 2017
I have used Appliance Master for many years and have always been very satisfied with the service.
Gabe and Donny did a great job. They were neat, friendly and honest! The repairs ended up costing half what I expected and my dishwasher works perfectly! Thank you so much. I already recommended AM to a lady from my church.
Excellent customer service by technician. A real pleasure with his dimeanor towards customer and service
Technician was professional, knowledgeable and polite.
Technician was polite, professional, yet easy to talk to. Clearly explained how my refrigerator works in an easy to understand way and what was going on with it.
This was the 2nd time we had a technican come out, this time to install ordered parts. He was great!!! Answered all our questions gave advice and was very polite and informative. It was a great experience and it's a great company!!
July 25, 2017
Very pleased with service, technician was friendly and knowledgeable . Thanks!!
Fantastic! Communication was great! Both with knowing when they would be there and letting me know what was gong on. Even called to let me know they would be early!! I really like the emails. Also pic of tech so I knew who to expect.
July 24, 2017
The technician was very competent.
Technician did a great job and advised me properly on repair. Solid person and worker.
Great service, oven is working great now.
The service tech was on time very friendly and took time to explain everything to me.
Great technician, fixed the stove quick Ly,service was done at a fair price, will use this place for any repairs in the future.
July 20, 2017
Mike was very friendly and professional.
July 19, 2017
James was fantastic! He is very pleasant, and really took the time to make sure everything was done right. We will definitely request him again.
Ed was very friendly, knowledgeable, and efficient. He was very clear about our options and helped us choose the most cost-effective solution.
On time The tech had the expertise to complete the repairs on site. Repair costs are reasonable. Highly recommended. Thank you
Great service,knowledgeable and friendly technician who really wanted to solve the problem,rather than simply taking the service fee.
July 18, 2017
We appreciated recommendations from our technician. He was personable and completed the work in a timely fashion.
Tech knowledgeable curtious and very helpful
July 16, 2017
I am completely satisfied with your service, and I will call again when I need you! What a wonderful service person -- I believe his name is Derek, if I remember right.
July 15, 2017
Service technician Donald Cunningham was very courteous, pleasant and thorough in his assessment and work.
July 14, 2017
as always we are pleased with Greg's work. Always on time, polite, honest and he knows his stuff.
Shane was knowledgeable and very helpful
July 13, 2017
Tech was efficient and professional.
July 11, 2017
Tech,Ed, was great! After installing the necessary part he noticed that our appliance was still not working property. He replaced the part and stayed long enough to be certain it was working fine
Very knowledgeable, polite technician.
July 10, 2017
Knowledgeable and polite - very professional. AAA+
Great job!! Highly efficient, very professional and thorough, as well as reasonably priced!! Highly recommend!
Sorry, I wasted the technician's time. I guess someone turned on the damp sensor alarm which I have never used and didn't know it existed. I feel like an idiot. Thanks for coming out! My visit was under warranty so there was no need for an estimate
Tom was very knowledgeable, quickly diagnosed the problem, and clearly communicated my options to address the problem.
July 9, 2017
Abe was very accommodating. I needed to leave at 3:30 so he hustled and got the job done quickly. Very professional and nice
This is an efficient, reliable, professional service. I have used it multiple times and it has always been 100% satisfactory
July 8, 2017
I dealt with two different technicians. Both were professional, friendly, knowledgeable, and experienced. The repairs were done in a timely manner and I am pleased with the results. I will always use Appliance Master for the services they provide.
July 7, 2017
Very professional and knowledgeable!
Mike was very helpful. He pointed out procedures I can use to prevent the problem from occurring in the future.
July 6, 2017
He was very professional and courteous. He was also patient about receiving payment. We had to work with Accounts Payable department before issuing check and it took some time.
Excellent service. Scheduling an appointment online could not have been easier. This is the second time we've used Appliance Master and will recommend it Very Highly
The technician was very knowledgeable, friendly and took the time to explain things and gave options! Excellent service
He was friendly and efficient
Mike was very helpful. He pointed out how to prevent a similar problem in the future. I appreciate his help.
Mike was very helpful. He pointed out how to prevent a similar problem in the future. I appreciate his help.
July 5, 2017
Greg arrived on time or early each time he came out to my house; he did a great job figuring out an annoying problem with my refrigerator and it works like brand new now. Thanks so much!
July 4, 2017
Real proud to know the owner is smart enough to grasp the need for modern technology from calling in for service to billing. The application of lap top to look up parts and proceedures is so very cool. My compliments to Bill. Thanks ~Donna
We needed a part the technician thought he would have to order and come back at the end of the wk. but I got a phone call from the office and much to my surprise they had the part and the technician was able to come back out that very same aft.
July 3, 2017
Everything was great as always.
Technician was knowledgeable and forthright and friendly
July 1, 2017
Shane was very knowledgeable about the problem. I would request him in future.
June 29, 2017
Happy 4th of july
June 27, 2017
Tom was courteous, polite,knowledgeable, very prompt. He informed us about the repair and made us understand fully what was wrong with the ice maker.
James was outstanding. I would like to have him again.
Shane was very competent & was able to determine the causes of the problems with our refrigerator. We would definitively recommend him for any future repairs & we will recommend your company to any of our friends & neighbors.
The service man was wonderful ! I have already told a few friends how great working with your company is. Keep it up - terrific job ! Thank you You may use my response but not my name.
Arrived after set time due to a prior service call. Was called prior to the appointment to let me know tech was running late. Work was done quickly and professionally. Tech even had replacement part in his truck so stove was repaired.same day.
June 26, 2017
Excellent service. Will recommend highly
Greg used good "detective" skills to figure out what was wrong with my washing machine since the machine didn't have symptoms when he was here. Greg is reliable and a very good technician. I will always request him to service my equipment.
June 24, 2017
Tom was friendly and explained everything about the problem, repair and needed part. I know he will do a superior job when the part comes in.
June 16, 2017
Mike was great and very professional
Technician was very professional and provided excellent service. I would certainly call him again for any appliance service I may need in future.
Donald was terrific. Very conscientious, professional, personable, helpful, and informative. Great experience. He is representing your company well!
Very knowledgeable and thorough.
Mike was professional, seemed knowledgeable, and was very pleasant. I would like to see him again on our next service call and recommend AM highly.
Technician Patric was thorough,knowledgeable in fixing the problem. He is a great asset to the company
June 15, 2017
James was very professional and an excellent representative for your company
I had 2 technicians come out. They were both great.
Tom is top notch!
June 14, 2017
Great service from start to finish. Patrick was forthright, honest and experienced. I got good advice and the repair was done on time and on budget. I will definitely call you again and am happy to recommend you to friends and neighbors.
Donnie Did a great job. He was on time courteous, knoweledgable and friendly
Mike is great!
Very knowledgeable technician and able to share his expertise with customer in making decisions about repair options
June 13, 2017
This session was the second appointment and the repair was made perfectly.....Patrick is a terrific patient technician. Highly recommend Appliance Master.
June 12, 2017
Mike is terrific!!
James is a wonderful tech. I've had him here before, and I'm so impressed with his expertise. I will definitely recommend Appliance Master.
Your technician came back a second time to readjust the dishwasher posision and did it well. I think he is very knowledgeable and cooperative and would hire him for my company if I wasn't retired.
Very professional, but also friendly and explained what he was doing. Work area cleaned. Didn't leave until appliance was in 100% working order and I was satisfied.
June 9, 2017
ed is a great and knowledgeable technician. would have him make repair calls anytime.
Our technician was very thorough and honest in his evaluation of whether to purchase the very expensive part for the 8 year old Miele dishwasher.
Patrick was very professional and provided great service!! I am impressed with the service provided by Appliance Masters.
We have nothing but good things to say about the quality and professionalism of Appliance Care and their technicians. We have had Greg twice and he is excellent. I would highly recommend Appliance Care to neighbors and friends.
The technician Gabriel was able to diagnose the problem quickly and explain the solution. He provided me with an estimate and placed the order for the part. He was professional and polite and I would definitely recommend your company to friends.
June 8, 2017
Tom is excellent!
James was very competent,professional,and pleasant to work with.
Technician was very knowledgeable, personable and worked in a professional manner. very pleased
Our technician, James was EXCELLENT ! M
June 7, 2017
James was very nice, polite and well versed in his work. Was able to explain the problem and answer my questions. I would ask for him specifically with any future appliance problems. I would gladly recommend James and Appliance Master.
AM returned twice after the initial repair of my fridge door was unsatisfactory with no charge under warranty. The reason was apparently a defective replacement part. A new part solved the issue and the door is working as good as new.
James was awesome!
June 6, 2017
Technician highly skilled and pleasant. He deserves all the money you can pay him!
Tom is very nice and knowledgeable Great first experience with your company
June 5, 2017
Shane could not have done enough to try and get my problem fixed. I was impressed with how he contacted the company who made my grill to get some answers. He sent them pictures and went above and beyond any other repair person who has been out.
Technician was kind, knowledgeable, helpful. I thought he was terrific!
Tom was wonderful. He was very patient, professional and helpful. He took his time explaining the issue with my dishwasher and provided helpful hints in how to avoid problems in the future. He is an excellent repairman!
June 1, 2017
Great service! You care about the homeowner, you answered the phone and scheduled service within hours, the technician was terrific and the cost for repair was fully explained and reasonable. I am impressed and will highly recommend your service.
He did a wonderful job. Clean, Neat and professional
My technician was great!! He was friendly, patient, professional, and very thorough. Great job.
May 28, 2017
Shane is a very pleasant and competent technician.
May 26, 2017
You have a good system going
May 25, 2017
Shane was a true professional who was extremely knowledgeable and helpful. I would definitely use them again.
Gabriel is an excellent tech.
May 24, 2017
Very positive experience: professionally handled from my initial call for help to scheduling and service call. Technician was excellent.
Your technician did an outstanding job of diagnosing and repairing a very complex set of problems on a built in refrigerator, most of which had been caused by a technician from another company who didn't know what he was doing and did serious damage
May 20, 2017
Your technician was very pleasant to deal with and knowledgeable about the appliances.
May 18, 2017
It was a pleasure to make a phone call talk to someone and then have someone at my house within a couple hours. I've run my own business for 25 years there's not many businesses out there that still serve the public with courtesy and respect. Thank you I will recommend you to all of my family friends and neighbors.
Shane was very courteous, professional and thorough in explaining what needs to be done. Appliance Master is a great company. Will recommend.
Very happy with the service technician
May 16, 2017
After a horrible experience with Sears, I contacted AM. Couldnt be happier!!! Thank you for coming so quickly, and such excellent service from Daniel the tech. The girl in the office needs an attitude adjustment but everyone else was great.
Outstanding technician! Highly skilled and very professional.
The technician was very competent and detailed.
We are very happy with our service. Our technician was knowledgeable, efficient and professional.
May 15, 2017
He was polite, courteous and very knowledgeable about what needed to be done. I felt that I trusted him and that he presented a very professional manner.
May 13, 2017
Appliance Master - always dependable, courteous and helpful service. Reasonable prices too.
May 12, 2017
Loved our technician James. He was very personable, and took the time to explained everything in detail, gave great recommendations . Would love him to come back, I will be requesting him.
Oustanding! Your customer service and your technician were extremely professional, competent and friendly! Finally a company that gets it. Keep up the great service!!
May 11, 2017
very pleased with the service.
The service technician Gabriel,hope spelling is correct, is professional in his line of work as well as a people friendly person!!His rating grade is AAA+++
Problem with my washing machine was resolved at a reasonable cost and work was done very professionally.
Gabriel was professional, competent and a pleasure to deal with.
May 10, 2017
May 9, 2017
He was nice and he worked efficiently.
Gabriel did an excellent job. very professional.
May 5, 2017
The Technician , James Crawford, was professional , courteous and neat. He answered my questions and I felt comfortable with Him doing the work and I would request Him for our next service call.
Shane is an absolutely wonderful repair technician. He is very professional and polite. He explained the problem and repair so that I could understand them. He also provided an estimate prior to the repair. I will definitely ask for Shane next time!
May 4, 2017
Our technincian Abe was very prompt and thoroughly explained what repair was needed and had me look for myself that refrigerator was working properly. This is my first time using Appliance Master, and I would definitely recommend them.
Excellent service. Very impressed!
May 3, 2017
Ed is a good technician and a definite asset to your company.
May 2, 2017
Both times Mike was here he was promptly on time. My refrigerator got fixed at a fair price as was estimated. I will certainly want him back for any possible future appliance repairs.
I've been a satisfied Appliance Master customer for years
April 28, 2017
I am extremely pleased with the services provided by Appliance Master! After waiting over 3 weeks for another company to fix my dryer, Appliance Master had someone out within 24 hours to address the issues. The original warranty was also extended.
James was awesome! Knowledgeable and polite. Would highly recommend.
April 27, 2017
Awesome tech. Very clean with what needs to be done and very fair. Would use your organization again based on his service.
We were pleased that right after our initial call, we received an email confirmation including our service technician's name and photo. Our service technician was professional, personable, and honest. We will definitely use your company again!
April 26, 2017
Professional and polite young man. Provided good technical feedback. Pleased with his clear evaluation and resolution of the problem.
April 24, 2017
My service tech was punctual, knowledgeable, and did a great job. He is the reason I would use Appliance Master in the future.
April 21, 2017
April 20, 2017
Great service! Repairman came out the same day I called to fix our LG washing machine. Fixed the problem and made notes on the repair order to assist the technician the next time we need a repair to tyhe washer.
Mike was outstanding! Very knowledgeable and explained the situation in very easy to understand terms. He was professional, personable and just a genuinely nice person. I would not hesitate using Appliance Master again and requesting Mike!
Better than expected. My tech Greg was courteous, professional, & very knowledgeable.
The technician was excellent, pleasant, knowledgeable. Got the work done quickly, explained the repair, and was very near.
No work was completed however the gentlemen were prompt, informative and helpful. I would definitely use Appliance Master in the future.
April 19, 2017
Professional Service and friendly
The service tech was very polite and knowledgeable
April 18, 2017
The technician was professional and helpful - even called the manufacturer to get their expertise.
Great easy experience
April 15, 2017
Gabrielle was great - polite, honest and very efficient. I would welcome him back for any additional repairs on our washer and dryer :)
April 14, 2017
Best repair man ever! Could not have been more comfortable w Daniel. Hope to get years more out of our expensive diswasher!
April 13, 2017
Ed was very nice and knowledgeable
April 12, 2017
Shane was Great! On time ~ knowledge ~ neat....
I've had Appliance Master come to my home 3 times and each time I found the repairman to be friendly and courteous. I would not call any other repair service since I can't imagine they would or could be any more talented in repair of appliances.
Not only was he friendly and sympathetic to my situation, he was very knowledge about my appliance having recently attended a seminar in which my exact issue was a topic for professional development. Appliance Master is the way to go!!
April 11, 2017
Mike was professional, pleasant and explained everything related to my repair
April 10, 2017
Shawn was excellent!
April 7, 2017
VERY NICE TECH AND WELL MANNERED
April 6, 2017
I was very pleased that you were able to schedule my service call the same day I called. Derek explained everything clearly and was very neat.
April 5, 2017
I would recommend them, very professional
April 4, 2017
I have used Appliance Master while living in both NJ and PA. I have never been disappointed.
Very professional competent service. Couldn't be happier.
Response was prompt. I was able to schedule an appointment online, and when I needed to reschedule there was no problem. I was glad to have the same tech who diagnosed the problem come back to do the repair.Patrick was courteous and knowledgeable.
April 3, 2017
Derek was professional, kind and clean. He was a normal nice guy which was refreshing. I have had some scary dudes come to the house so I always brace myself. Derek was a great guy. Thank s so much. Problem solved.
April 2, 2017
Your tech called & arrived early, did the repair & left the area clean. I always call Appliance Master when I need a repair. Very reliable!
March 30, 2017
We have used Greg from Appliance Master for seven houses in Princeton. This was the first time he was coming to my home and as usual he shows up ahead of time, solves the problem, tells us what exactly what the issue was and leaves with with advice
Ed was pleasant, ON TIME! and thorough. I was very happy with the service.
March 28, 2017
We love Patrick - he's thorough, polite, has a sense of humor (which we all need when the fridge and freezer stop working) and really knows his diagnostics. Both Patrick and your company are very professional and accommodating.
March 27, 2017
Greg was excellent as usual. His thoroughness and attention to detail allowed him to catch a secondary problem and fix that also before he left. Definitely a job well done
Best value for the work done.
I refer your service to many of my real estate clients.
March 25, 2017
Good experience overall, the technician was clear and thorough in his assessment of the issue and explained everything that needed to be done
the back of my refrigerator was dirty and dusty he volunteered to get my vacuum that was left upstairs so he could work on it. I am so appreciated because I am disabled and can't do the stairs very well. He even offered to put it back so polite!
March 24, 2017
The tech was great... Personable and professional. He had to order parts which delays the repair...I would hope he's the tech to complete the job.
March 23, 2017
great service, I will use your company again!
March 22, 2017
As a first time user, you are always wondering 'how's this going to go?'. Here are a few words and phrases that occur: "well organized" "on-time" "communicate well" "highly professional" "knowledgeable" I was very satisfied with Appliance Master!
Glad you exist. Sears always tells us to buy a new appliance, and our appliances just need a little TLC.
Technician showed diligence and imagination, and persisted after the initial diagnosis to attempt (successfully) reduce the amount of the job that would have to wait for additional parts and services.
The technician was so friendly and efficient! He arrived on time and quickly found the problem He was able to fix my washer so it would function till he ordered a new belit I Was thrilled!!
March 21, 2017
The technician was friendly and well qualified. We are very satisfied.
March 20, 2017
Greg is truly amazing. Always on time or ahead of time. We feel he gives good advice. As to whether or not to repair or replace.
March 17, 2017
Shane did an excellent job for us. He knew exactly what was wrong, gave us an estimate and fixed it in record time!
March 16, 2017
Courteous, professional service.
It all went very well. Thank you.
March 15, 2017
My Technician James C. was very thorough as he was in the past which is why I called Appliance Masters back to my surprise my tech was James again. they are a little more expensive than but you get what you pay for.
Tech very professional and knowledgeable
March 14, 2017
We had the same tech come out for two different appliances in one week. He was terrific--knowledgable, personable and very helpful!
March 13, 2017
He was very professional completed the repair quickly it was great customer service!
March 11, 2017
Everything was fine. Technician was very professional and courteous
It was a pleasure working with your company
March 10, 2017
Our tech was professional and extremely knowledgeable. We would not hesitate to call him back in the future....
March 8, 2017
James C. was wonderful, personable and informative. When I called to make an appointment to install the part, I was impressed that the person answering the phone was aware of whio I was and she was most accommodating.
March 7, 2017
the technician was very professional and courteous.
Great service. Prompt scheduling. Pleasant knowledgable repairman.
Tech was very helpful.
March 6, 2017
It is a pleasure when a technician arrives on time and is as pleasant and competent as Ed.
March 4, 2017
Very professional service. I will definitely call again if anything else needs repair.
March 2, 2017
James provided excellent service and very pleased he was able to come out the same day I called for service!
February 28, 2017
Ed was FANTASTIC!!! Incredibly knowledgeable and did a great job fixing my 11 year old freezer.
Greg was wonderful! He diagnosed the freezer problem quickly and helped clear the freezer of the accumulated ice so it would not create a mess for us. Very considerate!
!Technicians efficient and friendly and my fridge filter is working again; and the amazing thing--they arrived early!
February 24, 2017
Derek was so nice, professional, and got the job done promptly. Highly recommended
While this was a return visit to correct something unresolved in prior week, the matter was sucessfully completed at no charge. A job well done...kudos AM!
February 23, 2017
Daniel was efficient and friendly and answered all my questions. Very professional.
February 19, 2017
very thorough with his work.
Patrick was very nice although, I'm not sure he had the most current knowledge about why my appliance was not working properly. Still, he conducted tests and concluded the issue and was very neat in his work.
February 17, 2017
Gabriel was very professional, courteous and was very knowledgeable and explained in detail what was wrong and what was needed to repair my dryer! He is an asset for your company!
You guys are awesome! Thank you!
Greg has come before and he always does an xcellent job!
February 16, 2017
Bill did a great job repairing our clothes dryer. Very professional! Thank you.
Capable, friendly and local,....we like it!
February 15, 2017
Outstanding service from James!
Service technician was very knowledgeable, courteous, industrious, friendly, articulate, and helpful.
February 14, 2017
There was no repair. The water filter had to be tightened. Your technician was extremely thorough and professional.
February 13, 2017
Your technician was the happiest repairman I have ever had in my house.
February 11, 2017
Able and informative tech
February 9, 2017
Our Tech was terrific, well-informed and taught us about the problem. We have a guest staying with us and she will call Service Master--that's how good he is.
February 8, 2017
Patrick was just at our house repairing a Bosch oven. Appliance Master service is always excellent -- very rare this day in age.
It was a good service call and the technician resolved the issue quickly, so there was no need for a quote.
February 7, 2017
Our fridge is no longer leaking water, thanks!
Shane was very patient and explained everything thoroughly . I went with your service because he did such a great job the last time he repaired something for us.
February 6, 2017
Excellent Tech plus office staff. My issue is not resolved yet but both technician and the office staff are very helpful. The technician (Greg) has the perfect personality and attitude is helping us out. We are dealing with an expensive but old unit.
Abe was professional and s total Gentleman. And a very good service tech. His was an excellent diagnostician He repaired and double checked before he left You found your self a real winner
February 3, 2017
Excellent fast service.
February 2, 2017
Appliance Master always comes on time and service is always great!
The technician was polite, explained everything in detail and answered all my questions. I would definitely use this company again
Your technician was very thorough and answered all my questions. Excellant service.
I have always been very happy with appliance master. Always on time clean up after and prompt return times if they need to come back.
February 1, 2017
January 31, 2017
The tech was honest and knowledgeable. I appreciate how well the whole experience went. I would definitely call again. I especially like the cost of the service call and how it is applied to the repair.
The tech called to tell me when he was on his way. He called, again 15 minutes before he arrived. Pleasant and personable, he diagnosed the issue quickly, told me the cost and how long the repair would take before he went to work.
January 30, 2017
January 27, 2017
I was very happy with the service call. Your technician was thorough, explained all repairs needed and was very professional.
The tech was very well qualified and courteous.
Mike was a pleasure to work with. He quickly diagnosed the problems, provided estimates. Mike is knowledgeable and professional. Thank you.
Service guy very professional. Thank you!
January 26, 2017
Derek was very professional. The repair was complicated & took a couple visits to complete but we whole heartedly appreciate his honesty and knowledge as he alerted us to a potential health danger in the way we had the dryer hooked up. Thanks Derek!
Greg has been here before and did a great job repairing our dishwasher. Today he was very honest in telling us that instead of repairing the washing machine, we should get a new one. He is very professional and always courteous.
January 25, 2017
James was very prompt and professional, as he was the first time we needed service.
January 24, 2017
Great job and service....
Patrick has been to our home several times and has always been professional and courteous. He takes the time to explain the problem and gives us options that we feel comfortable with. Patrick is a true asset to Appliance Master.
January 23, 2017
Nice guy, very polite, gave me some advice
The most capable, honest, straightforward company I have ever dealt with. You have my complete trust and loyalty.
We are still in process with our repair but are very impressed with Greg--very professional, punctual, thorough and thoughtful.
January 22, 2017
Greg was an outstanding technician. Took the time to explain the issues with my dishwasher as he was making the repair.
January 21, 2017
Just an all around solid dude. I could be the guys friend. But he also happens to repair dishwashers. And really well too!
January 20, 2017
I found our repairman to be very honest.
I was so impressed with how prompt the technician was for both appointments. It was especially important for me since I had to go to work following the appointment.
Gabriel and EJ were terrific. Very knowledgeable and friendly.
JIM is one of the nicest and most knowledgeable person we ever had in this house. He is a true professional and he knows his job. Thanks for sending somebody here that knows what he is doing. Thanks again. Joe C
January 18, 2017
I appreciated the honesty cleanliness and ethics of the repairman. He was enjoyable to have in my house. I felt safe and knew I was getting a honest and thorough repair.
I appreciated the honesty cleanliness and ethics of the repairman. He was enjoyable to have in my house. I felt safe and knew I was getting a honest and thorough repair.
Thoroughly knowledgeable about these appliances. Shared his knowledge in understandable terms. Honest appraisal of the situation. Clearly protecting my financial position. Immaculately clean and protective of my home. He has given me great support an
January 17, 2017
Great service done & quickly done efficiently
Greg was knowledgeable, friendly, and efficient. He answered all of my questions without hesitation or sarcasm. He is a valuable technician to have on staff.
The technician was very polite and courtesy. He also educated me about my appliance and I was very impressed by this. I will absolutely call Appliance Master because of this reason.
no estimate was needed. This was related to prior work. Issue was no fault of service person. Everything was done efficiently and professionally.
January 16, 2017
I was totally pleased and shocked that you responded to my first survey and actually sent a second service man to diagnose the problem AT NO COST. Very "Classy Move" from a classy company. Thank you
Tech very friendly and patient. Answered all of my questions with a smile on his face. :)
Very good efficient service.
Our technician was very professional and explained all aspects of the problem resolution. He was flexible with followup appointments after replacement parts were received.
January 15, 2017
Patrick was professional, knowledgable and very kind. Will request only him in the future. Thank you.
January 14, 2017
James was knowledgeable, courteous, and very efficient. James displayed extensive technical expertise and the ability to explain the problem in simple terms. James is an asset to your company, and I would highly recommend him.
Jim is a huge assest to this company. Explained everything in detail and made us feel very confident in his ability to assess the situation and fix it. I would highly recommend him.
Greg was always on time for his appointment, knowlegeable and pleasant. I will be glad to call Appliance Master again!
January 13, 2017
The technician was extremely knowledgeable about the repairs that needed to be made to my dryer. Would definitely use Appliance Master again in the future.
Came at time stated. Polite and professional.
January 12, 2017
Repairman, James, is friendly, courteous and knowledgeable. Excellent service.
Jim was excellent and the repair was done properly
Ed was very knowlegeable and courteous.
January 11, 2017
I have complete faith in my technician! He always makes our appointments a pleasurable and informative experience.
January 10, 2017
He was extremely personable and knowledgeable. He explained what was wrong and exactly how he was going go fix it.
As usual very happy with the service Appliance Master offers. Wouldn't hesitate to call again for any appliance issue which we are having. I would recommend their service to anyone.
very pleasant , efficient and informative young man
January 9, 2017
Very professional technician
Mike, was very professional and honest also answered all my questions.
January 6, 2017
Mike was very polite & knowledgeable. Hoping the result is a success when the job is complete!
January 5, 2017
Jim was great
January 4, 2017
your service is always great!
Excellent on time service at a better service call rate than a major competitor.
Greg was very friendly and very competent.
Great service. Nice guy. And knowledge.
January 3, 2017
We really appreciated the responsiveness during the week before the holidays when we really needed to have our oven working!
Scheduling the appointment was super easy.
Ed was very thorough and professional. He is an asset to your company
office was very easy to work with especially w/ scheduling, and technician was very knowledgable and professional. one of the best appliance service i've received.
Very knowledgeable! Very quick. Thumbs up!
Great service, quick, efficient
January 1, 2017
Very hepful and friendly. My refrigerator is running great.
the technician was very helpful, very polite, and very knowledgeable. He actually heard some water leaking from another appliance that I did not hear. There was definitely a leak and he ordered a part and will be back in a few days for the repair.
Your repairman, Greg, is knowledgeable, professional, honest and extremely conscientious. I will not only continue to utilize Appliance Master, I will strongly recommend Greg. I am now an immensely satisfied, life-long patron.
Your technician, James, was excellent. Very courteous, professional, timely and neat. Would definitely use Appliance Master again and request James.
December 31, 2016
Excellent service, polite and friendly technician. Thanks!
December 29, 2016
Technician was absolutely the best!
They did a great job, figured out the problem and fixed it.
December 26, 2016
Very professional and quick
December 25, 2016
Ed the technician was friendly, very efficient and did a quick but excellent repair job. The cost was very reasonable. We will call Appliane Master for future appliance repair.
December 23, 2016
Professional technician arrived on time, did a nice job troubleshooting and providing a quote. Nice job overall. Based on my experience, I would recommend Appliance Master!
The work was done quickly and we were given a full explanation of what was wrong. The only problem - minor toblem - was it was not relayed to the tech that we wanted a 30 minute warning call.
December 22, 2016
Always a Pleasurable Experience.
Pleasantly surprised. James was my technician. He was on-time, knowlegable, pleasant and thorough. I really can't say enough positive things about him and the whole experience.
December 21, 2016
Arrived a bit early which was great, and finished in about 1.5 hours. Showed me exactly what failed that had to be replaced. A very personable and professional representative for your company.
Technician was on time, very professional and able to fix appliance same day. Would definitely use you in the future.
December 20, 2016
Excellent service - returning customers!
I was very please with Mike's knowledge and professionalism. He explained what the problem was so that I could understand it. The repair was done quickly and correctly. My washer is working fine now. I would highly recommend Mike!
Very clear about the whole process and were very helpful in aiding us to make the best repair/replacement decision.
December 17, 2016
The Service man was excellent. Timely, courteous, knowledgeable and efficient. He did a great job.
December 16, 2016
Very impressed. Patrick, lead tech was training (name?) and both were informing, honest, professional and polite.
Great customer service. Ed was very helpful and honest
December 15, 2016
The contact phone call was handled extremely well and service was set up promptly. The serviceman arrived at the proper time and had the model number of the dryer so therefore he could have the part required. He left area clean and I am very pleased
I found the tech to be knowledgeable with the problem I have with my refrigerator. Also very courteous.
The Technician performed the work in a professional manner and was respectful of our home by using care not to damage anything.
Shane was thorough and patient in explaining to me the possibilities that my be causing the water leak. I would definitely use Appliance Master and Shane again.
excellent work !!
EXCELLENT EVERYTHING and referring where I can!
I've been a customer since moving to Hunterdon County, 23 years ago, and have always had great service provided by Appliance Master.
Two great technicians worked non-stop on a very difficult repair job. They literally had to lift out a dryer from a laundry closet where it sat atop the washer. Both units are full size. Very satisfied with the job they both did. Thanks.
Very professional and personable tech., an asset to your company.
December 14, 2016
Technician was personable and efficient.
Once again, this technician was fantastic! Almost makes me want something else break down, almost. He was very professional, personable and my stove works just great now. Thank you.
December 13, 2016
I was very pleased with the service.
EJ was prompt and courteous and very efficient. He diagnosed and repaired my dryer and showed me what he was doing and why. He then showed me the damaged parts and how worn away they were. My dryer is up and running and quiet as a mouse!
December 12, 2016
Paul, the Appliance Master technician who came to our house was very thorough, very professional and explained our options for repair very clearly. What was equally as impressive was the quick response I received from Appliance Master. THANK YOU!!!
Greg has been very helpful and pleasant to work with and I'd recommend him to anyone!
December 11, 2016
the tech you sent out was polite ,neat and in formative thank you
Shane was very knowledgeable , courteous, work completed neatly and to my satisfaction well explained
December 10, 2016
James, the Tech Rep was courteous, professional and extremely helpful in trying to resolve a continuing issue with our Frigidaire refrigerator. His willingness to go beyond the norm of repair is a credit to your firm.
Shane was a gem and an asset to your company. He was more than fair in his dealings with me during the attempted repair of my Harvest Gold (1970's color) built in double ovens. Unfortunately, parts are not available anymore but he tried and tried.
December 9, 2016
Expert service from a very qualified technician.
Excellent AS USUAL!!! Thank You Very Much!
December 8, 2016
The reason I am staying with your company is solely due to Gregg; he is professional, knowledgeable, conscientious, and courteous. I would prefer Gregg to respond to all of my repair concerns. Your call center accommodates my work schedule, as well.
December 7, 2016
Your technician is just fabulous. Think you're lucky to have him. Thank you.
I have used appliance master many times. EJ is always helpful with information and does a great job with repair. On this call I am waiting on parts to complete the order, but I am sure he will do a great job as he always does.
December 6, 2016
James was Excellent and would want him to come again if the need arises
Thank you for sorting through and explaining all our options re: our repairs! We appreciate your knowledge, experience and time spent assisting us.
December 5, 2016
James (the technician)was courteous and completely professional. Would definitely recommend to friends.
Shane was great. I would absolutely call for him again. Extremely knowledgeable and helpful.
Abe was amazing! Timely, polite and above all, funny. Not to mention he fixed my problem that another service had NO idea what was wrong. Thank you sincerely for being an upstanding professional business. I WILL use you again AND tell everyone I know
December 2, 2016
Extremely competent and professional service
November 30, 2016
Mike was really great - prompt, courteous, knowledgeable. He was there to fix my dishwasher but even gave tips on keeping my washer/dryer maintained & in good working order!
November 29, 2016
James is awesome!
November 28, 2016
i had called needing a dryer repaired. Ed showed up to repair the dryer and went above and beyond expectations. He was efficient and honest. I would not hesitate to call Appliance Master for any repair needed!
Great service! Jim is very professional and honest.
Ed was wonderful! Very knowledgeable and forthcoming. I would request him every time!
Very courteous reliable service
November 26, 2016
It is always a good experience even though the use of your service is for a problem.
November 25, 2016
Technician was able to fix the problem while diagnosing it. Therefor there was no estimate needed. He was courteous, friendly & efficient GREAT JOB!! Thank You,
Appreciate the person answering the phone helping me out and squeezing us in for an appt today. Also Greg the technician was very professional, knowledgeable and patient in dealing with explaining the issue with my landlord via telephone.
November 24, 2016
James, the technician was extremely helpful, courteous and knowledgeable.
November 23, 2016
Thank you so much!
November 22, 2016
Technician was skilled, helpful, communicative and friendly
James was wonderful - polite, informative, friendly and so good about explaining the problem in easy to understand, non technical language.
November 21, 2016
The service provided by Appliance Master was outstanding. The technician was able to thoroughly diagnose the issues with my appliance whereas the previous company did a shoddy job and was going to order parts I didn't need. I highly recommend them.
November 20, 2016
Excellent service! Best appliance repair we have ever found.
November 18, 2016
Patrick worked very diligently to ensure our dryer was running correctly with the new parts he installed. Excellent job and attitude!
We have used this company twice and had the best service. I would highly recommend this company to others. We have been burned in the past from other appliance repair places - so now we will only call you. Thanks for being so awesome.
November 16, 2016
Mike was very knowledgable and friendly
James is a courteous, conscientious and knowledgeable tech rep and a good ambassador for your firm.
My service technician was curtious, knowledgeable and even returned a call later in the day to answer a question I had for him after he left. I would definitely recommend using Appliance Master.
November 15, 2016
Ej was right on time and very polite. He was very informative , and did a nice job, we would have him back in a minute
Very satisfied! James (technician) did a great job!
November 11, 2016
Yes very professional service. Easy transition on becoming new customer. Appointments scheduled right away. Excellent customer service and I am happy that I selected Appliance Master to service our residents here at Interfaith Housing Visions.
Michael is terrific. He has been to our home in the past so we were delighted to see him return for this repair. He is efficient and highly competent...and he's very kind with our overbearing Labrador Retriever Thank you!
The technician, James, is well spoken and knowledgeable with regard to Electrolux refrigerators. He always comes in saying :Hello, Alan" and then performs his responsibilities. World always welcome him back to my home.
Greg our service rep is very professional and knowledgeable . Easy to make an appointment also.
November 10, 2016
Mike was very pprofessional,doing his job in a very efficient manner.He was polite and friendly. I would highly recommend AP to my friends & neighbors.o
Mike was very pprofessional,doing his job in a very efficient manner.He was polite and friendly. I would highly recommend AP to my friends & neighbors.o
November 9, 2016
We used Appliance Master several times. They are always courteous and helpful in scheduling appointments and the technicians are knowledgeable, quick and efficient. It is always a great experience with AM.
November 8, 2016
nice and knowledgable technician, with good advice to try to save me from expensive repair.
Very professional. Very punctual. Actually knows what he is doing.
November 7, 2016
Greg is an amazing technician and NEVER fails to get the job done! We constantly recommend your company and always request that Greg be sent to make the repairs!
November 5, 2016
James and EJ were great in figuring out what was wrong with my Sub zero
My technician was polite, knowledgable, neat and very nice to my dog. (That's important)
November 4, 2016
good work jeff
Mike A did the repairs that he estimated back in June. Appliance Master waived the diagnosis fee even though it was past the time it was guaranteed for. I would recommend them to anyone with an appliance problem
November 3, 2016
Daniel was very thorough and helpful. He explained what he was doing in a very understandable way.
He was the best!. Pay him more money as he is worth every penny
November 2, 2016
Excellent service and timely parts repair. Washing machine now works like it should. We're very pleased with every aspect of doing business with your company. When another her appliance needs to be repaired, your company will be the one we're calling
Patrick was great---he was very diligent in attempting to diagnose the issue with our dryer. We have used your company many times in the past and will continue to do so.
I was very pleased with the service.
October 31, 2016
Jim P. did a great job on the repair as well as being personable and friendly. He explained everything that he was doing and what was wrong. With service technicians like Jim, I can understand your success. AM is now my Repair Guy of choice.
October 30, 2016
Very pleased with service. Will definitely call appliance master for any repairs needed in the future.
October 29, 2016
Gregg was very professional. Additionally, he advised that he would contact the manufacturer to see if the motor in my dryer was still under warrantee as I purchased the machine 3 yrs ago and let me know - resulting in less money - Awesome!
October 28, 2016
Very pleased with service
My technician was very friendly??
The technician was timely, informative and very professional I would absolutely ask him to come back if we needed his services
Patrick is an asset to your staff! He was very detailed in his explanations and wanted me to feel comfortable with the outcome of the repair. And just a really nice guy!
October 27, 2016
EJ is a fabulous service technician. I only want him for our home!,
I am completely satisfied with Appliance Master's service. I could not be more pleased with service person Jim Piccolo and his concern for my getting my problem repaired.
October 26, 2016
Shane was great! I would rather nothing broke but if it did I would want Shane to come back and fix the problem. Great guy.
October 25, 2016
I appreciated the email identifying the service tech and the phone call before arrival. Jim was not only very nice but knowledgeable and professional. Was very honest with us. Would recommend you to friends and family. Thank you very much.
October 24, 2016
My technician was professional, but very nice and patient with my questions. He fixed my dryer much faster than anticipated, which made for a painless experience .
Ej was very knowledgeable and efficient. Quickly diagnosed the problem and provided me with my options. Very professional and respectful.
October 22, 2016
Jim P. was very professional. He temporarily got my machine working until the new part can be installed next week. I definitely want him to return to fix the washing machine.
October 21, 2016
AWESOME EXPERIENCE!!! MIKE WAS TERRIFIC AND EXTREMELY HAPPY WITH THE WHOLE EXPERIENCE!
Shane did an excellent and professional job. I would highly recommend him.
We use Appliance Master exclusively for all of our appliance repairs. We usually request either Tom S or Mike. They are both extremely professional, knowledgeable, and kind.
October 20, 2016
We had this problem previously; the technician was asked to fix as needed; I was on a business call, so not available to discuss proposed solution or cost. He did a great job, and explained the solution at the end of the service call.
Shane was bright and knowledgeable. Diagnosed and fixed my Bosch dishwasher quickly and for a fair price. I'd highly recommend Shane and Appliance Master.
October 19, 2016
Mike wasn't on time because he offered to come early which was wonderful! He was patient, polite, professional and open to my hovering as he taught/explained different techniques with tools he was using as well as the correct solution to the problem
October 18, 2016
Greg has been here before. I like his style about solving the problem. He involved me with questions about my downed dishwasher. I was able to supply those and he continued his analysis. His recommendation resulted in my saving some money.
Jimmy was great and look forward to doing more business with him and your company in the future.
October 17, 2016
Great repair service and friendly technician!
October 15, 2016
VERY happy with my service from Appliance Master. Dryer back up and running - MUCH better than getting new into my old basement.
October 14, 2016
I have used Appliance Masters in the past and they have always been great.
October 13, 2016
james was terrific
October 12, 2016
i have to save he was very very honest and that is the BEST QUALITY in a repair person - i appreciate all his help and was worth the cost and YES i would call your company again for any appliance i buy from now on - THANK YOU AGAIN
Ed Bidwell was my technician and he was really great to deal with. He was upfront, honest and a hard worker. I highly recommend Ed for any job.
Greg was very responsive. We have an intermittent problem that has been difficult to identify. Greg has been doing his best. Thought he was thorough and helpful. Would welcome him back.
Very pleasant and informative
October 11, 2016
Professional and helpful. Second experience with AM, and plan to use again.
James was friendly, efficient and didn't talk down to me. Good experience overall!
October 10, 2016
Shane was very patient and did his job EXTREMELY SATISFACTORY.
Great service tech! Very pleasant and courteous and takes the time to explain what was done. Highly recommend Mike!
EVERY time we have called you we have been extremely satisfied. Both of the techs who have worked in our house have done an excellent job. Happy to know that when we call, it gets fixed and gets fixed correctly.
he was professional and explained what he was doing very clearly. great personality and a good representative for your company
Patrick was very knowledgeable and very professional. He took his time to explain everything to me and assured that I understood. I would use Appliance Master again and request Patrick as the service technician.
October 7, 2016
Great local service. Competent, clear, and knowledgeable.
Always excellent. Thank you!
October 6, 2016
The technician was polite and friendly and took the time to explain my repair options in a way that I could understand.
October 3, 2016
very pleasant and informative
October 2, 2016
He told us everything but i do not remember him giving estimate on drier... He was awesome great at his job... well done quick efficient.. very thorough very explanatory about the problem the issue and how to solve it... Great guy....He told us price
September 30, 2016
Our technician was excellent!
James was a considerate and knowledgable technician. Glad to have him fix my dryer!
September 27, 2016
Problem with my old Thermador Range, Several companies were clalled to service my range and they could not repair it.. Called Service Master and they sent Shane to the rescue. Thank you, Shane!
Ed was great! Not only did he repair my dryer , he also answered my questions regarding my other appliances and gave me very useful tips and product recommendations. I would definitely call appliancance master again and ask for Ed.
September 26, 2016
The service technician was very cordial and professional. He completed the work promptly and cleaned up after he was done. Great job!
September 23, 2016
I have used you guys a handful of times and I have always been satisfied with the service I have received from your technicians. Thanks again for the expert service.
September 22, 2016
I had two service calls for two different appliances. Greg is a great technician, very knowledgeable and personable.
We've had excellent experiences with AM. Would use again and recommend. Technician was excellent.
Your agent Mike explained everything and completed the job in a timely manner.
Ed was great!
September 19, 2016
Great experience will use this company and recommend to my family and friends. The Malangas
September 11, 2016
I have used you guys in the past and you have solved our problems. What else is there to know? You come...you diagnose and either fix the problem or schedule a time to come back with the appropriate parts. Job gets done! That is why I come back.
September 10, 2016
Completely professional and stand-up service. EJ is a real winner in my book.
September 9, 2016
Excellent and friendly and expert service. This is a great find.
September 8, 2016
I was really impressed with your service from the time I called to scheldue an appointment especially showing us a picture of the service man who was coming to check out our appliance.It made me more comfortable when he arrived.
I love your service. Great technicians who know how to repair all the high end appliances I have. They show up on time and always repair what I have the first time.
Great service! He was on time, quick and informative!!!
Shane was fabulous,he was very informative and did a great job, I would recommend him and your company to everyone I know
Very satisfied with my technician and overall experience. Ed diagnosed the problem quickly and had the part needed on hand. My fridge was up and running before the end of my two hour wait window. I will definetly use your company again in the future.
September 7, 2016
The company did a great job fast courteous and very professional
Very pleased that the technician was able to quickly and correctly diagnose the problem with my refrigerator.
Tech is always great!
I have always been a satisfied customer with your company. Very pleased with the technician that serviced my washing machine today.
September 6, 2016
he even came early - he did call to ask
Greg did a very good and thorough job. He was able to successfully make repairs that allowed us to avoid the purchase of a new refrigerator.
Very thorough and professional
September 3, 2016
Patrick is knowledgeable, diligent and very pleasant. He had to be a real detective to figure out what was going on. We've used your service in the past and always been happy with the scheduling and service.
September 1, 2016
Very helpful Technician. I appreciate both his service and his cost saving maintenance advice.
Ed has repaired our appliances over the years and has consistently provided the most responsive and professional service we could expect. He couldn't be more helpful in explaining what the problem is and then goes about resolving expeditiously.
James did a great job! Would definitely recommend him and your company again.
August 31, 2016
James is very knowledgable and professional. Thanks for great service.
I have used your services many times in the past.
August 30, 2016
Tech was very informative and explained the problem very thoroughly. He was well-versed in freezer technology. Great guy! Would recommend to friends!
Awesome customer service and James was the best
Always a great experience with your people! They are courteous, knowledgeable, treat our home as if it is their home. Have been working with you for many years happily.
Very impressed with your company and the way you run your business. Your employees are professional and courteous and it was a pleasure dealing with Greg! Would highly recommend your services and would definitely use your company again!
I was impressed that you sent a picture of the technician along with the appt confirmation. I think that's a great service. He was friendly, very knowledgeable and explained the problem and gave good advice. Thank you.
August 29, 2016
The technician was great! And very respectful and courteous. Thanks so much for great service!! I will recommend you to everyone I know that might need service.
Tom is outstanding! Friendly, knowledgeable and efficient.
Jim Picollo was wonderful! Fixed the problem, put everything back together, and he was a total sweetheart! Professional, friendly, and extremely knowledgable! I wouldn't hesitate to call on Jim and Appliance Master in the future!
August 28, 2016
Excellent service. The technician was courteous and very helpful.
August 27, 2016
Tech was veryknowledgable and pleasant. Did a great job.
August 26, 2016
Shawn was excellent, caring and responsive thank you for recommending him Molly
August 25, 2016
Tom was my technician and he was excellent. Detail oriented, explained to me what all the problems may be and trouble shooted the best solution for me. I would like Tom to come back and work with us again
James was excellent! He has been to or home before and is always extremely professional, knowledgable, and thorough on his jobs. I would highly recommend Appliance Master!
Service tech was great. Very good service
August 24, 2016
Patrick was wonderful. If and when I call again can he come back to my house?
Very knowledgeable and friendly technician.
August 23, 2016
Greg is so great, I really appreciate his knowledge and "can do" attitude.
Ed was very knowledgable and described the steps he was taking to diagnose and repair our dryer as I looked on. He was personable and made our first dealing with Appliance Master a smooth experience. We will use AM again in the future.
August 18, 2016
James was very helpful, walked me though every step and even gave me warranty advice. Would use again.
The Technician was a very pleasant person and he made the whole experience great. I was very pleased on how quickly you folks could schedule to see me. Other places have taken over a week to get here.
Technician is polite and professional.
August 17, 2016
Appliance Master is a great team from the everyone in the call center to Patrick who did my repair!
This is the second appliance I have needed a repair on. I requested tom as he was great the first time and I let comfortable that he would be honest and get the job completed.
customer -friendly, diagnosed, ordered and explained everything we needed to know,
August 16, 2016
Tech was friendly,neat and efficient. Pointed out an oversight on my part that saved me some money. I liked that. These guys are good. No problem calling them for future repairs. You should call them too.
Our technician Greg was great!
August 15, 2016
This was the first time we used Appliance Master. They were professional and easy to do business with. We plan on using Appliance Master for all our appliance repair needs.
Greg is terrific!
james C was my technician- he really went above and beyond thoroughly explaining what needed to be done and even how to properly clean and maintain appliances... I would recommend this company due to his professionalism and customer service!!
August 12, 2016
Our tech was excellent!
August 11, 2016
The technician was very friendly and professional. He completed his task in a very timely manner. The staff in your service department are very courteous, helpful and customer oriented. I will definitely call you again when I need an appliance repair
James was great... Personal and polite. (I just wish the part would come in so my fridge can get fixed!!!)
The service technician was prompt, friendly, and repaired my oven in a timely manner. I would definitely recommend Appliance Master in the future!
August 10, 2016
Already referred a neigbor. Jim was great
We received Excellent service. We are very pleased with our technician, whose last name is Ferry. My husband is impressed with the entire Appliance Master Company.
August 9, 2016
The technician was very prompt, courteous and informative. I was very satisfied and would recommend him to my friends and neighbors.
August 8, 2016
The technician was very courteous and professional.
he worked fast and well; he knows his stuff. i feel he represents your company well. dr. sam hamod
August 6, 2016
Tom was great in every way. Always friendly, knowledgable and professional...
Greg was courteous, informative, very competent and professional
August 5, 2016
The tech-repairman was professional work performed exactly per plan & cost. The accuracy in terms of arrival times and follow-up phone calls to confirm the scheduling demonstrated great customer service. The estimate and billing process was seamless.
Ice maker appears to be operating but we are monitoring during next few days. Tom, our technician, continues to do excellent work for us over a long period of time.
The technician, Greg, is an asset to your company. His competence and professionalism is to be commended. This is the first time I called Appliance Master and I will definitely use your services in the future. Thank you.
Your people are the best. The most responsive follow up and don't give up until the repair is done and the appliance working fine. Very fair price.
I was impressed with the courteous and professional service rendered.
August 4, 2016
The technician was extremely helpful and knowledgeable about the appliance he was called to check out. He explained all of the options available to me regarding repair or replacement. I would use your firm again if the need arose. Thank you.
Good to have service by a technician who was clearly knowledgeable and advised on the economics of repair options.
Greg the technician was very efficient, thorough and informative. He represented your company well and should be commended. Definitely would recommend your company based on this experience. You can use my responses, but not my name or town location
Teck was very help full and new what he was talking about If evwry need you again he the tech I want
Our technician was fantastic - provided valuable guidance on ongoing maintenance and explaining the root cause behind our issues.
Technician was very good and very neat would use your company again.
August 3, 2016
James was incredibly nice and efficient. Although he completed the work by the book, he was very creative to avoid making a mess and further complicating the job he was doing. We were very satisfied.
Today's technician was truly outstanding. The problem was very simply fixed but required the expertise of an engineer's mind. Despite having no serial number on my oven, my technician was able to quickly diagnose and fix the problem. He was awesome
Today was the third time I have used Appliance Masters and every time I have been very pleased with the service.
August 2, 2016
The technician was polite, professional, and informative. He was on time, early actually, and very tolerant of exuberant dogs. He gave me options without any pressure. I would absolutely use this service again.
Always a great experience with your company. All the technicians are very polite.
August 1, 2016
The technician was friendly and knowledgeable. He was patient as he explained the problem with my appliance and the repair needed.
July 30, 2016
I have always been satisfied using Appliance Master and this time was no exception. The technician was on time, courteous, and explained everything to me. Work was done quickly and efficiemtly. I would highly reccomend Appliance Master!
July 29, 2016
Knowledgeable, courteous technician. Worked quickly and successfully. Have used Appliance Master before and would definitely reccomend them!
July 28, 2016
The technician was very helpful in explaining the problem and my options. It was a completely positive experience.
Zari on the phone was a great help too. Very personable as well As professional
Very efficiently done. Shawn would be welcome back.
Appliance Master is very professional. Jim was prompt, courteous and explained the situation to me. He had to order a part and, hopefully, the work will be completed in about 2 weeks. I would certainly use Appliance Master again.
Great Tech, Ed. Great service. Good price
July 27, 2016
Professional and thorough evaluation of the repair needed. Would definitely recommend.
Ed Bidwell was great he fixed our oven with no problems knew what he was doing. He told us why our stove didn't work right it was a simple fix we did it and it wotks!
July 26, 2016
Greg was great! He was very professional and I was confident he would be able to repair my refrigerator. He explained everything he was doing and answered all my questions. I will definitely be asking for him next time I need Appliance Masters.
July 25, 2016
Always great service and nice technicians.
Great job, great service. Nice guy
We are always pleased with the AM folks who come to our home to repair appliances for us. They have been universally knowledgeable, helpful, courteous and careful. Believe me, we know what the opposite is like and really appreciate your technicians
July 23, 2016
Mike did a great job was prompt and did a good job I recomend this company
The technician was prompt curious and professional. He explained things in a way I would understand
July 22, 2016
The technician was wonderful: informative, informed, efficient and reliable. He is a tribute to your company. Thank you for sending such a competent person.
The technician was very professional and explained everything to me in a way I would understand
July 21, 2016
Abe was professional, efficient and personable! Very pleased with service provided.
we've been using you guys for years for our dishwasher and even tho we no longer had a warranty on our washing machine you were our only call for the repair. It was a simple fix so we didn't mind getting the price after the "repair". AWESOME tech!
The technician (Ed) was very courteous and knowledgable. He took the time to clearly answer all my questions, explained the estimate cost to repair my refrigerator, and ordered the necessary part immediately while he was still in my kitchen.
July 20, 2016
Thanks for doing an amazing job. Problem was fixed and Tom was a consummate professional. Fantastic operation!
2nd visit by Applicance Master in the past 2 months. (difference appliance this time). Very pleased with the service. I would highly recommend Appliance Master.
The tech was very helpful, face me service tips and made some suggestions for future service needs.
July 19, 2016
Your company is professional and I will use them again for any appliance servicerelated needs that arise. Thank you for a wonderful job and for great service.
Greg took the time to explain all my questions. He was very personable and I was very glad he came to help fix our broken fridge. Thanks Greg!
July 18, 2016
Patrick was prompt, professional and pleasant - as expected of AM techs. Appliance Masters is our go-to to keep our appliances running as long as possible. Thank You!
July 16, 2016
Thank you for one the most professional and efficient service repair jobs we have seen. We particularly appreciate how an email confirmation included a photo of the service technician because we knew who to expect. Greg even arrived early!
very professional service
The guy did an excellent job was on time and was done pretty quick I was very happy.
July 15, 2016
Shane was a true professional Your scheduler Jamie was so great too. Can't say enough good things about the company.
July 14, 2016
Jim did a great job. I've used appliance master for years and have always had a great experience!
most efficient appliance repair I have ever had! gave me some good appliance maintenance tips as well!
I've used Appliance Master, and specifically Greg, for several of my appliance repairs. all of my experiences were good ones with no surprises! Greg's the best@!
July 13, 2016
The technician was professional, polite, and extremely knowledgeable. The work was promptly performed, and he explained the likely cause of the problem, right down to the very-worn-down-penny that had likely been stuck in the pump for several years.
EJ is a fabulous tech. I am so happy that he services our area. He is efficient, knowledgeable, and friendly. I really missed him when he was unable to work a few years ago. We would recommend him 100%.
It was so easy to make an appointment online. Patrick was great. He explained the testing he would do and then what was wrong with my dryer and what the cost would be to fix it. He was pleasant and professional. My dryer works great now.
one of the best repair experiences I have had! professional, quick, gave good information regarding care and treatment of the appliance!
July 12, 2016
An exceptionally professional technician; he was thorough, knowlidgible and prompt.
Jim Piccolo, the technician who performed the repair, arrived promptly, was cheerful, courteous, explained everything he was doing, honed right in on the problem, and cleaned out the clog in the washing machine quickly and efficiently. Great company!
July 11, 2016
Very professional, courteous and knowledgeable.
Very pleased with the Technicians knowledge, professionalism, and quick service. Thank you.
Greg was great. He was very knowledable and explained things in layman terms. He was a real professional. I would highly recommend Appliance Master.
EJ is a GREAT technician...thank you!!!
July 9, 2016
The technician was polite and efficient. The receptionist that help schedule the appointment was friendly and courteous. I am very pleased with Appliance Master.
July 8, 2016
Abe did a great job. Very professional and easy to work with.
July 7, 2016
Your service technician was very competent, professional, and a pleasure to deal with!
Very professional and courteous
Was very pleased with the technician polite and informative.