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Things You Never Want To See In Your Freezer


Water: Unless the refrigerator is warm too, maybe there was a power outage and the circuit breaker tripped even though you have a generator.

If you’re lucky you can just reset the breaker. If the refrigerator is warm too, call Appliance Master for service right away.

Ice Crystals

Ice crystals, frost or freezer burn on food: This is usually caused by the temperature rising above 32 degrees in the freezer.

This could happen if someone left the door open by accident or the freezer’s too full and the door didn’t close properly.

Other air leaks could be caused by a damaged door seal. In the case of bottom freezers, if the drawer rails are bent or loose, they could prevent the door from sealing properly.


Ice can also build up inside the freezer: This can happen when there’s a self-defrost system issue.

Appliance Master technicians know how to correct this problem.


Is there a mini-iceberg in your icemaker? Your water valve or icemaker assembly has probably failed.

Call Appliance Master and have both components replaced for the most cost- and time-efficient repair.


Dark Green of Black Goo: This is usually a sign of a defrost system problem that impacts your refrigerator too.

Cleaning it up is a good idea, but that won’t solve the underlying problem. Your best bet is to call Appliance Master for service to find out exactly what’s causing the malfunction and determine the appropriate repair solution.

Advice From The Pros

After many decades, we really have seen it all.

  • Don’t use a coat hanger to clear your defrost drain. Damaging it will definitely cost you more than having Appliance Master take care of the problem.
  • Don’t try to scrape away ice build-up. If you can’t defrost the unit by unplugging it and waiting for the ice to melt on its own, call Appliance Master for the RIGHT way to clear the ice build-up.
  • Don’t Think that you’ve solved your problem using DIY methods to clear a clogged defrost drain or remove ice build-up. You may have relieved the symptoms, but you haven’t solved the problem!
  • Do call Appliance Master. We have the right tools and the professional experience to get to the root of the problem and resolve it.

Bill Cummins

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